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20 Great Neck Rd, Great Neck, NY 11021

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Reviews — 8

Mi Li
at 2024 Jul 09
Mi Li
at 2024 Jul 09
The service from this branch is horrible. Like other reviews said, I can not believe this place is even a bank! I was going there to make a CD deposit. No one comes to ask you anything. I was sitting there along with other customers waiting for to be called. After a while, I went to the teller asked how much longer I may need to wait, a guy (he said his name is "Sal"?) interrupted my conversation with the teller said that there is no availability today, and I have to go online to make an appointment to even speak a representative. He was very rude with very bad attitude. I asked him what happened if I did not talk to the teller, was I supposed to sit there forever. His respond is "you can wait if you want, but there is no one to see you". What a horrible service! If Wells Fargo hires such unprofessional people, shame on Wells Fargo! We all should move out our money from Wells Fargo. Let's put our assets at a bank who respect their customers!
Marlene Glazer
at 2024 Jun 05
Marlene Glazer
at 2024 Jun 05
The 2 stars I'm giving are for the banker Danny Wong who was efficient and nice. His manager William is arrogant and just plain nasty. my daughter and I were moving money from one account to another and he was yelling at us saying we don't know anything and he's smarter. I would give him minus 10 stars . he was awful and due to his disrespect we took out all our money and went to another bank. again it us only because if the terrible behavior if William who I told to leave so I could finish closing my accounts.
Arnold Ramsaran
at 2024 May 22
Arnold Ramsaran
at 2024 May 22
Very nice bank, very helpful staff.
StasiNYC
at 2023 Sep 26
StasiNYC
at 2023 Sep 26
I can't believe this place is even a bank. I walked in there was only one banker there talking to a couple and only one teller. I walked up to the teller and asked her where I can sign to speak to someone and she said that you have to make an appointment online. I asked her if this bank accepts people that just walk in without an appointment and she said no, you have to make an appointment online in order to speak to someone
Steve McKendry
at 2022 Oct 03
Steve McKendry
at 2022 Oct 03
I don’t know why there are bad reviews for this place. I was treated with the utmost courtesy while opening a new account. The process was quick and easy. The bank personnel were all personable, knowledgeable, and professional. Highest accolades to branch manager Tiffany and representatives Wendy, and John. Big thumbs up…!
Serina Li
at 2022 Jul 23
Serina Li
at 2022 Jul 23
The staff there are very nice, caring and professional. I just have their 2% cash back reward card, and tried to make a payment. My first time in this branch. A teller asked me if I have their app, he could help me set it up so that I don't have to come in to make a payment. Since I was making partial cash payment, I was saying maybe next time, and I appreciate him letting me know such option.

It was in the 90s out and inside the branch was cool, I started coughing for no particular reason. The branch manager offered me water, and the teller lady offered me lollipop. I was all better after that.

The branch manager explained the grace period for the credit card information. And their 2% cash reward card is very good, gets me $200 rewards after some money spent anyway, and has certain period interest free, which I was not sure for how long, and the manager said that he could not find out from the computer, I need to call the credit card company. All and all, they are helpful, kind and professional. I would strongly recommend this branch to everyone.
Rich P
at 2019 Dec 24
Rich P
at 2019 Dec 24
We never have been to this branch before but in neighborhood and needed to do some banking business, I have to say the negative reviews do not justify the staff at this location! Everyone was polite, professional and friendly! We had a few difficult transactions to take care of and I have to say fo always a smile and positive attitude! I highly recommend this branch and staff!!! 7/5 stars!!!

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