Whiteladies Health Centre

Generally awful service from reception team. Sister Andrew is the saving grace of the practice.

Used to be a great practice, whilst Zoe was working there. Now the staff is extremely incompetent, obnoxious, unreasonable and unhelpful. Will find a problem for every solution. Appalled and disgusted is an understatement. Don't waste your time.

I am a new patient and not really well. I found that I had to almost battle my previous surgery to get care. Whereas on joining this practice the feeling is so different. I even had a telephone call from a doctor who sorted me out some medication straight away. The reception staff are great as well.

Impossible to get a consultation with a doctor every time I’ve tried. They told me they would call me to do the consultation on the phone, but never called me. I was shivering and in so much pain but they didn’t seem to care.

The worst service I have ever experienced. The doctors seem to have poor knowledge of many medical areas, the bespoke tests are not done even if they suggest them themselves, the medication is sometimes prescribed wrong. Simple negligence. It is never possible to get an appointment if there is an emergency which isn't substantial enough to go to the A&E (the suggestions to call in the morning at 8 am to get an appointment is simply misleading, it is never possible to get an appointment.) I understand "understaffed" but this is just a house with a website and no service at all. The regular waiting times are close to 2 months. The staff at the desk ist absolutely unhelpful and rather creating more inefficiencies in the system actively making sure to keep people away from the practice.

Very smooth booking experience. They took my profession into account when proposing an appointment- so I got an appointment in the evening which suited me perfectly. The check in screen is quick and easy to understand. The doctor was extremely friendly and knowledgeable- just what you would hope for. Thank you! And thank you for the quick appointment (was seen within 5 days of calling!)

This practice has continously failed my elderly relative and I can only describe their treatment as negligent. On multiple occasions, there were initially small health issues which have been mismanaged and not treated which have resulted in the conditions worsening to a life-critical stage and emergency hospital admissions have been needed. I'm completely disgusted at the poor level of care, and lack of accountability on health issues that could have been mitigated and treated quickly and effectively with the appropriate treatment at the time of the issue being highlighted to the GP.