Jetstar NZ Domestic Terminal

0 Stars, they will charge you an arm and a leg for the slightest bit over weight. Read the fine print when selecting baggage if you add oversized baggage (sporting good) it will NOT add weight.

Couldn't find a place to write for Wellington airport. But the Jetstar team we recently flew with from Wellington to queenstown were excellent pitty wasn't the same on way back but we would still fly with them again.

Well, after years of refusing to use jetstar because of the natorius reputation you have for cancelling flights and wasting people's time, ime very pleased and relieved to say that I finally decided to book another flight with you NZ to AU, how exciting! I'm so excited for my trip. And then you cancelled it. So yeah, I'm pleased and relieved that I'll never use your service again, because you just confirmed the scam operation you are, and I'll never have to waste my time or money with you again.

Unfriendly and useless staff that is never in a position to help. Flight to Queenstown turned back before landing because the pilot did not ensure landing codes for Queenstown were available. Then a 5 hour delay for the next flight was announced alonside a Sorry and NZD10 food voucher. Try having lunch for that money.

Such a shame experience . We have to travel to Wellington . Rude behaviour by Manager saying gate is closed as we arrived 40mins early and she asked for late fee $50 per person *3 for next flight . They are scam. 😡😡😡

Absolutely trash service! Such a rude and disrespectful customer service at the counter! Yes my son was a couple of minutes late but he didn't need to be treated like a 2nd rate human being. What the heck is the matter with you lot? A bit of kindness goes a long way. Sheesh a bit of professionalism is a must.

Look if you're not happy at your job do the rest of us a favour and quit, yes that's to you the lady that was at Jetstar Auckland counter today at 9am-10am 13/07/23.

There were cheaper flights to rebook with you lot but paid an extra $100 for a flight with Air NZ. Never going to book a flight with Jetstar again.

If I could leave 0 stars I would. The NZ wing (excuse the pun) of Jetstar or is by far the most poorly organised airline in the world. In the past year I have not had a single flight that has left on time and have had 3 of my last 7 flights cancelled with only a few hours notice. I don’t know what is going on but some changes need to be made. Make your staff more considerate and if you operate an airline at least ensure your flights take off!