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Reviews — 8
I had an amazing massage from Josh Elgin yesterday. I have arthritis in my thumb which flares up from time to time, causes pain and limits the use of my hand. He specifically worked on my hand, arm, shoulders & neck, now it feels SO much better! No more pain and I have full use of my hand today! He is a VERY skilled therapist and I would recommend him to anyone!!!
I try and go to this place at least once a week to justify having the membership which is expensive even by my old price they keep for me. But it is so amazing with the saunas, steam rooms, Olympic size pools, and the hot tubs, oh the hot tubs that can hold 20 people a piece with waterfalls in em. And the gym is the size of a damn football field. And other day got pickelball lessons from an instructor which are included in my membership. Any day or time of the week I feel more accepted here and not judged, sorry planet fitness, you in second place here. But highly recommended. But only thing I’d change is the 90 year olds walking around the locker room with their cha Chas hanging out and the older retired people in general. I honestly feel like I’m at a retirement home during the day 😆 but hey good for them for exercising I guess! Recommended !
It's a good facility, and they keep it clean and maintained. That is to be expected for a more expensive health club.
However, they are changing memberships on Jan 1 to limit time of day access to members not upgrading to the most expensive level. That change excludes access to many of the classes that make the club better than the other gyms in the area.
I have been there since it opened, but I doubt my membership will survive this nonsense.
However, they are changing memberships on Jan 1 to limit time of day access to members not upgrading to the most expensive level. That change excludes access to many of the classes that make the club better than the other gyms in the area.
I have been there since it opened, but I doubt my membership will survive this nonsense.
As I continue to evaluate this fitness place
Here is what my experience
1. Overall facility is good
2. Locker room has great locking mechanism
3. Hair saloon…. I would say Great Clips is way better than LifeSpa haircut.
4. Support desk is clueless and often provide misinformation. They had me fill out the form only for manger to tear that form in front of me.
5. Different pricing provided to different customers at their discretion. I confirmed the price difference from friends and other family. When I mentioned it they simply ignored and said it’s the current market rate.
Additional Experience
Can’t pause membership over the phone or a website. Has to be in person. When called them it was a free pause, but when I went in there was a charge. Again inexperienced front desk reps.
Here is what my experience
1. Overall facility is good
2. Locker room has great locking mechanism
3. Hair saloon…. I would say Great Clips is way better than LifeSpa haircut.
4. Support desk is clueless and often provide misinformation. They had me fill out the form only for manger to tear that form in front of me.
5. Different pricing provided to different customers at their discretion. I confirmed the price difference from friends and other family. When I mentioned it they simply ignored and said it’s the current market rate.
Additional Experience
Can’t pause membership over the phone or a website. Has to be in person. When called them it was a free pause, but when I went in there was a charge. Again inexperienced front desk reps.
this place, as it goes, is a fairly wonderful gym. it's very clean, very healthy. has that kinda "upper-class wellness" feel to it. it's got a wide variety of services - they even sell food - and it's overall been pretty awesome. it's a place i could see patrick bateman going to workout.
however, customer service has been getting a little finicky. they've recently hired guys and they're just... know-it-all? like one of them told me "hey ma'am, please rack your weights," and i was like, "no, i'm in the middle of my set; i'm just taking a 1-minute break," and he got all huffy and walked off.
other than that, fairly nice gym. i'm kinda sad that they haven't reinstated pre-covid hours (used to be 24/7, now it's 10pm weekdays, 9pm weekends) and i've seen some pretty heated arguments around closing time, mostly related to the aforementioned new hires. it's a shame, 'cause i really like this gym and i'm willing to work with it, but if things get worse i might skedaddle.
also, they cut the basketball courts in half. never played, but basketball at lifetime isn't so interesting anymore.
however, customer service has been getting a little finicky. they've recently hired guys and they're just... know-it-all? like one of them told me "hey ma'am, please rack your weights," and i was like, "no, i'm in the middle of my set; i'm just taking a 1-minute break," and he got all huffy and walked off.
other than that, fairly nice gym. i'm kinda sad that they haven't reinstated pre-covid hours (used to be 24/7, now it's 10pm weekdays, 9pm weekends) and i've seen some pretty heated arguments around closing time, mostly related to the aforementioned new hires. it's a shame, 'cause i really like this gym and i'm willing to work with it, but if things get worse i might skedaddle.
also, they cut the basketball courts in half. never played, but basketball at lifetime isn't so interesting anymore.
First they raised my monthly payment without full 30 day notice and then they got rid of one of their basketball courts with out any notice but I was somehow suppose to give them a 30 day notice before canceling. Still trying to charge me for a month that I did not go there at all. Once I found out about the courts I told them that was gonna be my last month but they said they would still have to charge me for another so I canceled my card. Management was extremely rude and didn’t care!!!
Great gym. Lots of room to do your own thing. It's expensive, but the facilities are kept clean and the staff is great! It's a little disappointing that half of the basketball courts were eliminated to make room for pickle ball, as that's part of the reason we joined.
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