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The jewelry department treated them very poorly and did not respect the customer. The return rules were not given well, and when you went to them to return a piece with the receipt, it was handled in a bad way and there was no understanding of the situation even though all the pieces, the receipt and the tag but one of the tag fell behind the box.
I was trying on a winter coat and in the pocket found a heroin needle and a bunch of rubber bands. I immediately took the jacket off and dropped the needle and called a cashier over. The cashier threw the needle away and gave me hand sanitizer. The entire situation was incredibly jarring and very unsafe. Please don’t shop here.
It could be better. A lot of empty space. The one in wrentham outlets are much better.
Racist clerks. It's very unpleasant. I will not go to Saks never again, not just this store. You should know that there are clothing stores all around.
I recommend NorstromRack in Boston. There are many things and they are very kind.
I recommend NorstromRack in Boston. There are many things and they are very kind.
RUDE staff. Cashier was too busy explaining how they do not accept Mastercard to take off the security tag!
I didn’t notice until I got home luckily I took my receipt. I live far away and I’m in a wheelchair customer service and store manager offered no help. I explained it would be better for me to ship them back but no.
Will never shop at any Saks again!
I didn’t notice until I got home luckily I took my receipt. I live far away and I’m in a wheelchair customer service and store manager offered no help. I explained it would be better for me to ship them back but no.
Will never shop at any Saks again!
Great prices and the dress I saw by Theory couldn't find 1 size up, it was stylish and a nice black leather dress very soft and button down mini dress only in small. I needed a pair of shoes none to my liking for my graduation 🎓 from college next month. My friend though found some men olive stylish suede short boots in men's department I gladly would have worn something like that with my olive slacks. But nice day. Did see some lady high tops but student on student salary so I got to get my needs and not my wants. Nice high top white leather sneakers and red writing 9.5 ladies would been delightful for me. But go check out the place again I'm a student have to be thrifty. Definitely check ✔ out the place.
😳The worst experience Saks OFF 5TH at Assembly Row at Assembly Square super rude employee. Discussing treatment not acceptable. Embarrassing to describe details.
Disrespectful. Not acceptable.
I never needed to complain like this.. first time and hope last in my lifetime. Saks OFF 5TH
Disrespectful. Not acceptable.
I never needed to complain like this.. first time and hope last in my lifetime. Saks OFF 5TH
Great low prices on high brand merchandise. I walked out with a 40 dollar shirt for only 24 dollars. It's funny because it has all of the stores' clothing at assembly row for half the price. I would say stop by here first when shopping at assembly, it's honestly a steal. I was skeptic as to how I can see the same shirt from the Kenneth Cole store but for half the price. People are simply misinformed and others bank on that. Well hee ya go! Now people know.
(They still hold ridiculously priced stuff here still though like 100 dollar sweatpants that I get from TJ Maxx and Marshalls for 14 dollars) shop smart not lazy.
The downside the fact that you will have to do some heavy searching for everything. The store isn't properly sorted for you to find everything easy and at times they are understaffed. If you can even tell who's staff half the time. You may find something you want but it doesn't fit you. Then you end up having to scour the store looking for your size because they aren't in the same place.
(They still hold ridiculously priced stuff here still though like 100 dollar sweatpants that I get from TJ Maxx and Marshalls for 14 dollars) shop smart not lazy.
The downside the fact that you will have to do some heavy searching for everything. The store isn't properly sorted for you to find everything easy and at times they are understaffed. If you can even tell who's staff half the time. You may find something you want but it doesn't fit you. Then you end up having to scour the store looking for your size because they aren't in the same place.