Steve Madden

The store was nice, clean, and organized. The woman who was working was also nice. She let me look without hovering, which I really appreciated. I found what I needed and was able to purchase and go in a short amount of time. I might go back when in the area.

This is a place I come to wine down from my every day life. Browsing around the and checking out some shoes for myself and my wife.

i had a gentleman asked me if i needed a size or anything at all and he was very helpful. the rest of the staff were not as helpful. i got to the registers and there were 3 employees talking sitting at the cash wrap. i had alexis check me out and she was talking to her staff while ringing me up. i thought it was very unprofessional when i asked for a size from a different employee, she brought the shoe back to me while texting or whatever on her phone. customer service was very poor.

Excellent service, great staff specially the guy was very nice and helped me find my size

What a wonderful store. I have been looking for a pair of shoes for a year and I spoke with Jordan Latz the store manager and Maria a sales rep. They graciously took my order over the phone and agreed to ship the items to the Fashion Show Place Mall In Vegas so that a family member can pick up my shoes. They were very quick to meet my needs. I called a number of times and not once did I receive any hesitancy on their part. I have never met either Maria or Jordan but please make sure you visit this store and ask for their help

lots of love and hugs
Faizal

I guess you can’t be black and make returns ? Kristine was helping me with a refund .. after asking twice if I wore the shoes and getting the same answer twice (no, they didn’t go with the outfit I bought them for) she begin to process the return, claiming her system was “running slow” over comes the Assistant General manager Aurora aka (Karen) as Kristine is about to say my total return price Aurora steps in and immediately says “you wore these shoes” excuse me ? I did not wear them nor were they dirty I explained these are “bone” colored shoes and this is how the bottoms come .. assistant manager not knowing her own products ? Shameful she shuts me down again and again and tells me go back to fashion show mall and see what they can do for me and preceded to say again “you wore the shoes”. Aurora basically calls me a liar in front of the whole store. Her demeanor was cold and rude, she didn’t even say hello when she first started talking to me I guess I don’t deserve any respect.. I went to fashion show and was granted a refund nearly immediately. The store associate at fashion show told me the shoes come with that type of bottom and offered to call Aurora and correct her for not knowing her products smh, stick to the fashion show location instead of the one ran by a rude Karen.

Have purchased a few steve maden boots and at great sale prices; eaxh time i travel to the USA. Comfortable, durable and stylish. Love my boots :)