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Reviews — 8
There's not a bad beer to be found at Storm Stayed. Over a dozen varieties with some seasonal brews, you really can't miss. They've also got some fun events from time to time. Trivia is worth attending.
I have been a Storm Stayed Brewing customer for approximately the last 5 years after having moved into and since out of their local community. I regularly support this brand by attending weekly trivia nights, purchasing cans, and food from various vendors. I continued supporting this brand throughout the COVID 19 pandemic by purchasing products when in-house services were unavailable. I returned to support in-house events after the pandemic through trivia nights and attending different festivals and collaborations. Tonight, however, I was honestly shocked at the lack of understanding, flexibility, and disregard for customer loyalty I experienced from the brewery's owner, Justin.
After a wonderful night at trivia, I paid my tab only to remember that I had forgotten to use my gift card from the previous week's trivia. Again, my friends and I attend almost weekly. I went back up to the counter to explain to Justin what had happened and simply asked if it was possible the gift card be extended to next week when we would be back for trivia and spending money at his brewery. He coldly disregarded my explanation seemingly without any intention of being understanding or flexible, stating that an extension was not possible due to another set of gift cards being sent out this week.
He offered that the voucher be used for a 6 pack of canned beer from the fridge. I explained that we had a group of 3 different individuals, which makes splitting this difficult. He responded with "well that's 2 beers each." Unfortunately, what the owner failed to notice was that my partner, 1 of the 3 members of our table that I was gesturing to, is 7 months pregnant and unfortunately does not benefit from the canned alcoholic options offered in his fridge.
This complete lack of willingness to show flexibility towards a long-term customer over something as simple as a $15 voucher that would still be used in his business was very frustrating. This is a business owner who tonight seemed determined to emphasize the localness and personal connection of the craft beer industry while simultaneously contrasting these values through a dissmissive lack of respect for customer experience. I have never felt such disrespect as a customer from what is branded and advertised as a small, locally owned, and operated business.
It is unfortunate that such a wonderful tradition of attending events in this space has been tarnished by such disregard for the people that make this brand a successful component of our city. I am hopeful for some form of response or explanation for the experience we had tonight. However, my willingness to support a business that has shown a lack of care or value for its customer base has been negatively impacted.
After a wonderful night at trivia, I paid my tab only to remember that I had forgotten to use my gift card from the previous week's trivia. Again, my friends and I attend almost weekly. I went back up to the counter to explain to Justin what had happened and simply asked if it was possible the gift card be extended to next week when we would be back for trivia and spending money at his brewery. He coldly disregarded my explanation seemingly without any intention of being understanding or flexible, stating that an extension was not possible due to another set of gift cards being sent out this week.
He offered that the voucher be used for a 6 pack of canned beer from the fridge. I explained that we had a group of 3 different individuals, which makes splitting this difficult. He responded with "well that's 2 beers each." Unfortunately, what the owner failed to notice was that my partner, 1 of the 3 members of our table that I was gesturing to, is 7 months pregnant and unfortunately does not benefit from the canned alcoholic options offered in his fridge.
This complete lack of willingness to show flexibility towards a long-term customer over something as simple as a $15 voucher that would still be used in his business was very frustrating. This is a business owner who tonight seemed determined to emphasize the localness and personal connection of the craft beer industry while simultaneously contrasting these values through a dissmissive lack of respect for customer experience. I have never felt such disrespect as a customer from what is branded and advertised as a small, locally owned, and operated business.
It is unfortunate that such a wonderful tradition of attending events in this space has been tarnished by such disregard for the people that make this brand a successful component of our city. I am hopeful for some form of response or explanation for the experience we had tonight. However, my willingness to support a business that has shown a lack of care or value for its customer base has been negatively impacted.
Recently visited for a colleague’s retirement party. Drinks on tap were broad in their variety and full of flavour to please even the most experienced drinkers.
Good location in a friendly neighbourhood of London, ON.
Drinks are also available for sale in cans and containers to help you bring the celebration home.
Location offers entertainment and events monthly. Give them a call or check the website for details.
Horse Sax played some tunes and earned a free drink (classy move) for providing some impromptu entertainment.
Clean and minimalist interior.
Good location in a friendly neighbourhood of London, ON.
Drinks are also available for sale in cans and containers to help you bring the celebration home.
Location offers entertainment and events monthly. Give them a call or check the website for details.
Horse Sax played some tunes and earned a free drink (classy move) for providing some impromptu entertainment.
Clean and minimalist interior.
Great, great, great local brewery. Nice patio tremendous staff and great rotating selection. Looking forward to patio weather and more great evenings at Storm Stayed. The to-go selection is fantastic if you are looking to grab and go. Pop up markets and food options are a great treat when it happens. Parking lot is a bit tight when it's busy. Lovely industrial decor. 5 stars all day. Top 3 breweries in London.
Love the beer, one of my favorite places to go! They keep a good variety of beers on tap, something for everyone. Lot's of room for a gathering or a birthday!
Cheers!
Cheers!
We had a private event at Storm Stayed last night, and it was a blast! Everyone loved the place and especially the beer. The only issue we had, was our guests didn't want to leave! Highly recommend to anyone looking for a place to hold a function or just to try some great beer.
Great beers..almost always something new in the mix..and friendly staff. To the boo hooers on the white walls...they just opened 5 months ago. Go to an art gallery to look at walls.....go to a brewery to drink beer!
Great beers....and now great burgs!
Great beers....and now great burgs!
