Top Nurse practitioners in Oxford, United Kingdom

I can't even get a blood test booked... phone nevers answers. I have been trying all day to reach out to someone. This is a joke. I've had enough of this

Called for an emergency appointment as I have lump under my chin and my face is swollen can’t eat or drink anything or sleep was on hold for 25 minutes and the guy called John answered the call and said that I should see the dentist 1st while I was explaining the problem he said call the dentist and hang up the phone

Irresponsible behaviour of the reception.
Misplaced my form filled 4 weeks ago and texted me to visit again and fill
Booked for appointment and had to actually visit them to say please send a message or letter to confirm appointment so that I have a proof of date and time.
No management of queue for appointment. People after me were called before.
I wonder who are giving them good reviews
Will keep suffering as no other option.

Latest visit was for the flu jab, on a Saturday morning (no queues), and it could not have been simpler or more friendly and stress free: details confirmed immediately on entering, barely had taken off my coat when ushered along to one of the many consulting rooms, quick confirmation about allergies then the shot (all done in the doorway) and I was off home. I probably wasn't on the premises for more than a few minutes. There was plenty of room to distance from other patients, with screens and masks keeping you protected during any close contact (I was also masked). I have no hesitation in returning here for any future health issues, fully confident in the capabilities of the staff.

I have been a patient of Bartlemas Surgery for about 5 years. I am quite happy to say that they are good at what they do and their reception staff has improved a lot and they are trying hard to be of good assistance to you. John, the receptionist, has always been nice to me and of good help - I believe he has been working there for quite a while and he is always helpful. Today, I have been speaking to a nurse whose name is Jacki Wain and she has been amazing in terms of advising and helping and getting back to me through text messages. Thank you Bartlemas I know you are trying your very best.

Normally I am very happy with this surgery. All the doctors and nurses are friendly and very efficient. Cannot fault the medical treatment I have received. However recently after receiving a text to remind me to book an appointment for my flu jab getting an appointment was a nightmare. I was requested to call during the morning which I did 3 times - every time the line went dead after 11 minutes. So I tried in the afternoon and on my second attempt got through and made the appointment. Had my jab now and the arrangements were great. Like a well run military operation. Although it was extremely busy the nurse still had time to pass pleasantries as well as checking all necessary details. Well done to the team working on 26th September.

The staff are always pleasant and friendly, always willing to help and go the extra mile. the reception team are brilliant and remain often in difficult circumstances. I have been a patient with the practice for many years and can't fault them. well done guys! x

Great doctors - very friendly, knowledgeable and helpful but the experience of booking a (non-urgent) appointment is horrible. Appointments just get released in batches each day and you can just book 2 weeks ahead. So most of the time the answer of the receptionist is that there are currently no appointments available in the next two weeks. so you have to keep calling when new appointments are released. Very, very frustrating - for patients and also the staff.