Top Watch stores in Fairfax, United States

Placed an order online came to pick it up at the store but no one is here. The store seems to be closed. It states online that the store opens up at 10:00am it’s now 11:22am and the gate is still down and the store is still closed. Very inconsiderate and unprofessional. Oh they also have a sign on the gate that says back in 15 mins. It’s been longer then that. DO BETTER ZUMIEZ!

Awesome selection and customer service. Was looking for some new shoes for my kid to wear this summer and immediately found 3 pairs that fit. To make it even better 2 of the pairs ended up being on sale. Will definitely be back for when he outgrows these.

I prefer to shop for everything I can online. I’m definitely spoiled by the ease and convenience of finding the best deals on the internet and having things shipped right to my door. I’m not a “mall person” at all. However, my son needed a skateboard helmet, and we needed to ensure the fit was right. I went into Zumier, and was pleasantly surprised by immediate, friendly, and helpful customer support. The team member, Ant, also could answer all the questions I had and helped us try things on for size. He definitely deserves a shout out for optimal customer service. The young man at the checkout was even very pleasant!
I had an excellent experience!

Heaven and Scotty were such nice people. Really helped us pick a board for niece and were just smiles and awesomeness the entire time my family was in the store. Amazing customer service! Thank you Heaven and Scotty!!!

The workers helped me pick out a board and gave me good recommendations that matched up with what my friends had told me. The board works great and there was a deal for pads and helmets that saved me almost $100. Great staff and selection.

Múltiple times i pulled items off the racks that were not labeled correctly. I then went to check out and the pants that i wanted, again, weren’t the price that they had been marked down to. I asked the sales person to honor the price that was on the pants and they had to call someone to ask for permission. And in the end, they offered two shirts, which is not what i wanted. I have worked in retail for years and have always had to honor these types of situations. Unfortunately, I did not go through with the purchase.I also asked for the GMs card and they couldn’t provide that either.

First off, amazing customer service! I went to the mall looking for jeans. Spent some time searching until I hit Zumiez. The employee working was so kind and willing to help. I ended up walking out with 4 pairs of pants that were buy one, get one half off and a pair of vans. I’m highly satisfied and will definitely be coming back with my family and friends!

Once again Olivia and her staff have far exceeded my expectations for customer service.
My wife and I went into the store at Fair Oaks Mall last week to buy my son a birthday gift, of course we received amazing service while at the store. I then saw a pair of shoes I wanted to purchase for my son, but they did not have his size in store. Olivia then helped me to order them online. The next day I received an email stating that the shoe was unavailable in his size. I then called the store, and Olivia searched the company site and was able to locate a pair in California, and is having them shipped to the store.

Amazing Customer Service.

Thank you Olivia and your team,

Kenneth Barnes (very satisfied customer) :)