
Photos — 4




Reviews — 8

I applied for a passport renewal through the embassy. Even though it was difficult to find the right time to call, I always got the information I needed. They were proactive in providing me with information I needed for the passport renewal and explained the process to me. When I went for my biometrics appointment, everyone I met was super nice and helpful even with the Covid restrictions. I got my passport about 8 weeks later. They did tell me that it would take about that time to get the new passport. Overall had a really good experience and actually prefer going to Ottawa than renewing my passport back home in Tanzania. I am so thankful that they are providing passport services at the Embassy :)

Professional and timely new passport services.

Over 5 months later. Still no passport. No communication. No apologies. They made the mistake but they won’t admit it. You’d think they were doing you a favour when you paid, spent your time and hard earned money for a service they were meant to provide. Thank you for making this a terrible experience. I can’t travel, I have no passport and I spent over $1000 dollars for this service.

Incredibly professional and friendly staff. They go beyond the minimum to help you out and ensure the process is smooth.
We have had a great experience here, got to hear lots of Swahili and appreciated the excellent service we got.
Thank you!
We have had a great experience here, got to hear lots of Swahili and appreciated the excellent service we got.
Thank you!

They've been not been responsive regarding the new passport - super frustrating. Called several times, sent emails regarding my travel. Was told would take min 3 wks but now its 4 months without passport.

The staff at the Tanzania High Commission are both friendly and helpful. Their professionalism does not go unnoticed.
Thank you,
The Authentication Legalization Services Canada Team.
Thank you,
The Authentication Legalization Services Canada Team.

Neema was very helpful and professional. I had to apply for a referred visa and I was short of time. My request was approved within 2 weeks, what could easily have taken a few months