Top Wellness centers in Nová Ulice, Czech Republic

This has been the best Race Hotel I’ve ever stayed at. The staff are Amazing. The manager is so helpful. I can’t wait to come back.

Nice hotel, 8 mins walk from the centre of town. The rooms are clean but there's no air con. Fairly basic but functional.

Great hotel. 600 m from old town, free parking, excellent breakfast. Clean and comfortable beds

I am giving stars for food which was nice, location brilliant, people working in the restaurant very nice but that is all I can say.

Room very noisy, this was ridiculous how we could hear people in the next door, above us and under us plus people walking in the corridors.

And room service, I have never ever experienced a room service like this one.

Rooms are very nice. Breakfast bar was very impressive! Location is central. Unfortunately, the wifi in the rooms is all shared on a single, open network which was really awfully slow and unreliable. It would work for 20 seconds of each minute and constantly required me to reconnect or wait for it to improve. The reception wifi was much better. Quite disappointing as otherwise this was one of the better hotels I've stayed at.

PROS:
The location is great. Situated close to a nice park area. Just need to cross the park to reach the old town. The hotel is undergoing renovations. Our room 303 was brand new. Spacious wit 2 bedrooms and a kitchen corner. Each bedroom with flat TV. Bathroom with shower and hairdryer. Nice and stylish. The breakfast was great. You can park for free. The staff at the desk was kind.

CONS:
Although there was air-condition in each bedroom, it was out of order. The receptionist does know about it, but she
haven´t told us anything in forward. She was probably waiting for our reaction. We have been given 10% rabat which is great. I was OK with the price actually, not okay wit the heat in the room however. We found towels for 2 persons only in the room, instead of 3. The pillows were not comfortable.Found lots of dust under the furniture. Looks like they don´t check the rooms properly before letting guests inside. The restaurant and wellness was closed on Sunday and public holiday.

We were greeted warmly at the reception and given all the necessary information. Also asked for a place to eat and were recommended to a really nice restaurant. The room is big and equipped with some things i haven't seen in hotels before- for example paper tissues. The breakfast buffet is with rich and tasty selection. And you also notice how clean everything is. 10/10 recommended!

Room service "miserable" (I was even accused that my dog ​​had "devastated" the bed! But I always cover the bed in hotels with my own blankets to protect it.)

Complaint management: "Zero"

Friendliness of the staff at the reception at departure: "not available"

The staff is simply not interested in finding out whether the guest was satisfied or whether there are any suggestions for improvement.
In addition, I speak Czech and have lived in Olomouc for more than 16 years.

Only the hotel kitchen is really recommendable.

Resume:
It was my 3rd stay at this hotel and by far the worst ever at a hotel.

This is unworthy to hotel "Flora".
What a pity!

Next stay will be 10./11.05.2022 in your hotel. We will see what happens.

I hope something has changed in the service…