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Top Tool stores in Phoenix, United States
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Reviews
Great place very helpful friendly staff
They give military discounts! Nice people too.
There's a really good reason a place stays around so long... Great store great people. It's a pleasure doing business there I'm looking forward to my next visit.
I am accustomed to the quality level of service at Home Depot but this store is a cut above. Nicknamed “the beast” because of its stellar performance, the people were personable throughout the transaction. Not only did I buy a grill from them, but they were kind enough to set it up for me in time to surprise a family member with it!
The service you get as you walk in is great. The employees make you feel welcome and always have a smile on their face.
Had the hardware I needed and the employees are super friendly!
I needed a light bulb for my refrigerator, I bought an appliance light bulb but it did not work. So, I returned it, and walked out. At which time an employee followed me out to my car and said the light bulb works! I told him, for some reason it doesn't work on my appliance, then he snorted and gave me a mean glare, which was totally uncalled for. I ended up getting the right bulb from Wal-Mart.
Staff was extremely helpful and made sure I left with what I was looking for
I just needed to stop in here to pick up some supplies to replace the window screens in my house. I was able to find what I needed, but asked one of the store workers to help me because the window screen frame kits were all jumbled up and were too high up too easily see without a ladder. The person did so, and the selection was good, also the price was fair.
Employees are so helpful. I need to give a shout-out and kudos to a very energetic, helpful spiritual gentleman who helped me named JR. I believe he was awesome, thank you! Thanks to Home Depot for hiring the best!
owner in black Range Rover is racist. we were doing a community clean up and parked on the side of Ace. They recorded us and told us to leave. We were trying to do something nice for the community and that's how we get treated. do not do business there. go to 32nd st and Indian School!!!!
Just had the most wonderful experience ever. Thanks to Brandy. Went in to return a battery charger that was underneath warranty. Time first worker at the register was not able to find it, but Brandy stepped in, showed him how to do it, and found my warranty. A+++ they both went above and beyond. Thank you again.
Just had the worst customer service experience ever. Rude staff that feels bothered when you ask for help. And the young girl with braces and a tattoo on her hand that checked me out, made sure to go as slow as possible all the while talking to other staff and not acknowledge or thank the customer. At the end, I thanked her and she rudely walked away. She should not be helping customers ir even working in publicr. This store is garbage.
I was completely discriminated against. The employees had to bring in a machine to get something off the top shelf. I understand they have to close the aisle for safety reasons but I was the only one they asked to move. There were 2 or 3 others there as well and I was the only one asked to wait at the end of the aisle. I can tell you right now I definitely won't be back and I'm gonna spread the word for my friends and family to do the same.
They follow me around like I'm robbing the place . Other than that good prices on just medium to good tools....
I wish there were a Lowe's that was closer. I have never had a good experience at this particular Home Depot.
They need to take a page from Lowe's and install buttons on every aisle so people can receive assistance when they need it. I have never experienced such poor customer service. When you need someone to help, good luck. In addition, I can't recall ever being approached by an associate to ask if I need any assistance.
I understand when the store is busy. However, this is my experience every time I am at this Home Depot.
I'd give zero stars if I could.
They need to take a page from Lowe's and install buttons on every aisle so people can receive assistance when they need it. I have never experienced such poor customer service. When you need someone to help, good luck. In addition, I can't recall ever being approached by an associate to ask if I need any assistance.
I understand when the store is busy. However, this is my experience every time I am at this Home Depot.
I'd give zero stars if I could.
I'm giving 1 star because i am unable to post NONE!!! The service here is horrible. I've lived in my house 31 years and in this area 30 plus "more" years & the service has declined drastically. I am not exaggerating when I say over the last year every single time I've gone here, I leave irritated, frustrated and upset with the lack of service when I ask for help. This is not acceptable and I will drive all the way to Lowes for a better experience, people that care and to get quality service!!! Not that this matters but I am a landlord with multiple properties and frequent the store monthly. Goodbye forever!!!
REMEMBER... a bad experience will be told repeatedly... while a good experience maybe twice.
REMEMBER... a bad experience will be told repeatedly... while a good experience maybe twice.
This store was recommended by a friend who told me they have ceramic magnets. This was my first time in the store and the employees were very helpful. I use ceramic magnets to test gold and silver jewelry. The magnets are so super strong and phenomenally low priced compared to what I've been paying for from Rare Earth. Both are great, but Harbor Freight staff were great because they were easy to find and talk to. An employee walked me directly to the aisle and shelf the magnets are on. I bought two packages - one for myself and one for the friend who recommended Harbor Freight!
Small, but they had everything I needed at one stop. Everyone was very helpful also
Very helpful staff, they helped me find the correct size screw which took about 30 minutes of trying different sizes. The young lady was very patient with me while we narrowed down the size! I will return if I am in the area!
Stopped by to purchase a new garbage disposal at the Home Depot at 36th street and Thomas road. I have to give a shout out to Mr. Bill Cronin who help me find one that suited my needs. He was knowledgeable and happy to be of help. I’m glad that he was there today! If you are looking for someone to be helpful and you happen to be going to that Home Depot go find him I’m sure that he will give you the same service 👍🏼
Ace has a great selection of hardware items and helpful employees! The big box stores like HD & L's has a lot of good stuff too but Ace is fast; park, grab your item, and you're on your way
I came here at 5:00 pm to a closed store the worker said. The A/C broke is what he told me. There still here so now I have to wait until tomorrow to finish my job. It's always something with this store Thomas and 32nd st phx az.... My transaction would have taken 5 min .035 welding wire. I know we're it is so it would have taken even less time. Dissapointed is beyond me they were letting a person out when I got here.
I’ve been going here for 30 years. This location has been a steady decline since 2008 and the Great Recession. Today I went to rent a chainsaw the rep said “don’t bother the blades are all dull, none of them will cut through anything.” $450 later i had the miserable experience of trying to buy a chainsaw. That took me 10 minutes to find someone to unlock it, and 5 minutes to tell the Home Depot rep that the blower he tried to give me wasn’t a chain saw. Etc, etc. This will be the last visit to this HD for a long, long time.
Great store in a less than desired area. The demographic reflects. I'd rather go to one of the others locations. IMHO
really nice people I always love the selection at Pace You can always find things that you can't find anywhere else. it's unfortunate I have to deal with the population that are stealing so don't hear your person there Don't carry backpack and don't get mad at him for it they're just trying to cover their a+% and their bottom line.
Always have a great experience when I visit this ace hardware. All of their employees are very helpful and knowledgeable. Also, my mom forgot her phone one day and was close to a job site and needed to make contact with the owner. They fortunately enough allowed her to use their phone with no hesitation ! 😊😊😊
Willie was extremely helpful and a delight to work with. If there is something they don't have in store he will find you a way to get it. I will always go to Willie first for all my tool needs.
I rarely give five stars to anybody, but the staff is really on point today. I got a lot of questions answered but I specifically needed to know about certain tools. And then I picked up a new tool that's going to end up doing the job perfectly.
They don't sell baby formula! Sad to see bare shelves. I was able to get some of what I wanted. Very clean store on 32nd and Thomas Rd in Phoenix. Cheerful associates.
Amazing prices! 2 boxes of screws and two screw bits 8 dollars and change.. too good. People were excellent!
Been coming here for 9 years now. Never been let down unless they didn't carry what I needed. Truly friendly people and the bolt room is a gem. Thanks guys!