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Staff are lazy. They do not help the residents when needed. Sad to see. This could be your parents one day. Or even you. This is not the place for them.
I have met many caring staff that have been with the facility for many years.
It was the only place we could get into for two weeks. Terrible food. Sub par. Everything was old and worn. The employees are overworked. Just a nightmare . It seemed like where the hopeless end up. It was depressing.
I would not recommend this place.
My mother was being discharged from the hospital and we had only a few hours to decide between a handful of rehab facilities. West Bend had the highest Medicare rating of what was presented to us and some positive reviews on google, so we went with them. A choice I regret terribly given my mothers care and quality of life at the facility. I later also figured out that several of the more glowing reviews had been written by employees of the facility… Or its a crazy coincidence. For example the review by Grant Carter praising the staff and the owner replying back happy about their “positive experience”. At the time someone with that name was the maintenance guy and he did a good job and was very responsive, but I was really surprised to see him writing reviews.
The biggest problem I saw was that my mother was left in a wheelchair several times when she was in pain from being in the wheelchair. One time I left her, came back a few hours later, and she was nearly crying from pain and told me she had asked to be put back into bed for several hours and no one would get her back into bed. This caused me to lose all trust in the facility and I ended up spending 5-6 hours a day there. If it hadn’t been a short term stay I would have moved her immediately, but I was advised moving can be detrimental to physical therapy, so we decided to bear it for a few weeks. Management did attempt to address my concern, but my trust had been broken and couldn’t be restored with a promise without seeing it in action.
Next, some of the CNA’s in the facility just didn’t care. One day my mother needed to use the restroom, and the CNA told her “just go in your brief”. Which to me is not a valid thing to say to a resident. I can only assume if I hadn’t been there to demand care for my mother she would have been left sitting in her own filth for an extended period. When my mother would use the call light it would often be 30 minutes plus until she got attention.
The food looked like something from a prison. One day in particular they served fish that was strangely firm and inedible. Occasionally there would be something my mom could stomach, but overall it was the lowest of low quality. I’m sure it all technically meets minimum requirements set by the state… The food never arrived to her room warm. Half way through her stay the dishwasher broke and they were serving everything on flimsy paper or styrofoam plates which they would often microwave. Hopefully it was microwave safe styrofoam.
Additionally, she was put into a room with a roommate rather than a private room for her rehab. The roommate continuously watched her television at a very loud volume, and my mother was unable to get good rest which I am sure was detrimental to her physical therapy.
On top of everything her discharge was a mess and I received inaccurate guidance from the staff. I was told no facilities could get her PT/OT and Nursing at home, so we settled for someone who could do PT only. We started PT only and I was surprised when a few days later I got a call from a home health company indicating they could provide services. I asked why they had told West Bend they couldn’t, and they indicated they said they could, it would just be a bit delayed to get started. And waiting a week for full PT, OT, speech, and nursing was a hell of a lot better than getting PT only. I was also told very inaccurate information about what her insurance would cover upon her discharge. So my advice is do not go on what the staff here tells you, you have to call your insurance company and figure things out on your own.
There were some staff members who obviously did care and did their best. But sadly they couldn’t compensate for the overall bad experience.
If you care about your loved ones and have a choice, don’t let them go here. Don’t just go by the Medicare rating, as it really doesn’t reflect the true nature of this facility.
My mother was being discharged from the hospital and we had only a few hours to decide between a handful of rehab facilities. West Bend had the highest Medicare rating of what was presented to us and some positive reviews on google, so we went with them. A choice I regret terribly given my mothers care and quality of life at the facility. I later also figured out that several of the more glowing reviews had been written by employees of the facility… Or its a crazy coincidence. For example the review by Grant Carter praising the staff and the owner replying back happy about their “positive experience”. At the time someone with that name was the maintenance guy and he did a good job and was very responsive, but I was really surprised to see him writing reviews.
The biggest problem I saw was that my mother was left in a wheelchair several times when she was in pain from being in the wheelchair. One time I left her, came back a few hours later, and she was nearly crying from pain and told me she had asked to be put back into bed for several hours and no one would get her back into bed. This caused me to lose all trust in the facility and I ended up spending 5-6 hours a day there. If it hadn’t been a short term stay I would have moved her immediately, but I was advised moving can be detrimental to physical therapy, so we decided to bear it for a few weeks. Management did attempt to address my concern, but my trust had been broken and couldn’t be restored with a promise without seeing it in action.
Next, some of the CNA’s in the facility just didn’t care. One day my mother needed to use the restroom, and the CNA told her “just go in your brief”. Which to me is not a valid thing to say to a resident. I can only assume if I hadn’t been there to demand care for my mother she would have been left sitting in her own filth for an extended period. When my mother would use the call light it would often be 30 minutes plus until she got attention.
The food looked like something from a prison. One day in particular they served fish that was strangely firm and inedible. Occasionally there would be something my mom could stomach, but overall it was the lowest of low quality. I’m sure it all technically meets minimum requirements set by the state… The food never arrived to her room warm. Half way through her stay the dishwasher broke and they were serving everything on flimsy paper or styrofoam plates which they would often microwave. Hopefully it was microwave safe styrofoam.
Additionally, she was put into a room with a roommate rather than a private room for her rehab. The roommate continuously watched her television at a very loud volume, and my mother was unable to get good rest which I am sure was detrimental to her physical therapy.
On top of everything her discharge was a mess and I received inaccurate guidance from the staff. I was told no facilities could get her PT/OT and Nursing at home, so we settled for someone who could do PT only. We started PT only and I was surprised when a few days later I got a call from a home health company indicating they could provide services. I asked why they had told West Bend they couldn’t, and they indicated they said they could, it would just be a bit delayed to get started. And waiting a week for full PT, OT, speech, and nursing was a hell of a lot better than getting PT only. I was also told very inaccurate information about what her insurance would cover upon her discharge. So my advice is do not go on what the staff here tells you, you have to call your insurance company and figure things out on your own.
There were some staff members who obviously did care and did their best. But sadly they couldn’t compensate for the overall bad experience.
If you care about your loved ones and have a choice, don’t let them go here. Don’t just go by the Medicare rating, as it really doesn’t reflect the true nature of this facility.
Im very happy with the care west bend is giving my mother. I had chose them because my grandmother stayed there and I was very happy with everything they did with her. And the care they gave her. The staff was and has been amazing for both of them. Thank you for everything you all do. My mother is very happy staying there.
My mother has been a resident in the dementia care until almost a year and a half at West Bend. The care she has received has been above and beyond my expectations. The love she’s shown is a blessing to me and my family. Liz treats her and the other residents like a member of her own family.
The cottage and Liz (Elizabeth) the social worker of the cottage in particular has been a great help to myself and my grandmother. Going above and beyond to help make her feel at home even during difficult times. I was shocked to see the previous review posted. In no way is Liz (Elizabeth) racist in any way shape or form and if you got to know her and her family you would come to realize how ridiculous that statement is. Liz has cared for my grandmother as if she was a member of her own family and we can not thank her enough for that. Liz has never made us feel any less based on the color of our skin.
Elizabeth (Liz) who is over the memory cottage is very unprofessional, insensitive and needs to be dealt with accordingly. How she communicates about our loves is terrible. Our last few encounters, she’s made me feel as though she is racist. I will be reaching out further to see what action can be taken.
idk man the stairs were pretty nice