Top Local medical servicess in Auckland, New Zealand

Getting someone to answer the phone when it rings would be nice. Everything else is great.

Service is great have been with them since they opened and has always been a breeze, doctors are understanding and lovely and same thing goes for the nurses. How’s everything I will say that getting an appointment for the same day or even the next has been really disappointing. It’s been really inconvenient that I haven’t seen a doctor for almost 2 years now and just get repeat subscriptions via the app cause that’s all I can do. I do hope this is sorted out quickly as to be more convenient to book via the app as well.

This place has absolutely atrocious customer service. The doctors and nurses are fine but the customer service to book in appointments and even calling is so bad. The receptionist is the WORST most of the time the phone doesn't get picked up they closed at 5:30pm but from 4pm the "sorry we are closed message is on" the receptionist 3 times i have been now has tried to charge me the wrong amount most of time she doesnt even know what she is doing and is slow

Have been using south point for years would not go to another GP

I’m not sure what staff are still onsite but the old team of Daniel Dr Hina and Dr shepherd are extremely kind and knowledgeable they do care about you

Hopefully the current staff are living up to the values as I’m sure they are.

My son is a patient at Southpoint Family Doctors and I wish I had enrolled him sooner. I am always able to get him an appointment the day before and sometimes even on the same day Not having to wait a week for an appointment like some GPs is great. The reception staff will always do their best to make it work and find us an appointment as soon as possible. Overall the staff are amazing, so friendly and accommodating, they even have bubbles available for children that are uneasy at the doctors which my son really loves. If you are looking for a new GP to enrol, Southpoint Family Doctors is honestly the best!

Lovely team including all the doctors, nurses and receptionists! I agree with some of the comments below - their service may not be as “amazing” as used to be in terms of accomodating an appointment request etc but I’m afraid it’s happening everywhere in Auckland now. But despite that, overall the team is always lovely and caring. My daughter and I are so thankful. I moved to East Auckland last year and have no plans moving my GP! Thank you team!

At first, this practice was very good. Was very easy to get in touch with them. Was super easy to make appointments as they had their booking system on their app. Understand this was removed during the pandemic, however even when we were in the green light or up until now, it's been very hard to get in touch with anyone at this practice. They do not pick up calls and they no longer answer emails. They've really dropped the ball now.
Might be looking into a new GP soon.

The staff are absolutely amazing, from the receptionist, nurses and doctors!! They are very friendly, the very best family doctors that i have been to. All i can say is WOW, was really blown away with the service that they have provided. The doctors won’t rush you when it comes on assessing you, they will go thoroughly and make sure all your needs have been met. Just wow. Highly recommend this clinic.