Local Guides World
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Reviews — 8
Queensland forces its patients to use this low quality state based body to investigate nationally registered private practitioners, while it should be AHPRA, like it is in Victoria. Queenslanders shouldn't be penalised with these ancient state-based gatekeeping policies for what are the federal services. This is a double standard for Medicare patients in Queensland as we don't have the same rights others do.
I put a complaint against an QLD X-ray radiologist who gave me a 5 min IV contrast that should have been a myelogram as per my referral. I had evidence in my referral, report and 2 email confirmations of direct complaints to QLD X-ray about the issue going months back. QLD X-Ray's response was that in spite of all these documents, they didn't know I was suppose have a myelogram till the moment I put a complaint to QLD Health Ombudsman - an obvious lie in this situation.
This is what the QLD Health Ombudsman worker "Judi" did: She emailed me to book a time with me for a conversation, I waited for an hour for her call but no one called. 2 days later she closed my complaint stating "thank you for participation in local resolution process" - I am not kidding, that's what they do and nobody is questioning it. I recommend going straight to the media as that is the only way this lazy, currupted state will ever change. They get paid for nothing.
I put a complaint against an QLD X-ray radiologist who gave me a 5 min IV contrast that should have been a myelogram as per my referral. I had evidence in my referral, report and 2 email confirmations of direct complaints to QLD X-ray about the issue going months back. QLD X-Ray's response was that in spite of all these documents, they didn't know I was suppose have a myelogram till the moment I put a complaint to QLD Health Ombudsman - an obvious lie in this situation.
This is what the QLD Health Ombudsman worker "Judi" did: She emailed me to book a time with me for a conversation, I waited for an hour for her call but no one called. 2 days later she closed my complaint stating "thank you for participation in local resolution process" - I am not kidding, that's what they do and nobody is questioning it. I recommend going straight to the media as that is the only way this lazy, currupted state will ever change. They get paid for nothing.
dont even waste your time trying to use this service. they couldnt care less about you
Absolutely disgraceful!!! No stars!!! Yet another corrupt Queensland government department covering up for negligent Health Service Providers and surgeons in public hospitals. Refusals, denials and excuses is all they give. No impartial investigations based on facts or the truth nor justice for the public who they serve and whose health and safety they are responsible for ensuring, with no regard whatsoever for the Health Ombudsman Act 2013 which is what the Health Ombudsman is there for, after complaints were made about incompetent surgeons at Gold Coast University Hospital who are evil monsters for deliberately maiming and disfiguring a patient in their care because he was taking legal action against the Gold Coast City Council and they conspired to avenge this for another corrupt Queensland government department.
My surgeon deliberately withheld information about the outcome of the operation prior to surgery. He made no clinic notes about what he was planning to do or what was discussed in terms of material risks or the actual outcome. He has never claimed that he gave me this information prior to surgery and his response was only that he “Discussed the operation” with me.
Oho’s decision. “ I am unable to make any findings about the particular information Dr and other doctors at the PAH provided to you about the procedure you were to undergo. Nevertheless, I am satisfied that you independently signed a consent form stating you understood and accepted the risks of the procedure and were satisfied with the information you had received. I am also satisfied that you voluntarily elected to be treated as a public patient and acknowledged that you understood what your choice meant. I therefore consider the information before me supports that informed consent was obtained from you for Dr to perform the procedure that he performed and to treat you as a public patient”.
Patient Safety and Quality Improvement Service, Queensland Health
completing a consent form does not constitute the entire informed decision-making process.
Informed consent means that a patient has received the information relevant to them to make an informed decision and they have given permission for the health care service to be provided.
As members of the team providing health care to a patient, each individual health practitioner is responsible for their own actions in relation to assisting patients make informed decisions and ensuring they act within the legislative requirements, defined scope of practice and professional codes of conduct.
Edit. A position is currently available for a Complaints Intake and Triage Officer
We act ethically, impartially, objectively and with integrity. We do not take sides.
A detailed understanding of the Queensland healthcare environment is desirable but not essential.
A relevant tertiary qualification in law or health is considered desirable but is not a requirement.
By employing people without any legal or medical qualifications, allows them to make decisions which contradict the laws and our rights.
Oho’s decision. “ I am unable to make any findings about the particular information Dr and other doctors at the PAH provided to you about the procedure you were to undergo. Nevertheless, I am satisfied that you independently signed a consent form stating you understood and accepted the risks of the procedure and were satisfied with the information you had received. I am also satisfied that you voluntarily elected to be treated as a public patient and acknowledged that you understood what your choice meant. I therefore consider the information before me supports that informed consent was obtained from you for Dr to perform the procedure that he performed and to treat you as a public patient”.
Patient Safety and Quality Improvement Service, Queensland Health
completing a consent form does not constitute the entire informed decision-making process.
Informed consent means that a patient has received the information relevant to them to make an informed decision and they have given permission for the health care service to be provided.
As members of the team providing health care to a patient, each individual health practitioner is responsible for their own actions in relation to assisting patients make informed decisions and ensuring they act within the legislative requirements, defined scope of practice and professional codes of conduct.
Edit. A position is currently available for a Complaints Intake and Triage Officer
We act ethically, impartially, objectively and with integrity. We do not take sides.
A detailed understanding of the Queensland healthcare environment is desirable but not essential.
A relevant tertiary qualification in law or health is considered desirable but is not a requirement.
By employing people without any legal or medical qualifications, allows them to make decisions which contradict the laws and our rights.
The ombudsman himself has taken my dog and refuses to give it back. Under normal circumstances I would have rated 1 star, but there are several reasons why this is not the case. I added a star after hearing that he was actually taking very good care of my dog; plenty of food and water and regular exercise. The other star I added was because his desk was very tidy and polished, and I have to give respect to a healthy workplace environment. Still, I am unhappy with this abduction and will soon be contacting the ombudswoman (the ombudsman's wife) in the hopes of getting my dog back. I have attached a picture of my dog below.
I would give 0 stars if I could.
A complete waste of time, my complaint was clear, lots of evidence and thought it would be straight forward, the initial reply was condescending and totally off track, worst than talking to a politician, so I asked to speak to someone more superior.
She rang me and initially sounded more professional, and proceeded to explain why her co-worker was correct not investigating, and why the issue with the medical practitioner was within the guidelines, I soon found out she hadn't even bothered to study my complaint, I had to explain everything to her a few times before she understood, again sidetracked the whole conversation, all while claiming she's out for the public's best interest and defending her colleagues decision before even knowing what the complaint was about!!
A complete waste of time, my complaint was clear, lots of evidence and thought it would be straight forward, the initial reply was condescending and totally off track, worst than talking to a politician, so I asked to speak to someone more superior.
She rang me and initially sounded more professional, and proceeded to explain why her co-worker was correct not investigating, and why the issue with the medical practitioner was within the guidelines, I soon found out she hadn't even bothered to study my complaint, I had to explain everything to her a few times before she understood, again sidetracked the whole conversation, all while claiming she's out for the public's best interest and defending her colleagues decision before even knowing what the complaint was about!!
Long story short, this organisation has let doctors perform things that are medically contradictory. They have them happen to people with disabilities and mental health complaints under their watch. My concerns are fully for the well being and safety of my community at large and yet? My issues raised about the misuse of dissociative sedatives and restraints as a mean to control the disabled, mental health patients, the elderly and anyone who complains to loudly are all but ignored in spite of them being mentioned in several royal commissions into our veterans affairs, mental health and aged care.
The ombudsman is more willing to protect doctors that cause permanent harm and disfigurement to patients than to act in the best interests of the patient.
If you have the money, don't waste your time, see a medical negligence lawyer and go through the courts. The OHO is a kangaroo court that is designed to protect the interests of medical practitioners who engage in corrupt, unconscionable, neglectful and harmful ways.
The ombudsman is more willing to protect doctors that cause permanent harm and disfigurement to patients than to act in the best interests of the patient.
If you have the money, don't waste your time, see a medical negligence lawyer and go through the courts. The OHO is a kangaroo court that is designed to protect the interests of medical practitioners who engage in corrupt, unconscionable, neglectful and harmful ways.
