Top Fertility physicians in Ottawa, Canada

I am writing to express my deep disappointment and dissatisfaction with the quality of service I have received at this Clinic As a patient seeking healthcare assistance, I regret to inform you that my experience has been less than satisfactory.

I feel compelled to address the issue of appointment cancellations made without my consent, which has led to unnecessary inconvenience and disruption to my healthcare plan. Moreover, the lack of communication and unresponsiveness from the clinic staff when attempting to reach out via phone calls has further exacerbated my concerns.

It is evident that there is a lack of genuine care and consideration for patients at this clinic as I have felt like just a number in the system rather than a valued individual seeking medical attention. The disregard for patient well-being and the dismissive manner in which concerns are handled reflect poorly on the professionalism and ethics of the clinic.

Furthermore, the opaque and questionable practices regarding billing and charges, particularly in relation to government funding, have raised alarming doubts regarding the transparency and integrity of the clinic's financial operations.

I urge the management of in this clinic to address these issues promptly and take the necessary steps to improve the quality of patient care and communication. As a conscientious healthcare consumer, I believe it is essential for medical facilities to prioritize patient welfare and uphold the highest standards of service excellence.

First visit with Dr Courtney Anderson, went really well. She is amazing, soft spoken and explained the next steps well.
Clinic is so well maintained. Cleanliness is 5 stars.
Receptionists at blood work lab were presentable and smiles on the face. Will update when I see another doctor in next visit.

They are very friendly and nice, but their communication is an area of improvement. It’s impossible to reach them by the phone, I’ve always been sent to voicemail, when I called. Also, now it’s impossible to email them, all the emails I was trying to sent was undeliverable recently. Not being able to send an email to your nurse is so inefficient.

In addition, I was very frustrated that my Doctor and nurses didn’t tell us, than genetically testing is available for embryos before they get frozen. It is extra cost, but we we’re willing to pay it to save time and emotional/physical energy to go through embryo transfers the success of which we could know in advance. So, for example, if out of 5 embryos you got, 3 are genetically abnormal, you don’t have to torture your body with hormones and emotional attachment to them. Instead, you could only proceed with the ones which have chances to implant and save your resources. That was a big disappointment and why for me.

Update: we have successfully conceived through our 3rd embryo transfer after the doctor adjusted our protocol a little bit, and still have 2 more embryos left. It could be because of the protocol change or just better genetical quality of embryo - we'll never know. But we're very grateful to OFC and all their personnel.

Great experience so far. Everyone I've seen and spoken with has been very kind and the tests have been on time and done efficiently. I know I'm in good hands here and feel hopeful for the future. Email communication and appointment booking is very clear and organized.

If I could give zero star I would do it. What the hill is going here…!!!!! No one does anything correctly at this place…!!!
1- no respect to others life: they cancel appointments after scheduled and confirmed without getting the patient consent, there is no respect to the the fact that this person doesn’t live freely without any responsibility other than receiving your calls and being ok with changing the appointment from here to there.
2- no phone calls are answered, if you need them then good luck..
3- even when i requested my records, i clearly mentioned the exact date of one test, just only test… and guess what, after waiting for 3 weeks to get this report, they just decided to send another one…!! If I’m taking to an animal , with the whole respect to all animals as the comparison is not fair, they will complete the task correctly as no effort needed actually, no need to use your mind which is not there by the way. Just read the customer request… only open your eyes and read…!!!!!!

Finally to be fair, it was my pleasure that i met with dr Justin white, i wish if I could be one of his patient at different clinic other than this place. Also , i don’t want to forget Elana, the ultrasound technician, she explains everything and answers questions as much as she allowed, she’s really helpful. Alison , she’s one of doctors office receptionist that when I reach to the point of having no way to speak with nurses, she helped me out and she was able to go herself and give them heads up to contacting me,

Update: i have been contacted by Leeanne Logan, Administrative Services Manager/Privacy Officer at OFC and she was kindly and carefully listening and discussing with me my issue regarding the previous experience. This is not the first time dealing with Leeanne , she helped me before when i went to the clinic complained about canceling my appointment without confirming with me and she was able to handle and understanding the situation. This time as well she takes my complain seriously and she was able to reach out to me shortly and fix the problem . She made me satisfied and I really appreciate her caring about customers experience. Pretty sure that she will do her best to help on the quality of services provided.

There is absolutely no way this clinic has 4.5 stars without ratings being boosted by staff or specific people being asked to review. If you want to be treated like an individual human go elsewhere, if you don’t mind being treated like cattle and have procedures done by different people every time, go here. I have a beautiful son now no thanks to the 4 years spent at the OFC. If I were to do it all over again I would have switched clinics much sooner.

Run. I can't even begin to describe the level of negligence and disorganization here. If you're looking for a sign to go to Toronto instead of the convenient place nearby, this is it. I promise it'll be worth it to go virtually anywhere but here. They made countless dangerous and cycle ending (without refund) mistakes. They got caught in an enormous lie and just generally aren't able to handle infertility. They are a fertility clinic at best, but NOT an infertility clinic. They're unable to adapt protocols or individualize treatments. They couldn't even read our files; they'd read us other people's files, gave us wrong dosage information, wrong meds, assumed we were straight, mixed up who was doing the retrieval, have instructions completely impossible for our condition, just absolute laziness to the point of danger. Thank goodness we caught a lot of those scary mistakes. I could write a book about the issues we've had. Run, don't walk, away.