Top Walk-in clinics in Boise, United States

I just received a collection call! What? For what? Sterling Urgent Care? From July 2024... so, I called down to Sterling billing dept to see why I even I had a bill. I spoke to some guy, I explained that I never saw a provider when I went in back in July. I had my vitals taken, was asked why I was being seen, then had to leave due to (personal) resons before i saw a provider. So, the appt should have been canceled. I should not have been charged. The billing guy got snippy & told me that I owe the money. I told him that I didn't see anyone. He refused to answer my questions & he hung up on me when I asked to speak to someone else. So, I called the actual facility I went to, and that lady is calling the billing dept to see what she can figure out for me. I'm incredibly frustrated. That man should be ashamed of himself

As a service-disabled Vet, I was told by the VA to come here as it showed on their end that Sterling Urgent Care took VA insurance. When I arrived at the facility, I told them that the VA sent me here and the lady said that they took VA insurance. I was there for close to 3 hours for issues with my neck which are a result of my injuries while in the service of our nation. A few weeks later I get a bill from Sterling for $531 and some change. I was very confused by this bill as I am covered 100% by insurance through the VA. I called and spoke to someone who works in the Sterling billing department. They were rude beyond measure. I don't remember the gentleman's name, but he was short with me throughout the call. I explained to him my situation and he would not help me in anyway. I reached out the VA several times for answers on this and in their system, it shows that Sterling accepts VA insurance, but Sterling claims they do not. So, I am now getting sent to collections for a bill I should not have to pay. I guess this is Sterling's way of saying "Thank you for your service."

I love the doctor who saw me, she is the most amazing person- kind and gentle and compassionate. Not to mention she took my IUD out in seconds with absolutely no pain. She has magical hands and a beautiful soul.

They are great here. Not only was every single encounter with everyone here friendly but they were helpful and patient. The Doctor, took time to listen to me, she didnt rush me through like most urgent cares. She provided caring and professional care. We used to go to St Als urgent care, where they provide the exact opposite experience, horrible customer service. Highly recommend Sterling Urgent Care!!

I went in with a dog bite that needed to be stitched up. It was around 8:15pm. I paid my co-pay, only to be told by the physician that I needed to go to the ER because “a plastic surgeon needed to be the one to do it”, as the guy looked at his watch. The ER doctor told me that they could have easily stitched it up just like they would. I told the ER doctor where I went and he rolled his eyes. He said they’ve had several cases where the physician at this Urgent Care refuses treatment because it’s near closing time. Either way, the doctor didn’t do anything for me and they refuse to refund me the copay. Absolute scam. I work in employee health benefits and I can tell you that I will preach till I’m blue in the face to NOT visit this urgent care. I will be writing to the Idaho Medical Board about this.

This urgent care is not close to me and there are several that I live within 5 minutes of, I always go here though because the staff is quick and friendly. From a tetanus shot, brass burn, scratched cornea, ear infection, they’ve always helped me out. Highly recommend.

I wasn't charged at time of service (I was in too much pain to question it) and later was billed a $40 copay instead of $25, which is the rate for urgent care with my insurance.

The doctor I saw said it would take two weeks for me to have a CT scan (which is what I needed to find out what was wrong) and that I should see my GP if I wanted it faster. Thus, the visit was entirely pointless.

I spent months speaking with their billing department, trying to get this resolved (including a phone call with my insurance where they told me Sterling billed incorrectly), but they refused to change the bill. As I continued to try to get this figured out, they threatened to send me to collections over $15 (I paid them the $25 previously). (Edit, a week later: They actually did send me to collections, despite me immediately paying by phone when I received their threat. Wow, the pettiness gets even better.)

Classy, Sterling. Classy.

Edit after response from Sterling: I went to Sterling in January and was charged a $25 copay. This was asked of me upfront. In May, I was not charged upfront, clearly due to company greed of changing everyone at their urgent care to specialists. If that's how they want to do business, then so be it. But I'll go anywhere else but Sterling for urgent care in the future.

I am from out of town and I needed an x-ray, so I went to Sterling urgent care. The place is really nice. All the staff, including the receptionist, the nurse, and the med person were very friendly, courteous and professional. I am from out of town and I need some assistance so I went there. I was lucky that it was in network for my healthcare provider. I was also lucky and then I went on a Wednesday afternoon and there was no one waiting. After I filled out the information on the tablet, I was seen right away. It was a great experience. The interior is as fresh and new as one could ever expect.