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management always easy to work with and very Quick to service the tenants when needed! Nice clean apartments and close to campus cant beat this one! Truly the best option around! Modern feel without breaking the bank too much.
Here comes another warning to NEVER live here. I have never lived in a place that was so improperly maintained. This place can be summed up in two words: oversell, underdeliver.
Pros:
- The management team responds quickly.
- It's close to IUPUI campus
Cons:
- The windows are made out of what seems to be film. You can hear every siren, every person shout, every car that drives by from your room.
- The dust from every AC vent is unbearable. You'll have to wipe down your countertops every other day if you don't want a layer of dust covering everything. It has nothing to do with the HVAC filter, I've already tried that. It's the central system that's dirty.
- The tenants don't pick up after their own pets; a majority of the tenants here are college students, and I am always scared to step on dog poop every single time I walk outside the apartment.
- I swear the cleaning staff shows up QUARTERLY. Four times a year is actually a generous amount on my end. The elevator is always dirty, the area always smells like trash, the staircase smells like dog, just disgusting.
- Homeless people wandering downstairs ALL THE TIME. I had to go to work once at 5 am and there was a homeless guy crawling across the parking lot in my headlights.
- Maintenance is terrible; The first year I moved here our washer was broken and made a weird noise. The guy told us it's normal to sound like that. A year later the machine actually broke down and started leaking. That's when they realized they should replace it. Took a whole month to replace it. Furthermore, they used OUR EQUIPMENT to clean up after themselves!!! They used our wet wipes, our paper towels, and threw trash in our trash can without taking the trash out. Very unprofessional.
- It seems like the management team is only good at the social media aspect/keeping the outward appearance of The Avenue so pretty. Intrinsically, they don't care how well the place is maintained as long as they can hook you into signing the leasing contract you're already done for.
- Sure they have cool events throughout the year, but they were all very underwhelming. They would hype up each event so much, and then when you go and check it out, it's just like a box of a dozen Krispy Kreme donuts.
Pros:
- The management team responds quickly.
- It's close to IUPUI campus
Cons:
- The windows are made out of what seems to be film. You can hear every siren, every person shout, every car that drives by from your room.
- The dust from every AC vent is unbearable. You'll have to wipe down your countertops every other day if you don't want a layer of dust covering everything. It has nothing to do with the HVAC filter, I've already tried that. It's the central system that's dirty.
- The tenants don't pick up after their own pets; a majority of the tenants here are college students, and I am always scared to step on dog poop every single time I walk outside the apartment.
- I swear the cleaning staff shows up QUARTERLY. Four times a year is actually a generous amount on my end. The elevator is always dirty, the area always smells like trash, the staircase smells like dog, just disgusting.
- Homeless people wandering downstairs ALL THE TIME. I had to go to work once at 5 am and there was a homeless guy crawling across the parking lot in my headlights.
- Maintenance is terrible; The first year I moved here our washer was broken and made a weird noise. The guy told us it's normal to sound like that. A year later the machine actually broke down and started leaking. That's when they realized they should replace it. Took a whole month to replace it. Furthermore, they used OUR EQUIPMENT to clean up after themselves!!! They used our wet wipes, our paper towels, and threw trash in our trash can without taking the trash out. Very unprofessional.
- It seems like the management team is only good at the social media aspect/keeping the outward appearance of The Avenue so pretty. Intrinsically, they don't care how well the place is maintained as long as they can hook you into signing the leasing contract you're already done for.
- Sure they have cool events throughout the year, but they were all very underwhelming. They would hype up each event so much, and then when you go and check it out, it's just like a box of a dozen Krispy Kreme donuts.
Where do I even start? This apartment was one of the worst apartments I've ever stayed in. When I first moved into The Avenue, everything seemed perfect, but during my time there I had multiple issues regarding several of the appliances in my apartment. First off, I had a water heater that was rusting and falling apart and had a bunch of issues. In general, the space that it was in was unclean and looked like it had previous water damage. I had a bunch of issues when it came to having small leaks and coming home to water on our floor, not having hot water to take showers, and having other issues regarding our water heater. Another issue that I had during my time was with the timeliness with which the maintenance team would respond to our request. Sometimes they were pretty quick to come and fix certain appliances in our apartment, but then other times we had problems with them taking a super long time. For example, we had a microwave that broke, and someone came in and took a look at it and marked our maintenance request as "done." When I told the office that it was never fixed, they told us they'd be up as soon as possible, and we had to wait 1 month until someone came in and fixed it. Besides having issues with maintenance they overcharged for a place they didn't take care of and they would also charge residents $25 for leaving trash bags in the hallway right next to the trash chute, but they would also let the trash chute back up and wouldn't clean it out, which would often cause fruit flies to breed and to cause the hallway to smell horrible which my apartment was so close to the trash chute that when I opened my door it would constantly stink. Another common issue was that the elevators seemed like they were always broken. Sometimes I didn't have access to my mail room because the lock on the outside was broken, and if I had guests over, they could park in the garage, but only on the first level, and they had to pay, even if they were coming over for a short period so most of them parked at the Taco Bell across the street. I had so many issues during my time at The Avenue and would NOT recommend it to anyone looking to live somewhere near campus.
BEWARE! DO NOT LIVE HERE! I have never written a Google review in my life, but this experience has definitely warranted one. If I could go back in time, I would have chosen The Ralston instead. I have heard much better reviews from friends who have stayed there. Much more affordable and right next to the Yellow JagLine. I will be listing my terrible experiences in bullet point format because we have a lot of ground to cover.
1. At least one of the elevators were always down, sometimes for months at a time.
2. There are always random kids smoking weed in the stairwells of the parking garage and homeless people sleeping in the stairwells, especially during the winter. There is often a police car just sitting on the 1st floor of the parking garage, but it never made a difference.
3. There are multiple hidden monthly fees The Avenue doesn't tell you about that is clearly just them gauging you for more money.
Building Protection Fee: $13.95
Utility Fee: $5
Green Fee: $10
Electric averaged around $70-$90, which is through the roof considering my roommate and I were gone at school and work a majority of the time and we usually left the thermostat at 70 degrees.
4. The maintenance is the worst I have ever seen. This maintenance team is ineffective, inexperienced, and do more harm than good when they do decide to show up. After trying to address a leaky faucet in my bathroom and changing out a broken dishwasher in the kitchen, the same maintenance lady completely FLOODED my apartment. She did her best to clean it up, but my apartment was flooded badly twice because the water wasn't shut off properly when it should have been.
5. I was charged a utilities setup fee upon move in and there was no hot water turned on in the apartment. So after a long day of moving and sweating and an early morning the next morning, I was unable to take a hot shower. I asked to be refunded the fee because my utilities were not set up and The Avenue refused.
6. The dryer that was in the apartment upon move in was TINY and could barely fit a full sized bed comforter in it. When my roommate tried to wash her comforter for the first time, it caught on fire and was burnt (picture below). We alerted management to this problem and they did not replace the dryer for over 2 weeks, so we were unable to do our laundry for a very long time.
7. Management does not take care of the property and my roommate and I had put in over ten work orders about trash being left in the hallways. I have gagged a few times walking down the hallway because of the smell and am embarrassed to have guests over it's so bad. There is also pet feces and urine left in the hallways and stairwells frequently by pet owners. We even found a dead mouse in the elevator one time. The building is disgusting and constantly smells of rotting food because of the trash chutes constantly breaking down. They fill up and get clogged and people leave their trash in the hallways because there is no where else to put it.
8. The fire alarm goes off multiple times by mistake and has woken me up in the middle of the night at least 3 separate times. One time there actually was smoke in the hallway (picture below) but no explanation was given. The hallway lights on one side of the hallway were also off for a few weeks.
9. I have left multiple pictures of the flies that were on the window outside my apartment. There were well over 100 in the hallway that were attracted there because of the unattended trash.
10. Ants were crawling into my apartment from the hallway for the last 2 weeks of my staying there and nothing was done about it.
11. I was charged $45 dollars for 1 broken blind that I never saw or noticed.
12. The front office is filled with a bunch of inexperienced kids that don't know what they're doing. It always felt like I was talking to a college kid at a frat party.
13. The mail room would often not open with the phone app you have to use to open locked doors, so I couldn't check my mailbox for weeks. This also means that if your phone dies, you are locked out of your apartment.
1. At least one of the elevators were always down, sometimes for months at a time.
2. There are always random kids smoking weed in the stairwells of the parking garage and homeless people sleeping in the stairwells, especially during the winter. There is often a police car just sitting on the 1st floor of the parking garage, but it never made a difference.
3. There are multiple hidden monthly fees The Avenue doesn't tell you about that is clearly just them gauging you for more money.
Building Protection Fee: $13.95
Utility Fee: $5
Green Fee: $10
Electric averaged around $70-$90, which is through the roof considering my roommate and I were gone at school and work a majority of the time and we usually left the thermostat at 70 degrees.
4. The maintenance is the worst I have ever seen. This maintenance team is ineffective, inexperienced, and do more harm than good when they do decide to show up. After trying to address a leaky faucet in my bathroom and changing out a broken dishwasher in the kitchen, the same maintenance lady completely FLOODED my apartment. She did her best to clean it up, but my apartment was flooded badly twice because the water wasn't shut off properly when it should have been.
5. I was charged a utilities setup fee upon move in and there was no hot water turned on in the apartment. So after a long day of moving and sweating and an early morning the next morning, I was unable to take a hot shower. I asked to be refunded the fee because my utilities were not set up and The Avenue refused.
6. The dryer that was in the apartment upon move in was TINY and could barely fit a full sized bed comforter in it. When my roommate tried to wash her comforter for the first time, it caught on fire and was burnt (picture below). We alerted management to this problem and they did not replace the dryer for over 2 weeks, so we were unable to do our laundry for a very long time.
7. Management does not take care of the property and my roommate and I had put in over ten work orders about trash being left in the hallways. I have gagged a few times walking down the hallway because of the smell and am embarrassed to have guests over it's so bad. There is also pet feces and urine left in the hallways and stairwells frequently by pet owners. We even found a dead mouse in the elevator one time. The building is disgusting and constantly smells of rotting food because of the trash chutes constantly breaking down. They fill up and get clogged and people leave their trash in the hallways because there is no where else to put it.
8. The fire alarm goes off multiple times by mistake and has woken me up in the middle of the night at least 3 separate times. One time there actually was smoke in the hallway (picture below) but no explanation was given. The hallway lights on one side of the hallway were also off for a few weeks.
9. I have left multiple pictures of the flies that were on the window outside my apartment. There were well over 100 in the hallway that were attracted there because of the unattended trash.
10. Ants were crawling into my apartment from the hallway for the last 2 weeks of my staying there and nothing was done about it.
11. I was charged $45 dollars for 1 broken blind that I never saw or noticed.
12. The front office is filled with a bunch of inexperienced kids that don't know what they're doing. It always felt like I was talking to a college kid at a frat party.
13. The mail room would often not open with the phone app you have to use to open locked doors, so I couldn't check my mailbox for weeks. This also means that if your phone dies, you are locked out of your apartment.
This is easily the worst housing establishment in downtown Indianapolis. Apartments are constantly infested with roaches, flies etc due to lack of maintenance with trash chutes and general upkeep of corridors and management refuse to help. Do not waste your money staying here. My apartment flooded with septic water and I had to argue with staff to have someone come look at it as they assured me that the flood had been contained before my room had flooded which was clearly not the case as the water leaked from my bedroom to the kitchen and living area. It then took 4 weeks for the situation to be dealt with as maintenance left a large fan to dry out the septic water which they considered an appropriate repair. This flood then caused all electrical sockets in the kitchen area to stop working. I addressed this issue with staff and was told that there was a back log in maintenance and the repair could not be sorted. When I explained I was unable to prepare meals I was told to use the supplies available for residents in the media room rather than having the situation dealt with directly. There is absolutely no chance of getting a nights sleep during term time if you are unlucky enough to be placed anywhere near college students that think it's acceptable to party every night. This was reported almost every night to both management and the 'onsite courtesy officer' who never once answered the phone, and of course nothing was done. It is also important to note that the easiest way to avoid this issue is to live in an apartment on the top floor, but of course if you request to move apartment there is a huge fee, as well as extra monthly fees for being on the top floor.
I moved out of the Avenue a year ago and forgot to review my experiences. I enjoyed the location of the apartment in relation to campus and food; however, the price for a two bedroom apartment was quite expensive compared to other apartments in similar location with similar sizes. The reason for my low star rating was due to our apartment being one of many to have cockroaches during the time of my stay. We saw the pest truck there frequently since we moved in then understood why it was there so often. The maintenance team was helpful with trying to set up traps but when management decided it was time for the apartment to be fumed we had less than one weeks notice and needed to be in the apartment that day for finals. We were told if we could not do that day we would be deemed uncooperative and would be charged $150 even though I called within a half hour of being notified of this appointment. We had a difficult time with management during this process and were sad by the inflexibility in light of finals week and our pets even though we notified the apartment when we first saw these bugs. Overall we did not enjoy our period at the Avenue and felt better taken care of at a complex with consistent management.
My Bestfriend lives here and they rip off college students ! My Bestfriend pulled a muscle and can’t walk up the stairs but guess what ? The elevators are down! So he’s been at my place for a week and they don’t even care horrible place I can’t wait until he is out of there!
I love the Ave! The managers Amanda and Alejandro are fantastic. They truly care for their residents and are always working on improving the apartments. They recently repainted the hallways,gym, and always looking to improve. 10/10 recommend!