Starbucks

No point in ordering ahead because they will still take 20 min to have your drink ready and it’s a hit or miss if it will be right. I have seen people ask for refunds because of how long they take. It is always disorganized.

Usually pretty decent if not busy. Otherwise, this is the worst Starbucks I've been to when it's even slightly busy. For example: Ordering ahead and still waiting for 20-30 minutes. Partial orders ready and waiting for the other items 10 minutes or more. Just appears very disorganized. Not isolated since everyone else is experiencing the same when it's like this.

Recommend avoiding this place during busy/peak times.

The staff is usually nice. The younger manager is professional and so is the district manager. Unfortunately the older manager is has been rude and unprofessional. He usually leaves me alone now. Some people are nice and some people vary.

2/21/24

The staff is usually nice. Management is usually on point until recently this gentleman that’s always dancing here. Seems to have it taken it personal that I barely look at him because our gazes meet sometimes. He’s gone out of his way to talk to me in a hostile manner and I felt uncomfortable and reported this to the manager. She was not helpful as I got the feeling she had a special connection to this gentleman when I told her; he tried to talk to me 3 times! in a span of minutes. Even while I was in the phone. His friends always didn’t seem welcoming. One with a blue shirt followed me outside to hear my conversation. When I looked at him he left inmediatly. I noticed this behavior for some time now. And only mentioned it now because other than saying hi ONCE he wouldn’t say anything to me until I actually showed courtesy and talked to him briefly to avoid the ackwardness and it failed. He got worse. It was clear he was confronting me because he truly believes I want “to stare at him”. From experience I know how special some people can be. So the manager a lady was not helpful. She just ignored me and tried to make it seem like I was complaining for nothing. Even was condescending and rude. She had been helpful in the past. But unfortunately her connection to this gentleman is more than her professional duties. I wouldn’t complain unless I had to. I want to be clear they have been professional in the past. Especially the younger manager that works there. The older one has always been particular and even he’s been calm. But I guess if it’s someone they n own they can’t help. I don’t want to be rude but the gentleman I am speaking off comes there everyday and is always talking to everyone in particular to women and even though these women are reciprocal to his advances sometimes. It is uncomfortable as a customer to constantly see him talking to random women and creating a sense of ackwardness not just for me but for some of the people in this Starbucks. If he were to do this sometimes maybes but being that he’s an mature man he should be mindful. He always promotes his business within the establishment about gym of sorts. More power to him. What I don’t like he feels immune enough to try and harass me based on what I saw and heard. And the lady manager put me in a position where I was a “wimp” if I complained. It’s not about scared I simply don’t want misunderstandings. I don’t them to understand that because they showed me a low level of education in that moment but I wish they would. Not only that but I was clear I only wanted her to keep an eye on the situation while he provoked me but consistently bothering me while I was on the phone after I was courteous with him. It seemed unreasonable to try to harass me. If he had a question I wish he simply asked. Harassing someone is never a good idea or smart.

They’re all so nice omg! Each one of the staff. No matter how long an order even takes they’re still so nice and work so well under pressure.it’s definitely my favorite Starbucks branch

I am not going to talk much about the taste of food as we have known Starbucks is the largest commercial franchise coffee shop, so they always have their standard. But the most thing I like from this Starbucks, not only close to my home, it is about the atmosphere.

I believe their drinks and foods aren't the best in the town but people come here because the ambient that make them feel cozy and relax. This location has an average size dining room and patio outdoor seats available even though it is crowded time, still feel comfortable. They also like to organize the special events for socialize and meeting frequently, that's very interesting.

As for the staffs, they made orders mistake sometimes (incorrect items, taste too sweet, too bland etc.) but it isn't a big deal because they always are nice and enjoying making coffee for you. Service is quite fast, I usually order online ahead, and most of the time, when I get there. it's ready for pickup.

This Starbucks is located at Plaza del Del Mercado, Silver Spring MD. There is huge free parking lots. So convenient for me to grab some drink and breakfast before going to work.

Update to my review from about 3 months ago: Service is excellent and mentioned issues before have changed for the better.

Old review:

I was here today 9/29 at around 2:15 pm. I ordered at the counter for a grande
Pike with room and extra Milk and the barista guy who was ringing me up took a cup and a marker pen and asked me to mark the cup as to the level I wanted. When I responded I’ve never been asked this question any Starbucks including this one before, he responded by saying OK I’m going to make it the way I want not the way you want. At this moment I asked him to cancel the order and I walked out of the Starbucks. On my way out both that guy and another barista woman they started laughing. Horrible horrible. Generally the staff here is very nice.

It is 3 yrs since my last update and this Starbucks is stilldoing great.. staff turnover is high since they have a lot of kids from nearby high schools, but they do a good job hiring and training them.. The open Mike series are always fun when you walk into one unexpectedly tear music and performing. I really enjoy it. The only potential drawback is if you don't like teenagers In the wild. around 3 PM when school gets out, It can get a little crowded and a little noisy but they've never been obnoxious just teenagers. It's still a great Starbucks to visit.

This is my 2nd review of this particular Starbucks. My 1st 2 visits were 1 star only because the place was dirty, the staff was unpleasant at best and surly at worst and my drink was wrong and they were nasty about fixing it.
For some insane reason I decided to try it again. I was shocked! The remodel made it spacious looking, it was very clean and the staff were very pleasant and helpful. One gentleman was even putting the little green stoppers in the hot coffee drinks as they sat on the mobile order pickup counter. The turn around in this store was extraordinary and everyone in this region and especially their new staff deserve lots of praise. It is great to know thst I can go to this store instead of avoiding it!

2021 I now live in this area so this is my neighborhood and I am happy to report that this Starbucks remains 5 star worthy. They adhere closely to the Covid restrictions in our County and the staff is still great.