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How do I contact RTA Dubai about my lost phone?

Losing your phone can be a stressful experience, especially if you rely on it for communication and everyday tasks. If you find yourself in this situation in Dubai, contacting the Roads and Transport Authority (RTA) can be a crucial step towards recovering your lost device. In this comprehensive guide, we'll walk you through the steps of how to contact RTA Dubai about your lost phone, ensuring you have the best chance of retrieving it.

1. Gather Necessary Information

Before reaching out to RTA Dubai, it's essential to gather as much information as possible about your lost phone. This includes details such as the make and model of the device, its unique identification number (IMEI), and any distinctive features or markings.

2. Contact RTA Customer Service

RTA Dubai provides various channels for customer support, including phone lines, email, and online inquiry forms. To contact them about your lost phone, consider the following options:

  • Phone: Dial RTA's customer service hotline at 800 90 90.
  • Email: Send a detailed message explaining your situation to RTA's official email address.
  • Online Form: Visit the RTA website and fill out the lost and found inquiry form, providing relevant details about your missing phone.

3. Provide Detailed Information

When contacting RTA Dubai, be sure to provide as much detail as possible about your lost phone. Include information such as the date, time, and location where you last had the device, any identifiable features, and contact information where you can be reached.

4. Follow Up Regularly

After reporting your lost phone to RTA Dubai, it's important to follow up regularly on the status of your inquiry. Stay proactive by checking for updates via phone, email, or the online inquiry form. Persistence can increase the likelihood of locating your missing device.

5. Consider Additional Steps

In addition to contacting RTA Dubai, explore other avenues for recovering your lost phone. This may include reaching out to local authorities, checking with nearby establishments or transportation services where you may have left your device, and monitoring online marketplaces for any signs of your phone being sold.


Losing your phone can be a distressing experience, but with the right steps and resources, there's hope for recovery. By contacting RTA Dubai and providing detailed information about your lost device, you increase the chances of a successful outcome. Remember to stay patient, persistent, and proactive throughout the process, and hopefully, you'll be reunited with your phone soon.