Top Laboratorys in Charlotte, United States

Hello friends, they don't even deserve a single star, I had a drug test done on 08-12-2024, they gave me the wrong test result, I had another test done at Carolina Express Clinic 30 minutes later the same day, the results came back clean, also the officer who did the test needs to learn the word "please", I will go and talk to them again today, I definitely do not recommend this place,

Paid 50$ just for an hcg test 😫 never got my results i called 2 weeks later and they swore they emailed me , and said she will send them again or ill have to go all the way over there and they’ll print the results , i used this lab so i can easily get my results not to have to drive 30 mins out just to get them printed i wasnt asked to confirm my email or anything they were nice tho ..

I have enjoyed working with Lighthouse Lab Services over the years. Our clients have used their consulting services for lab consulting, recruiting, lab director services, LIS, revenue cycle and for help obtaining insurance contracts. I would recommend them to established labs or to those entering the industry.

I am very grateful for Dina and Deanna for their kindness helping me navigate getting a test done today. I went to Quest and their system was down and I was sent to Any Lab Test Now off of Pineville Matthews Road. These women greeted me with kindness, compassion and understanding. I was in and out in 5 minutes or less! I would suggest anyone to come here for any testing they need! Thanks again ladies, you both are the BEST!

My husband needed an alternative lab to reconfirm a test result. We called the Pineville location and they welcomed us to stop by. It was great to learn more about the different tests one can take to learn about your health in a more agile, direct and non-bureaucratic manner. It felt amazing to have the freedom to choose the type of additional testing we can have done here with great operational ease. Pricing is reasonable especially if compared with insurance prices. The payment is dealt with at the time of visit so we will not be surprised with another bill if our insurance doesn’t cover all. We took the 3 for $89 deal. Again, very reasonable prices even without the deal. We will be making additional use of the services at this location. This is a great local resource for everyone. I highly recommend their wide array of services (vitamins deficiency tests and treatments, drug tests, weight loss treatments, etc.) The staff is friendly, knowledgeable and very capable. I am very glad to have found this location.

This was the fastest service I've ever received. The nurse was also very informative and friendly! Definitely coming back!

For years this has been my go to lab place. Consistently professional and efficient. Oh And the prices are incomparably low.

Fast and smooth process for getting bloodwork done. I overprepare for stuff so I had everything ready to go off the bat and they were very nice and understanding :)

Service here is terrible. I was late for an appointment that I had scheduled for 11:40am proceeded to stick around for the next scheduled appointment at 3:10pm. As I had approached the office after my name was called a lady of African American descent who did not provide her name or have a name tag was very rude, after I had explained no employer or physician of mine ordered the test that I had been able to schedule another appointment somewhere else without so just needing my insurance. The lady was very rude she explained after I told her I wish someone would have told me that I had been waiting for 3 hours she says when? I called your name and I said I understand although I rescheduled and stuck around until then. Also the number does not get you in contact with anyone from their front office.

This Quest is horrific. Laziest employees I’ve ever seen. Open late, takes 15-20 mins per patient. It’s insane. Don’t waste your time coming here.

front desk lady was rude and unprofessional when I asked to complete a walk in employee drug test. It says online that they are open until 5:30, but don’t do drug tests after 4:30 PM (according to the sign on their door).

Deanna, Krystal and Dina were absolutely delightful during my visit today. They were not only welcoming but very conversational and patient with me. It was an overall easy and very enjoyable experience. If I could give more than 5 stars I would.

Very quick, affordable and professional service. The only issue is that they rarely answer the phones if you need to ask a question.

Very helpful answering all my questions!!! Glad to have them to go to for water testing results!

So happy with the experience.
Quick, easy, and great customer services.
The representative helped me determine what I needed and was very patient and had a great attitude.
They have a special for 3 test $89 which I though it was great!

The staff is very friendly and accommodating with my custom request. I am also typically a hard stick, but they were able to get the job done in one stick.

The people who work here are always in great spirits. This is always my go to location!

The lady that took care of me was very nice & professional as well as informative regarding the various tests/services they provide. Highly recommend!

It was gr8 no hassel. The staff was very nice. Got the reports in time. Surely will recommend to others. Thankx

I Went and did a drug test Monday no one was in there but one other customer. Somehow the medical examiner cancelled my drug screen due to specimen I’d on bottle and form does not match . Now my start date for my job has been pushed back and I have to retake the drug screen due to my information being mixed up . This is so inconsiderate and inconvenient. I called up to tru lab the girl was very rude and was hollering but basically she knew she had messed up . I would not recommend this is just ridiculous.

Well so far let’s start with -5 stars. We’ve been waiting for three weeks for test results and our vet cannot find, by talking to your company, where the test has even so much as been updated. It’s like everything has just been on hold and along with that there are no helpful answers at all. Meanwhile our dog’s condition is getting worse.

Had an appointment today and came here for a drug test at 9am. It’s now 9:42am and the employees are still NOT here. WASTE OF TIME.

The lady taking my blood did a great job. She was relaxed and mostly professional. My right arm didn’t get a good vein at first so she had to try the other arm. Quick and easy.

This Quest there is only 1 person to work and I went to 2 locations and came to this location. Just like other Quests locations most horrible service. They are saying you cannot walk in anymore appointment only: This Quest locations women says that you cannot walk in for a blood test anymore since January that is a lie. Lazy,rude,uncaring,unprofessional worker. I do not know why they are in this business. We have insurance and we have to suffer like this. This women works like she is working for free. Horrible company especially the business they are in,

This location is trash just like its employees attitudes. There’s no human interaction at first. You take yourself in and scan your drivers license on a scanner that does not work. You sit in a general medical plaza and just wait until one of the rude employees slowly shows up to the window and looks at you like they could care less if you’re alive or dead. Then they tap on the bar where they want you to come to you instead of speaking. I will never come here again. Shame on you quest labs.

The drew my blood, which was already traumatic enough to me, because I can’t stand needles even as a child. It took four nurses to hold me down as a pediatric shot was given to me, but what made me so mad is that they missed the most important part of the period which is like going to take your drivers license and failing the most important part of the test. This makes me feel like I’m not important nor was my blood work that was ordered.

Highly recommend Tru Labs. Staff(2) that was present(Edd, I believe was who took care of me. both were A++) during my visit were very polite & professional. Quick In & out. Thanks!

Had to have blood taken twice .Had to pay 100 dollars each time and it still wasn't enough blood , wanted me to take it a third time and pay 100 more dollars and they got 700 dollars no refunds .scam if you ask me Had to go some where else .

Everything went great! Map to sight, correct location, appointment held, terrific staff, organized and considerate. All so amazing

Smooth experience, an app took all my info and confirmed the appointment. The staff was AMAZING and very nice.

Hey Neil, I just wanted to let you know that your “Orders Team” is second to none! Please pass this on to their management team…we are so thankful for their efforts.

All too many times clients are quick to reach out when things go wrong and when things go great it’s just expected and rarely noticed so I wanted to let you know Chris Simmerman and Justin Malloy have consistently been on top of their game and satisfied many of our ‘near deadline’ order requests to ensure our continued workflow and success. They really have helped out in so many circumstances that I just wanted to let you know how great they are. I thought they should be recognized, along with all the other’s that support them behind the scenes with whom I rarely communicate.

I personally want to say thank you for all the Lighthouse Team does for us on a daily basis, appreciate it very much!

Have a great weekend!

jdt

For the second year in a row, I've had to get my basic blood work done here for work to earn some HSA money. Both visits, they had me in on time and out the door just as quick.
👍

Best & Fastest Drug Testing Facility I Have Ever Been In! I Wish I Had Of Asked What The Lady Name Was Today That Got Me In & Out! Appointment Was at 9am. Got in at 8:57am & Was out by 9:05am. Paper work was easy and quick. Thank you.

Went to this location for a drug screen and the door was locked at 1PM. If you call the office you can't speak with anyone. The hours say "Drug screens from 8am-3pm", but when you get there they have a hand written note saying they only do them from 8am-11am.

I called the corporate support number and they told me "Sorry about that, go try another location".

Completely unacceptable from a medical facility.

Excellent place for blood testing. The staff is very friendly. The nurse that is taking the blood for the test is very skilled - she did the test without much pain. The result is sent through your email, no need for a portal or something difficult. Restroom is clean. Place is close to Publix so parking is easy.

I walked in at 11:21 for an 11:30 appointment and was out by 11:37. Need I say more? As the number of clients increase, I am sure the wait times will as well, but the professionalism of the tech and cleanliness of the testing area will make up for that. The technician had bleach wipes and Lysol waiting and wiped the bathroom in front of me right after I gave my sample. Well done to the entire Tru Lab Diagnostics team!

Initially it will feel like you work for a great, people-focused company, one that has navigated the pandemic in a supportive manner. Communication, helping one another, and growth opportunity can all be found here. And when someone tells you these things, you want to believe them. You want to trust that they’ll follow through and that they have the ENTIRE organization’s best interests at heart. Lighthouse management lacks respect for their team and are unable to grow and change. They aren’t committed to doing the internal work required to change deeply ingrained behavior patterns, they won’t change—no matter how often they say they will. They even have a thirsty Thursday once a month for an hour. Which again sounds nice. But its just a band aid of an experience to gaslight their employees from realizing they are being made to work harder and not smarter. They also limit your PTO opportunities by only allowing a max of two people out on a single day.

When I was hired, I was told that our team thrives on communication. That was very shortly lived or perhaps the reality is that it never existed to begin with. The leaders at Lighthouse are selective communicators. When they say they are big on communication, it just means “we will schedule a time for you to talk but there will be no actions or changes made.” You will leave feeling uneasy for speaking up and treated as if you have wasted valuable company time. Keep in mind this is IF you were even given an opportunity to speak with management. They constantly will use PTO and time limits to avoid hearing your genuine concerns. In addition, the gossip culture behind the scenes is atrocious. There was a coworker who would stalk clients and other coworkers online. This person was held in high regard because of their “dirty intel”. Which I may add is in direct contrast to the HR sessions of HIPA and privacy protocol that we had to go through. This individual, while in a team meeting, blatantly shares their screen to show personal information about the techs we worked with. LinkedIn, Facebook, Google, etc. is all free game to this person. I chose to block this person on all accounts because of how viciously they went after these people. And I couldn’t even report it to my higher ups because they were on the call asking further questions and requests to show more photos and private details. It destroyed my faith in management and demolished any trust I had in my other colleagues.
GROWTH OPPORTUNITY. My monthly and quarterly meetings always ended with saying everything is fine with no real constructive feedback or comments. No criticisms. No complaints. Nothing negative. And at the end of each meeting I would always ask “what more can I do to advance in my knowledge/training” but would be met with a shrug and a promise of opportunity with an unknown future date. Prior to meeting with my new supervisor I sent over a list of questions I had for opportunities to advance my skills and career to the next step. But I was met with a prompt “I don’t have time to answer these. We can try and get to them next quarter.” He never scheduled a future date to discuss my questions. A clear indicator of Lighthouse’s lackluster approach to investing in their employee’s futures. They do not have any policies to protect and retain employees and will use any means necessary to throw people under the bus to retain the jobs of those higher up individuals.

EDIT: Yes I would love to speak with you. Where should I contact you?

Edit 2: Still no response or accountability from this organization. Never reached out to me either. The responses on google reviews seem to be just to save face.

Lighthouse Lab Services has been a great asset to my laboratory. We were unable to find a suitable Medical Director in our area and Lighthouse was able to connect us with an excellent candidate in only a few days. They also sourced an amazing Technical Supervisor for us. Highly recommended for any laboratory that is experiencing staffing shortages!

Had a great experience at this location, I didn't have an appointment and they were still able to help me at the end of the work day, which was great. The place smelled of fresh cleaning product, in a good way, you can tell that they keep the place sanitized which is what you want to feel like when you come into spaces nowadays. Demetriona was wonderful to work with!

Pro: The company pays good
Con: The overall experience with lighthouse was a good experience, except this particular location. When I started my working experience it was not a welcoming environment from some of the employees, including leadership team members, and it was only towards African Americans. I understand the company was just starting with lighthouse, but I noticed how unprofessional & unorganized this location was performing. There was a clear lack of communication amongst managers. This translated to delayed and or absent disbursement of information to teammates.

There were weekly zoom calls that took place. However, pertinent information was not always effectively communicated to all team members. This gap in information disbursement didn't allow for everyone to be on the same page about important topics.

This also translated to loose and or no policies on basic things such as, proper patient identification on samples. The company even allowed running covid samples with no information on the tubes, and thats against the law. When I informed my supervisor, Tia Trivedi about it. Her response was that it was okay we can still run them. I said okay, but just send me a email, which I still have. She took it upon herself to tell HR that I was telling her that I didn't want to run the samples at all, and not follow instructions, and was terminated the next week.

I do thank Rondi for her timely response over Valentine's day weekend.
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I had initially reached out regarding their direct to consumer laboratory testing.
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After calling, emailing and Tom being late to our meeting he seemed very bothered by time on our call.
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No one should be treated this way.
Unprofessional & dismissive is how I was treated by the team at Light House Lab Services.
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Wouldn't recommend for any compnay looking for lab support.

My lab just finished the validation of a Turn-Key Covid-19 lab using Lighthouse Lab Services. We had a great experience and are looking forward to future projects as we grow. They assisted with everything from finding equipment, supplies, validation and training. I highly recommended them.

Great service. Very professional and they take safety seriously which is nice during these weird times.

Great customer service. Very professional and results were ready when promised. Highly recommend

Renee (the phlebotomist) at Axis is very thorough and professional. Enjoyed working with her.

After paying for two cytology reports, the results came back inconclusive. I was told their average is 80% on a diagnosis. My experience is 0%. So, don't waste you money if your vet uses this lab.

We've worked with them for a while for oral swab testing for drug testing. Consitent and reliable. Thanks.

I've worked with them for toxicology diagnostics. Great team!

Quick Service - Reliable too.

Needed water tested..5-7,day turn around. More expensive than health dept ( $185 vs 50), but needed to close on a house.
Nice people work here:)

I had the pleasure of attending a seminar hosted by Jon and Chris Harol of Lighthouse Recruiting at a regional laboratory tech conference several years ago. They had excellent advice for modernizing your CV for today's job market. While I have not yet needed Lighthouse Recruiting for career services yet, I would be happy to work with them, and I have recommended them to countless others by way of their Facebook group and webpage. Thank you for all that you do!