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I just received a collection call! What? For what? Sterling Urgent Care? From July 2024... so, I called down to Sterling billing dept to see why I even I had a bill. I spoke to some guy, I explained that I never saw a provider when I went in back in July. I had my vitals taken, was asked why I was being seen, then had to leave due to (personal) resons before i saw a provider. So, the appt should have been canceled. I should not have been charged. The billing guy got snippy & told me that I owe the money. I told him that I didn't see anyone. He refused to answer my questions & he hung up on me when I asked to speak to someone else. So, I called the actual facility I went to, and that lady is calling the billing dept to see what she can figure out for me. I'm incredibly frustrated. That man should be ashamed of himself

As a service-disabled Vet, I was told by the VA to come here as it showed on their end that Sterling Urgent Care took VA insurance. When I arrived at the facility, I told them that the VA sent me here and the lady said that they took VA insurance. I was there for close to 3 hours for issues with my neck which are a result of my injuries while in the service of our nation. A few weeks later I get a bill from Sterling for $531 and some change. I was very confused by this bill as I am covered 100% by insurance through the VA. I called and spoke to someone who works in the Sterling billing department. They were rude beyond measure. I don't remember the gentleman's name, but he was short with me throughout the call. I explained to him my situation and he would not help me in anyway. I reached out the VA several times for answers on this and in their system, it shows that Sterling accepts VA insurance, but Sterling claims they do not. So, I am now getting sent to collections for a bill I should not have to pay. I guess this is Sterling's way of saying "Thank you for your service."

I love the doctor who saw me, she is the most amazing person- kind and gentle and compassionate. Not to mention she took my IUD out in seconds with absolutely no pain. She has magical hands and a beautiful soul.

They are great here. Not only was every single encounter with everyone here friendly but they were helpful and patient. The Doctor, took time to listen to me, she didnt rush me through like most urgent cares. She provided caring and professional care. We used to go to St Als urgent care, where they provide the exact opposite experience, horrible customer service. Highly recommend Sterling Urgent Care!!

I went in with a dog bite that needed to be stitched up. It was around 8:15pm. I paid my co-pay, only to be told by the physician that I needed to go to the ER because “a plastic surgeon needed to be the one to do it”, as the guy looked at his watch. The ER doctor told me that they could have easily stitched it up just like they would. I told the ER doctor where I went and he rolled his eyes. He said they’ve had several cases where the physician at this Urgent Care refuses treatment because it’s near closing time. Either way, the doctor didn’t do anything for me and they refuse to refund me the copay. Absolute scam. I work in employee health benefits and I can tell you that I will preach till I’m blue in the face to NOT visit this urgent care. I will be writing to the Idaho Medical Board about this.

This urgent care is not close to me and there are several that I live within 5 minutes of, I always go here though because the staff is quick and friendly. From a tetanus shot, brass burn, scratched cornea, ear infection, they’ve always helped me out. Highly recommend.

I wasn't charged at time of service (I was in too much pain to question it) and later was billed a $40 copay instead of $25, which is the rate for urgent care with my insurance.

The doctor I saw said it would take two weeks for me to have a CT scan (which is what I needed to find out what was wrong) and that I should see my GP if I wanted it faster. Thus, the visit was entirely pointless.

I spent months speaking with their billing department, trying to get this resolved (including a phone call with my insurance where they told me Sterling billed incorrectly), but they refused to change the bill. As I continued to try to get this figured out, they threatened to send me to collections over $15 (I paid them the $25 previously). (Edit, a week later: They actually did send me to collections, despite me immediately paying by phone when I received their threat. Wow, the pettiness gets even better.)

Classy, Sterling. Classy.

Edit after response from Sterling: I went to Sterling in January and was charged a $25 copay. This was asked of me upfront. In May, I was not charged upfront, clearly due to company greed of changing everyone at their urgent care to specialists. If that's how they want to do business, then so be it. But I'll go anywhere else but Sterling for urgent care in the future.

I am from out of town and I needed an x-ray, so I went to Sterling urgent care. The place is really nice. All the staff, including the receptionist, the nurse, and the med person were very friendly, courteous and professional. I am from out of town and I need some assistance so I went there. I was lucky that it was in network for my healthcare provider. I was also lucky and then I went on a Wednesday afternoon and there was no one waiting. After I filled out the information on the tablet, I was seen right away. It was a great experience. The interior is as fresh and new as one could ever expect.

Carrie is THE BEST!!! I hadn't been in for a while, but had several units Botox on my account. Decided it was time to quit hating the wrinkles around my mouth and do something about them.
The AWESOME thing about Allante is you never lose the stuff you pay for...those units of Botox sat there waiting for me since 2016 (what the heck was I waiting for?)
Carrie was great about assessing my needs and helped me develop a game plan. I wanted lips, she kept me realistic but totally gave me kick butt lips and minimized my former smoker wrinkles.
I went in wanting to do something about my thighs and hips (I'm thin but we all have something we just don't like) Carrie is a Godsend! She took me from crisis mode to it's no-big-thing and the treatment to fix the issues are in reach!
Plus, if you join the Slush Fund you put money away for your treatments AND GET A DISCOUNT!!!
Thank you Carrie! I know the full effects still are days away, but I already look younger and my lips are FABULOUS! Back soon to start on the Plan...

The team at Allante is truly the very best in the industry. Knowledgeable, friendly, helpful, and they do incredible work. I’ve used them for many treatments over the last 3 years and have been very pleased with the results. Carrie has mastered the art of anti-aging treatments and is able to provide the most natural-looking beauty enhancements. I truly can’t say enough great things about Allante.

Run!!! They completely damaged my skin. I paid thousands to get Morpheus 8 done and they fried my skin. It's been 6 months. I am now under a dermatologists care with no promise that my skin will ever be normal again. I am incurring medical bills to try to repair the damage. Carrie, the owner has ignored my requests for help. She said it will go away in a year, maybe....I was also informed by another customer that Carrie, the owner has no medical license. It's a scam. Overly nice, walking around in scrubs. Completely manipulative. Taking advantage of trusting, good people..

I am absolutely blown away with this entire team! I ended up at Allante by default, and can’t tell you how glad I am! A gift card was given to me, I am the first to say I was extremely skeptical. I decided to give it a shot and have my lip filler done. I have only went to one place other than Allante for a few years now. Carrie was beyond knowledgeable, and I have never been more pleased with my lip filler outcome. She answered all of my questions, and informed me of why my filler was not holding in my top lip which has been a concern of mine, since I started having my lips done. Ultimately resulting in spending a lot of money. I will from this point forward be using Carrie for any treatments. I cannot begin to express how impressed I was from start to finish. I have a little to no bruising, which has never been the case. Kim, the desk manager is also incredible! From my initial phone call, she knew my hesitance and put me at ease through the entire process. Experiencing the family orientation Of this business first hand was incredible in itself. While I was having my treatment multiple staff members stopped in to say their goodbyes prior to the new year! This entire team absolutely rocks, and I would highly recommend them to anybody wanting services or treatments. Allante will now be my new spot!! I am extremely excited for what’s to come with the array of services offered!!

I came and got Botox from Carrie because my mom referred me and I cannot speak enough about how Carrie is so talented and knows exactly what she is doing. I feel beyond beautiful and she is a beautiful person inside and out. I come from California where I used to get mine done in LA and she blows all of them out of the water. This is the best priced around as well.

THIS IS BY FAR THE BEST PLACE IN BOISE TO GET ANY SERVICE DONE. As a first time customer for both this location and a lip filler service... I was extremely impressed. I felt SUPER comfortable and at ease. My lip filler was PAINLESS, FAST AND STUNNING. I was nervous considering my friends in the past experienced pain, soreness & intense swelling/bruising (at other establishments), so naturally I expected the same experience. Oh boy was I wrong, IT WAS AMAZING. The absolute best appointment I could have ever experienced. Again it was painless & so much fun. I highly suggest this business, it’s affordable with more gat great quality services. Thanks to Carrie, the owner!

Hands down, the best Med Spa in the Treasure Valley. I have been coming here for almost two years now. Carrie is simply amazing – highly skilled! And trust me, she knows how to run a business – her entire staff is knowledgeable, pleasant, and professional.

This place really is an INVESTMENT in your skin, and entirely worth it.

Huge shout-out to the office manager, Kim. She just may be the most wonderful person in the entire world to be around :) Her energy is fun and infectious and she is purely genuine. I absolutely LOVE HER! Not to mention, she is 100% the best representation of the magic that Allante can offer - her skin is always glowing and she looks fabulous! OK, I digress... ;)

I've had bells palsy for 20 years due to a severed nerve. I went to Allante and get 20-25 units of botox each time. It really helped to even things up! It has been great for my self confidence. Carrie, the owner, is kind, knowledgeable, skilled and caring.