Top Truck accessories stores in Lexington, United States

I went through the bother of checking to see if items were in stock at this store, only to have my entire order canceled by them with no reason given.

Went in there and bought a tool I was charged 21 and the transaction didn't go through I tried again and was charged another 21 and after that I still was told to pay cause the "transaction" didn't go through. Didn't pay a third time for a 21 dollar tool to be charged again. So 42 for a tool I couldn't leave with cause I didn't pay for it they say. Still was charged twice for a tool I couldn't leave with.

Came here for some breaklight bulbs and Israel was quick to help me and took the time to look up what I need and he grabbed it for me! I really appreciate this kind of customer service!!

So, far I don't like anything. My hitch isn't installed. I scheduled an installation and the location told me they don't do installations. Then they gave me the parts and arranged for the install to happen at a different location at a later date. I also received a call from a woman at U-Haul who was aware of the mix-up and told me she would refund the total $180 cost of installation and have me pay an installation fee of $80 at the new location.

I'm still waiting for that refund. As it is right now, my credit card still has the total charge for parts and installation and I'll have to pay another $80 for the installation.

I appreciate the rebate but it means nothing if I never actually get the promised rebate.

I scheduled a trailer hitch for install on our minivan today at the Lexington KY location. I drove over an hour for an appointment only to be told when I got there that the store location has no hitch installer. We scheduled that appointment on Sunday and received a confirmation email about the appointment. The very next day the $638.45 was taken out of our account (not just a hold put on completely deducted). This was two days before the install was even scheduled to be completed. I work in the legal field so I understand putting a hold on someone’s card to make sure they show up, but deducting funds before the scheduled service date is unacceptable. Lawyers don’t even do that if the money is not earned then it is “held” not taken out of the account.

Not to mention the fact why is this store location not being informed of scheduled appointments online. I am sure you have a sophisticated enough system to tell a store when an installation is booked online. Shouldn’t the manager be looking at those installs and calling people to tell them they have no installer and we will have to cancel that appointment and refund the money – BEFORE AN INDIVIDUAL DRIVES OUT OF THEIR WAY FOR A SCHEDULED APPOINTMENT!!!!!!!!!!!!!

I understand my money has been refunded however you all and this store continue to put customers needs and appointments last. Your customers and their time should be considered. Why is your website not configured to not allow installations for hitches at this store any longer? I am hopeful that this email reaches enough people that something is done to correct this situation. It is not fair that people are treated this way when a simple phone call could fix all of this – prior to the scheduled appointment. After all in this day and age of technology surely someone is notified of the appointment and somehow either in the system or a telephone call the appointment can be cancelled. Having people continue to show up at a store for installation appointments only to be told when they get there that there is no installer is unacceptable. STRIVE TO BE BETTER UHAUL

I was not going to leave any stars because I am extremely unhapppy that the installation was not done because of no one to do the installation. I was not informed that the technician was not working since the week before my install and no message, call or email. I wasted my time and my friends time and money to be there as we live 60 miles away. I did not get any help in this matter at all. Waited 3 hours to hear back from U-Haul representative, it is now Monday and still no answer from U-Haul to solve this issue.

Thank you Advance Auto for still providing free windshield wiper installation, even in the rain! They were able to get me taken care of in less than 10 minutes from the time I pulled in until I was driving out. You guys rock and you are appreciated!

Out of a couple things I was after today but was great otherwise. Staff was nice, and helpful as always - makes feel good choosing Advance over competitors.

Literal trash. Worst experience. Had to make multiple trips that total to 7 hours worth of driving time for us. Then on one of those, the person that was supposed to fix the car wasn't even there.

It took the tech nearly five hours to install the hitch and wire my 2012 dodge grand caravan. Even though we had a preset appointment. Then when she came home and two days later we hooked up the trailer to the van the lights do not work on the trailer even though they work with other vehicles. The tech must not have the wiring hooked up properly.

Loved the place the gm there was very nice and very helpful just a all out wonderful place to get what u need for ur car

Had to take my truck to the dealership to fix the wiring harness the mechanic messed up. My deck lid would not open. He also almost destroyed the battery dropping a tool across the posts. The manager was nice and is supposed to be getting time reimbursed for the dealership but I am still waiting after I sent in an invoice and proof.

Don't rent or deal with this location. At one point they care about performance and quality of care, now . . . . they couldn't care less about their customers and will treat you in an unprofessional and inconsiderate manner.

Avoid at all costs.

This is a very good place to go if you need anything for you vertical they have almost anything you could need and if they don't have it they will order it for you and have it sometimes that day and if not they will have it by the next day and cheaper than any place else I've been. And the guys that with their are the best they really help you get what you need and do there best to get the cheapest part they can for you. Give them a try if you need something for you car or truck or whatever vehicle you may have.

Everyone makes mistakes and anyone can have a bad day. To me it's not always about what happened that I didn't like, but if someone done something to make it right and I spoke with Andrew the district manager for the store and you made me feel like the most important customer he has ever had and I just want to say thank you for that. The parts are affordable the services good and if by chance something is wrong they will fix it. So before you post a comment give them the opportunity because He literally made me feel like Napa Queen for the day 🤣🤣😍

Great and quick service to help me get my battery replaced. They install for free too! I found it super helpful and appreciated it. Be careful driving past the front of the store to turn around, it's a bumpy road. Try to avoid that.

The staff members were very helpful and informative. Even though I didn't know much about my vehicle, they took the time to look up the answers online when I could only shrug my shoulders. A vehicle malfunctioning is very stressful, and I'm thankful for their calm demeanor while getting me the parts I needed.

Knowledgeable staff and great products that last. Especially the lawn mower batteries

The Lexington NAPA team is great. CT, store manager, has outstanding customer service and the store is clean, well-organized and the crew is solid. Will be back often.

My go to parts store. Needed a new battery which wasn't in stock but as promised came in next day. BIG THANKS Joe !!! He installed at lunch and got me back to work in no time. If you need a battery or parts go see him you won't be sorry.

Excellent customer service! I've only visited this store twice but both times they have gone out of their way to make it a pleasant experience and provided the best service. Kudos to the team at this store! I will definitely shop here more often.

Excellent customer service experience. I needed a 15a circuit breaker and they were the only auto parts store within 25 miles that had the one I needed in stock. Hours had passed between my call to see if they had it and when I finally made it to the store. As I was approaching the section where the fuses and breakers are, a gentleman asked if I was the lady in need of the 15 amp. It had been the last one they had and he pulled it from the display and had it behind the counter. I hadn't asked him to do so and he had no assurance that I would even show up to make the purchase. That's just good old fashioned thoughtfulness. Believe me, it was greatly appreciated!

The workers were extremely friendly and helpful! I came in for an air conditioner refill kit for my wife's car and the guy's were very helpful and attentive. I also had my three year old daughter with me and one worker handed me .50 from his own pocket to buy her candy from their machine. I'll be back!