Top Computer stores in Frederick, United States

Wonderful staff very helpful. They cannot help you. They find someone who can. Just say “I don’t know”. But they don’t take a guess at it. Courtesy, pleasantness and integrity and experience rate highly with this particular store

The people are friendly and helpful. I have never had any problems or issues at this store.

The marketing department with self serve print, copy, fax is great; as a senior person sometimes i need help with the print feature. The staff is always willing to help. it’s nice to go to a store where employees treat customers with respect. Thank you!!

All in all the associates when available are excellent as well as the cashiers. Could be a little less expensive and more sales would be appreciated.

I visited the store last night and received the best customer service from Kelly and another gentleman. I called the store to explain my need, and Kelly answered. He encouraged me to bring in my notebook, and he would look at it. I then visited the store, which was fairly busy, and saw two gentlemen working. They were so pleasant! Kelly looked at my notebook, gave me suggestions, and fixed it within minutes! He was friendly, professional, and knowledgeable, and he was the best Staples employee I have encountered! If he isn't already, this guy should be a trainer or in a leadership position! Also, another guy was there, and I didn't catch his name, but he was very friendly and helpful. They were working their butts off and were still very friendly!

Every time I go to a Staples I'm disappointed. Today I went to print one document. All for copiers had broken USB readers. I know this because four times I had to put in a credit card and pre-authorize the payment, only then to discover that the USB drive was broken and do it over again until there were no more copiers to try.

The sales associate looked in the back of the store to find the one and only Apple Watch charger. It was my lucky day, he said. They sell out all the time.

Has an amazingly helpful and pleasant experience purchasing a monitor for my MacBook! Jahlion was helpful informative and kind to us! Great job Jahlion and Staples should be extremely proud of you!

My wife and I went to the Frederick store looking for a laptop for her and our sales representative John was extremely helpful and courteous. We ended up buying the higher end Asus model and he helped us throughout the process and if I was the manager there I would be extremely grateful that he worked for me. We live in Silver Spring but we will be going to the Frederick store from now on.
Thank you Best Buy and Thank You John

Geek Squad is the best. We've been a part of this program for years, and it's so worth the money. The men and women whether in the store or in my home, are outstanding. A blessing to my family for sure!

Love this store! We had to buy a new washer and dryer, and Katelyn Jenkins was fabulous! She really knows her inventory and all the features of each model. When our old dishwasher died, we made a point to seek her out to help us. We couldn't ask for better service ❤️

I purchased a $25.00 DVD on December 27th with a gift card. I received a number of moves and games during the holidays, an unfortunately, did not get around to watching this one (Streets of Fire) until February 27th.

I was not sure of the return period, but the long wait is on me.

None of the discs, including the special features disc worked.

When I went to the Guilford Road location at about 5:30pm, I showed the package to the gentleman at the front door and asked where to go about returning or exchanging a defective product. He made a comment about not taking back opened packages, to which I replied, "There's no way to know it doesn't work without opening it and trying to play the movie."

He sent me to the checkout area, where a young lady waited on me. She said the same thing about open packages, and I gave her the same reply. She then said that the movie is not in stock and that the product is out of the return period by thirty days. I asked about exchanging it for a different movie. She initially said no, but then went to the gentleman at the door, then returned, saying there was nothing to be done.

I shop at this store frequently, and have spent a goodly amount of money. Honestly, the staff just seemed indifferent. I can't recommend this location anymore, and don't have the time to drive to another. I also won't waste time with your online store. If I have to buy online, you've lost me to Amazon . . . all over a defective $25.00 DVD.

Katelyn Jenkins is a great employee at Best Buy in Frederick MD in appliances. She is extremely knowledgeable and always goes out of her way to help me. I have also referred friends her way and they had a great experience with Katelyn also.
She has helped me order several full sets if kitchen appliances. Always personally places the orders, and sets up the deliveries. If something is damaged when it arrives Katelyn immediately orders a replacement.
Very thorough and responsible person. Best Buy is lucky to have her.

We had an 11:40 appointment with the Geek Squad. Spoke with "Duck" and we had our issue resolved in less than 15 minutes. Great service, we couldn't be more pleased. Thank you!

This has been my worst experience yet with a business.
There is zero accountability.
For Christmas we were gifted a LG washer & dryer.
Upon initial delivery, our washer was damaged and we did not accept this washer.
We waited a week and a half for a new washer delivery.
The install team was a third party, who were supposed to install the washer and dryer. They arrived high and took 4 hours to install a washer & dryer. Three men installed them improperly and damaged both machines.
It took another week and a half for a Greek squad member to arrive to check the machines and installation. He confirmed the damage and bad install.
Best Buy was scheduled to come today as that was the soonest for removal, and we were notified we were 4 stops away. After waiting an hour past our scheduled window, I had to call to Best Buy to tell me our next available pickup is Saturday. When we both work. Again. We have to take off for this.

Three full days have been given to this company for them to not do their job. This is extremely poor management and accountability. I was also told a supervisor would call me, they never called. I’m still trying to get in contact with a supervisor, but if Best Buy thinks the employees that did the install even from a third party best represent who they are at the core, what a shame.

I’m purposely writing this for the actions that Carl took. After a moment of confusion over something involving an open product. Carl was very friendly and understood where I was coming from with my reasoning. He then went above and beyond to help me find a correct product that would work for me and my girlfriend. He then helped and explained about a fridge I was interested in. He helped me set up delivery. Explained all and every option I had. Left Carl happy and feeling great about my purchase. To be honest. If I ever by anything big from now on, I most likely will only do so with Carl as my help. He’s a great manager and deserves to be seen as much more in my opinion.