Top Video game stores in Frederick, United States

They're always very helpful.

Excellent store!!! Well stocked. The staff is very courteous and the customer needs oriented!

The guys who work here are so fun to chat with, they know just about every game that's in that store and will give you the best recommendations for your next virtual adventure. Their deals are super competitive and they very understanding if anything doesn't work (they will replace it or get you in store credit). 12/10 best place to buy games.

I didn't get the guys name who was working tonight but he soured my opinion on this place quick. It had become my go to place to trade in cards. I understand the store has to make a profit but his offer was laughable. He was also extremely rough with my cards while he was pricing them. He wasn't careful pulling them out of the sleeves and was rubbing his dirty hands all over the surfaces. I'll still purchase old games from here but will go elsewhere for trade-ins.

Me and my friend came to store gave us look asking look at anime figure after left what wanted get

Cartridges Galore is a personal favorite store of mine, with their greatest strength being that their network of stores makes it possible to find retro games. The staff is able to have specific games delivered to Frederick if another store has it in stock, which makes it really easy to collect what I'm looking for without rolling the dice on the quality of online purchases.

Prices are fair and the staff is really knowledgeable. Big shoutout to Haili, who is a huge asset to the team there and is always incredibly friendly anytime we cross paths.

Great store, great prices, great customer service

I’ve been to stores all over Maryland and Virginia and this has gotta be one of the best, not only were the prices fair but the environment was very welcoming. Big shout out to Bryce who sold me a ps vita! Awesome worker and great to chat with.

Kenny was super awesome. I’ve been looking for a specific game for nostalgia purposes and he had it and hooked me up. Overall super great guy to talk to. Super friendly, helpful, understanding, and more.

The other lady working with him on the other hand either needs to take a day off or maybe watch her tone closer. I was asking Kenny if a PlayStation 4 controller would work with a PS3. It just popped in my head, I was already in the store so I figured I’d ask in case I needed to buy a 3 controller. He asked her to which she said “no? I don’t know? Look it up on Google” talking to me in a rather rude tone. Just really rubbed me the wrong way. It’s one thing to not know, I definitely didn’t expect them to know everything. But I don’t know would have sufficed or at least tell me to look it up with a better tone.

Kenny again stepped in and kept it light and friendly, he looked it up for me and helped clarify. Dude deserves a raise for working with that attitude. Seriously enjoys his job.

My wife and I went to the Frederick store looking for a laptop for her and our sales representative John was extremely helpful and courteous. We ended up buying the higher end Asus model and he helped us throughout the process and if I was the manager there I would be extremely grateful that he worked for me. We live in Silver Spring but we will be going to the Frederick store from now on.
Thank you Best Buy and Thank You John

Geek Squad is the best. We've been a part of this program for years, and it's so worth the money. The men and women whether in the store or in my home, are outstanding. A blessing to my family for sure!

Love this store! We had to buy a new washer and dryer, and Katelyn Jenkins was fabulous! She really knows her inventory and all the features of each model. When our old dishwasher died, we made a point to seek her out to help us. We couldn't ask for better service ❤️

Very neat store with a nice variety of retro and contemporary titles. I first visited when I was searching for a GB Advance for a project and the store didn't disappoint. The prices were very competitive, and the staff is knowledgeable and friendly. I look forward to more visits in the future.

I purchased a $25.00 DVD on December 27th with a gift card. I received a number of moves and games during the holidays, an unfortunately, did not get around to watching this one (Streets of Fire) until February 27th.

I was not sure of the return period, but the long wait is on me.

None of the discs, including the special features disc worked.

When I went to the Guilford Road location at about 5:30pm, I showed the package to the gentleman at the front door and asked where to go about returning or exchanging a defective product. He made a comment about not taking back opened packages, to which I replied, "There's no way to know it doesn't work without opening it and trying to play the movie."

He sent me to the checkout area, where a young lady waited on me. She said the same thing about open packages, and I gave her the same reply. She then said that the movie is not in stock and that the product is out of the return period by thirty days. I asked about exchanging it for a different movie. She initially said no, but then went to the gentleman at the door, then returned, saying there was nothing to be done.

I shop at this store frequently, and have spent a goodly amount of money. Honestly, the staff just seemed indifferent. I can't recommend this location anymore, and don't have the time to drive to another. I also won't waste time with your online store. If I have to buy online, you've lost me to Amazon . . . all over a defective $25.00 DVD.

Katelyn Jenkins is a great employee at Best Buy in Frederick MD in appliances. She is extremely knowledgeable and always goes out of her way to help me. I have also referred friends her way and they had a great experience with Katelyn also.
She has helped me order several full sets if kitchen appliances. Always personally places the orders, and sets up the deliveries. If something is damaged when it arrives Katelyn immediately orders a replacement.
Very thorough and responsible person. Best Buy is lucky to have her.

We had an 11:40 appointment with the Geek Squad. Spoke with "Duck" and we had our issue resolved in less than 15 minutes. Great service, we couldn't be more pleased. Thank you!

I LOVE THIS VIDEO GAME STORE!!! I am 13 and do not have an income of money other than my allowance, but I find the prices reasonable and I can afford. Cartridges galore generally sells used switches games in there game case for $10 dollars under new price. Games stop however most of the time sells them for same price 😲 And also this is a small business so def come here when you get a chance

After having a pleasant, engaging conversation about Star Wars (because that was the type of game I was looking to buy), Jon helped me set up my loyalty account and use the coupon that had been emailed to me earlier in the month. He's a great guy, and the store really has a wonderful selection of games at fantastic prices! 10/10; you've got a new regular!

This has been my worst experience yet with a business.
There is zero accountability.
For Christmas we were gifted a LG washer & dryer.
Upon initial delivery, our washer was damaged and we did not accept this washer.
We waited a week and a half for a new washer delivery.
The install team was a third party, who were supposed to install the washer and dryer. They arrived high and took 4 hours to install a washer & dryer. Three men installed them improperly and damaged both machines.
It took another week and a half for a Greek squad member to arrive to check the machines and installation. He confirmed the damage and bad install.
Best Buy was scheduled to come today as that was the soonest for removal, and we were notified we were 4 stops away. After waiting an hour past our scheduled window, I had to call to Best Buy to tell me our next available pickup is Saturday. When we both work. Again. We have to take off for this.

Three full days have been given to this company for them to not do their job. This is extremely poor management and accountability. I was also told a supervisor would call me, they never called. I’m still trying to get in contact with a supervisor, but if Best Buy thinks the employees that did the install even from a third party best represent who they are at the core, what a shame.

I’m purposely writing this for the actions that Carl took. After a moment of confusion over something involving an open product. Carl was very friendly and understood where I was coming from with my reasoning. He then went above and beyond to help me find a correct product that would work for me and my girlfriend. He then helped and explained about a fridge I was interested in. He helped me set up delivery. Explained all and every option I had. Left Carl happy and feeling great about my purchase. To be honest. If I ever by anything big from now on, I most likely will only do so with Carl as my help. He’s a great manager and deserves to be seen as much more in my opinion.

My fiancé and I came to pick up an online order. Upon entry, the smell of the store was not pleasant. The woman behind the counter (dark hair) was not pleasant either. She did not greet him. He had to ask her to help him even though she was clearly standing at a register, and made eye contact. After he asked for her help, her reply was, “Yeah, wassup”. She asks for the last four of the order number (I thought this was weird because who really knows an order number off top). He provided the order number and she called out a different name. He informed her he ordered it online and she saw that he just ordered it online and nonchalantly said, “You gon have to wait for that” (even though the games were behind the register and there were no other customers in line). I walked away because I could not believe she would speak to a customer as if we walked into her home. We received what we ordered but in-store pick up is an option we will skip to avoid the unpleasant interaction.

The employe Jon was a great dude and should honestly be promoted he was such a friendly person and honestly is the only guy I have seen that goes out of his way to help people when they need it.And he explains .In really good detail how the membership works will come again

The guys who work here are awesome! They're friendly, helpful, welcoming, and they take the time out of their day to chat and share their love of gaming with everyone who walks in. Cartridges Galore makes coming up to Frederick worth it! 6 stars

Supposed to be open at 11am and waited till 11:15am. Doors still locked. No one inside... looking at other reviews, not the first time this has happened. Call ahead and don't make a trip into town for nothing.

I have been shopping at this gamestop location for years. For the first time, I was made to feel like I was not a valued customer. Today was pro day sale and I wanted the star wars battlefront ii delux game and several others. They didn't have it in stock. Now in the past numerous times I have purchased games that needed to be dropped off the store with no issues, but tonight the younger lady told me I would have to pay extra. Never had been made to pay extra because they ran out of stock. Wow I was so shocked I put all my games back and left