Top Game stores in Frederick, United States

They're always very helpful.

Excellent store!!! Well stocked. The staff is very courteous and the customer needs oriented!

Me and my friend came to store gave us look asking look at anime figure after left what wanted get

Kenny was super awesome. I’ve been looking for a specific game for nostalgia purposes and he had it and hooked me up. Overall super great guy to talk to. Super friendly, helpful, understanding, and more.

The other lady working with him on the other hand either needs to take a day off or maybe watch her tone closer. I was asking Kenny if a PlayStation 4 controller would work with a PS3. It just popped in my head, I was already in the store so I figured I’d ask in case I needed to buy a 3 controller. He asked her to which she said “no? I don’t know? Look it up on Google” talking to me in a rather rude tone. Just really rubbed me the wrong way. It’s one thing to not know, I definitely didn’t expect them to know everything. But I don’t know would have sufficed or at least tell me to look it up with a better tone.

Kenny again stepped in and kept it light and friendly, he looked it up for me and helped clarify. Dude deserves a raise for working with that attitude. Seriously enjoys his job.

My fiancé and I came to pick up an online order. Upon entry, the smell of the store was not pleasant. The woman behind the counter (dark hair) was not pleasant either. She did not greet him. He had to ask her to help him even though she was clearly standing at a register, and made eye contact. After he asked for her help, her reply was, “Yeah, wassup”. She asks for the last four of the order number (I thought this was weird because who really knows an order number off top). He provided the order number and she called out a different name. He informed her he ordered it online and she saw that he just ordered it online and nonchalantly said, “You gon have to wait for that” (even though the games were behind the register and there were no other customers in line). I walked away because I could not believe she would speak to a customer as if we walked into her home. We received what we ordered but in-store pick up is an option we will skip to avoid the unpleasant interaction.

The employe Jon was a great dude and should honestly be promoted he was such a friendly person and honestly is the only guy I have seen that goes out of his way to help people when they need it.And he explains .In really good detail how the membership works will come again

Supposed to be open at 11am and waited till 11:15am. Doors still locked. No one inside... looking at other reviews, not the first time this has happened. Call ahead and don't make a trip into town for nothing.

I have been shopping at this gamestop location for years. For the first time, I was made to feel like I was not a valued customer. Today was pro day sale and I wanted the star wars battlefront ii delux game and several others. They didn't have it in stock. Now in the past numerous times I have purchased games that needed to be dropped off the store with no issues, but tonight the younger lady told me I would have to pay extra. Never had been made to pay extra because they ran out of stock. Wow I was so shocked I put all my games back and left