Top Tropical fish stores in Austin, United States

Terrible customer service. Did not feel respected as a long time customer. The receptionist at grooming was rude and not clear and upfront with add on charges. Self wash station was not set up properly and the water was cold. Not coming back to this store. Poorly managed and not the same as before.

Louisiana T. was very gentle with my Great Pyrenees, Herc! He can be nervous and stubborn when it comes to nail trims but she got the job done and I could tell he didn't feel too scared with her. Thank you Louisiana!

I had a very bad experience with them. After being with Petco since 15 (!) years. They just canceled my dog’s appointment 1.5 hours prior to.

When I called and talked to them, they said: “Amanda is no longer with us. He’s aggressive.” I asked why nobody else could try it and they said: “Safety of the groomers is priority.” I totally agree with safety being important. I have to mention: Hansi is a labradoodle and has been with other groomers within the company, too. I admit: he’s not the easiest dog to groom, but he is not aggressive. When I talked to the supervisor, she was laughing and treated me like I wasn’t understanding. I explained to her that Hansi had been seen by different groomers within the company, but she kept saying he’s aggressive. I told her: “But Amanda would see him? Seems like a groomer problem, not a Hansi problem.”

Even after telling her that we have been with them 15 years, she said nobody else will give it a try and flagged the account.

PS: Hansi’s appointment was actually scheduled with Brooke and not Amanda, fwiw.

I'd heard nothing but GREAT things about Petco and their grooming. We live in Kyle, TX and the store here is over two weeks out so we took our 1 y/o Sheepadoodle to this location for the first time. His hair was bout 1.5" long and we did ask to have him shaved short.

The appointment was for 12:15PM and I called at 11:00AM and asked if I could please drop him off at 12:30PM since I was stuck in a meeting. The girl who I spoke with told me she was the one cutting his hair and if I wasn't there by 12:15PM she would need me to cancel or reschedule because she wouldn't have enough time to finish him. I said that was ok then and I'd be there on time.

We were quoted $87.00 for the bath and haircut.

I arrived at 12:10PM and was told that the girl cutting our dogs hair was busy and would be out in a few minutes. 12:30PM she came out and said she was ready. She felt him and said he had matting under his ears, so we had to have the Holiday Package because it covered any matting. She stated the new quote would be $115 plus tax. I thanked her and gave her $20.00 cash as an advance tip.

Four hours later we were told that he was ready, so we went to get him, but the bill was $158.00. We asked why and they said the quote from earlier was wrong.

After we paid, they then said "Oh! We are very sorry but we forgot to charge you the $30.00 for the matting under his ears." Granted, we complained but nothing much could be done.

In the end we paid a total of $208.00 for the services.

To add insult to injury the lady said that our dog was great, but wasn't used to clippers on his feet so she recommended we bring him back for 'touch up's" every three weeks for the next four months. YEAH RIGHT!

Needless to say, not at all the experience we had expected.

Groomer manager helped me in the AM. Told her and her groomer not to cut my dogs ear hair off. Made direct eye contact. They acknowledged what I said. Well they did, gave me some lame excuse that her ear hair was matted.

I drove 45 minutes to get here, and it was well-worth it. I went to check it out and found me a pet shop. The lady that was in charge of the birds was very knowledgeable and allowed us to just look around. No pressure to buy anything, but always readily available in answer my questions and the other questions of other customers. I ended up buying another budgie and she even told me the sex of the bird. The young man at the register made recommendations for her diet. Then we started a conversation about aquariums and fish. I have not been this impressed with a pet store in 20 years. I am sold. Coming back next week for budgie supplies.

Visited Petco last Monday to grab some supplies for my furry friend, and the experience was top-notch. The store was well-organized, making finding precisely what I needed easy. The knowledgeable staff provided excellent recommendations for my dog's specific needs. It's reassuring to have a store nearby that caters so well to our pets. Will definitely be returning for future purchases!

The old lady here is so rude, not sure her name, but appears to be a manager. She is mean, and acts like she is above all, and she is doing me a favor although I’m a customer who pays. The attitude is unbelievable. Some other employees are pretty nice though.

I only go to this location (great hills trail) I like the quality of the groom and the transparency of the groomers. They are all very kind and have the best customer service. They always have availability too! Everyone at this location is super friendly and helpful and I like coming to this store, I literally pass 2 other locations on the way. Highly recommend

I bought some fish from them 3 years ago and it's time to get some new ones. My original fish are still going strong. Couldn't remember the store name so I had to Google store with tortoise and walla found it. Excited to revisit it.

Fell in love with the tortoise. She was friendly and able to roam around the store. Staff was EXTREMELY friendly and knowledgeable. I highly recommend especially if you have questions about your pet. Nice variety of pet supplies and pets.

We bring our dogs to be groomed and pick up all our other doggie items here regularly. Amanda in the grooming area treats our pups like family and they love her bunches. Stephanie always helps check us out and is one of the friendliest team members I’ve ever met. Everyone there is really nice and they make a big corporate store feel like a small home town shop.

My wife and I have been waiting for the right time, and researching all there is to know about getting our first bird for a couple years now. About a year ago we would come in to Gallery of pets regularly to visit the birds and get acquainted with actually being around them. Fast forward to this month, we began visiting the birds again now that were mentally and financially ready to bring a bird into our lives. Not only did the staff (Tanya) find the perfect little dusky conure for us, they never seemed frustrated by me continuously coming in and not spending money. We owe a big thanks to the kindness and hospitality the staff shows both the customers and the birds they care for. My wife and I know were getting a bird that's received great care and love from the moment it arrived at Gallery of Pets.

Would be a 5 star review if it wasn't for how they keep their bettas. I used to breed bettas and I think they aren't usually well taken care of by many shops which is extremely unfortunate since they have wonderful personalities. The staff are kind and they seem to really do a food job socializing the pets there. Also their tortoise is AWESOME! She is the star of the store in my opinion. If I purchased a bird or rodent it would definitely be from them.

We stopped into gallery of pets just looking for a new place to get things for our dog. We were surprised by how awesome this store really is. They have rabbits, reptiles, birds, and my person favorite - Alice. (See pictures) she's a beautiful girl who roams around the store while you shop. Can't wait to see her again soon! ❤️

I can’t say in words how wonderful this place is! First of all the store is like a free visit to a zoo! My girls absolutely love coming here to see so many animal and fish varieties. The staff are some of the most caring people I’ve ever had the pleasure of meeting at a local animal business. I recently purchased a Blue-faced Love bird and the ladies that helped me were amazing! Very educated and can I say that they genuinely love the animals they sell! When does that ever happen? Tonya was just a delight and helped us get the right companion and fit for our family. We loved this place so much we came back for a second love bird and was talked out of buying the second because Tonya was worried we would lose our bird’s personal love and affection. Who tries to talk you out of making a profit like that? Some who genuinely cares for you and your pet. She was so helpful and guided us through our new journey with our little man, Yoshi! She couldn’t talk me out of getting our family another companion though! They hand feed and help foster these chicks into people friendly and cage ready birds! Just wonderful and I love supporting our local business! Thanks guys!