Oak Furnitureland

Ordered online to have a wardrobe delivered and assembled. It arrived pre assembled and would not fit up the stairs so they refused to bring it in and we had to refuse the delivery. A scam. Absolute joke. Even the delivery man recommended booking with a different company.

Worst customer service. Dont believe them when they say they will deliver on time. There is no coordination and none of them wants to work! I got calls from 3 different people to resolve that they need to do some security check on payment. I provided same information to three of them and all of them said its clear we will deliver on 8th. Today when i called to check what is the delivery time. They said oh there is no delivery scheduled for you. The sofa is out of stock. Who are you making fool? This is unacceptable behavior! If you had problem taking card you should mention it before hand. You just wanted to sell and not provide the Sofa!
Never going to buy from them. They are not even giving a solution.
Worst!

This store staff are helpful and friendly
They have some good living room
Furniture.
Really lovely sofa.

Great atmosphere, Rick was amazing, very friendly, and helpful. He was very knowledgeable about his work. Thank you for showing us the sofa beds. Looking forward to seeing you again.😊👍👍👍

Worst customer service experience of my life.

I ordered 2 sofas from Oak Furnitureland in June and it was the worst customer service experience I've ever had.

I live in a third floor flat (3 flights up) and there's no lift. I made this very clear at the shop before ordering, and the sales assistant said I should order a modular sofa, so I did, and pay extra for flexible delivery, so I did, and even then they said that I should be prepared to lift the sofa up the last flight of stairs myself, because the drivers only have to carry up 2 flights of stairs. I said that's fine.

3 months later, when the sofas finally arrived, the deliverymen came inside and refused to carry the boxes up any stairs. I said we were told they were supposed to carry it up 2 flights and leave us to do the rest, they refused. I asked them to just leave the boxes on the ground floor, and I'll carry it the whole way, they refused. The drivers called head office, who said they either have to take the boxes into my flat, or not deliver them at all, despite me saying I'm more than happy to carry them myself. So they put the boxes back in the van and drove off without delivering the items we ordered and paid for 3 months prior.

I called head office right away, and all they could offer me was an attempted redelivery 2 weeks later. When I asked if they could at least guarantee that the next deliverymen will actually let us have the items we paid for, they said no, it's up to the drivers. The next 2 weeks involved countless phone calls to head office to try to get them to contact the depot to explain our situation and to send drivers who will actually deliver our items. However, everyone at HO just told us that they'll contact the depot and get back to us, but they never would.

Eventually, at the redelivery 2 weeks later (now nearly 4 months after ordering), the deliverymen did deliver our sofas to the second floor, and we carried them the rest of the way. Was that so hard? Why could we not have done that the first time? The drivers also informed us that no one had contacted them before hand, despite us being assured by HO multiple times that the depot had been contacted.

Truly awful customer service. Avoid.

One of the worst experience I have with this chain. The store staff will say all the right thing at the time of selling, however once they have sold it they don't care about the customers. I ordered sofa that never arrived and when I called the shop, they simply refused to assist. Please avoid this shop if you can. Not worth the pain and anger you need to suffer post sell and they will NOT help you.

They had some good bargains on the day, unfortunately the exdisplay sofa we were looking at was too big for the space we wanted it for but the staff were helpful.