R G Ortiz Funeral Homes Inc

1 star is too much for them. DON'T EVER GO ORTIZ FUNERAL HOME, this is the worse place. We called them because we needed some funeral home pick up our mother from her home. They went there and they picked her up around 11pm to midnight. We had an appointment the next day with Mr. Santiago (the worst) to make the arrangements. We found a friend in a different funeral home and we went to Ortiz to talk with this Santiago to let him know about the chances. He embalming mommy without asking, without authorization and he didn't want to received her clothes, he wanted his money for the pick up and embalming and WITHOUT HIS MONEY " IN CASH" HE'S NOT GOING TO SAY WHERE MY MOTHER'S BODY WAS. WHAT A SHAME!!!!!! This place should be close because they're not professional and they're not capable to understand the pain of the people go in to their place.
This is worse experience that we have in our life. This people especially Santiago thinks that God is not watching what he's doing. Shame on you Ortiz Funeral Home!!!! Shame on you Santiago!!!!!

I held my beloved grandma’s wake and funeral services here. I had no experience with funerals, I was a wreck over my grandmother’s passing and Santiago was patient and handled almost everything. He arranged a beautiful church service, the wake was nice and Santiago did his best to make my grandmother beautiful. He was nice and patient with my family. My only complaint is that this funeral home doesn’t work with life insurance companies, and doesn’t provide car services for the family to get to the burial but we worked around it.

I cannot leave less than 1 star. This establishment is less than ethical. It’s down right out for who has the money! My father died in a hospital. Which I was in contact with staff daily. I stated NO autopsy! How this was able to take place is beyond me. My father’s body was shipped to Puerto Rico. We were notified of the arrangements made without consent or knowledge! Worse of all his information stated he was not married nor had surviving children! He was legally married/divorce and had 2 legitimate daughters. The EXTENDED family had no moral or ethical right to do all of the above. Ortiz helped them facilitate removing my loved one away within in 24 hours out of the state of NY… shipped to Puerto Rico. Shame on you people… after so many years I’m able to express my deep pain , sorrow and disgust! I have to add my father looked so disfigured it was torture to look at him. Every thing at that time was horrendous. I must add bringing this to their attention did not matter. I am now realizing the obstacles I face facing along with a potential legal battle. Due to this company. They failed to preform due proper diligence! Stay away from this funeral home corporation! Completely and utterly disgusting with every one I spoke to. It happened because they buried so many family members they were comfortable conducting themselves in a reckless manner. They have the audacity to be disrespectful to me. It does not matter if it happened 10, 20, or 30 years ago. Your funeral director assisted in shipping a body out of the state without proper consent. This entire experience has been haunting and traumatic.

If you want to choose a funeral home, don't choose Ortiz, they are the WORST. First, I don't understand what kind of business this is, they don't have the credit payment machine to pay by debit card. They fax your debit card numbers to someone to arrange for your card to be charged and you must come in the next day to pick up your receipt. I gave them my email address so they could also send me my receipt and as of today I have not received it. Another thing, DON'T SIGN ANYTHING if you're not sure you want their service because they will charge you A LOT if you cancel EVEN if you didn't give them a deposit upfront. If you choose this funeral home, be sure to READ those document before SIGNING because THEY ADD things that you DID NOT ask to be added. I tell you from experience. They are greedy for money. They did that to my aunt.They told her that she has to pay for this and for that, they made a long list. She ended up paying to cancel their service despite not having made any deposit. The person in charge of making the arrangements did not inform us about that.

The people were so accommodating to me and my family they are professionals from beginning to end. Always available to answer all questions. The most important thing was that my mom looked like she was sleeping. They do excellent work to make sure the dead look like they are sleeping and that brings so much comfort to the family.

Picking any of the Ortiz funeral homes to say goodbye to your loved one is a bad idea don’t do it, especially the one on Broadway. My father’s body arrived an hour and a half later. We were having him cremated and they said that it was going to be done that same day. After a couple of days, they told us that the cremation place was backed up so it was going to take a little longer. We kept calling and no one had an answer as to when his body was going to be returned to us. I had to end up calling the cremation place and they told me that the funeral home had canceled the day that his body was supposed to get cremated and that they still hadn’t heard back from them as to when they would be delivering his body to them. If it wasn’t because my family kept calling them my father's body would still be sitting in the funeral home.

I wholeheartedly recommend Ortiz Funeral Home at 22 First Avenue. Santiago made this transition seemless. My grandmother passed away in 2019 and now my mom passed away July 3rd 2022 and Santiago and his staff were godsends through both processes. He was understanding, patient and kind. Thank you, Santiago for treating my loved ones with dignity.