Top Loan agencys in Bethesda, United States

Slowest and shortest staffed bank in the dmv. Don’t waste your time here.

I was told that the notary at this branch will only notarize capital one forms. As an existing and long time customer I was amazed to learn that such a simple service was denied and tied only to doing new and different business with capital one. Customer service is dying in the vine.

The staff is incredibly helpful. They went out of their way to help me and were friendly throughout. I always have a great experience when I go to this location!

Great location in the heart of downtown Bethesda with drive through ATM

I had a car loan with Capital One because my credit score is great 840, it was a 4 year car loan. It’s getting close to the end so I tried to go to their site to see my balance. When it opened it was blank. So I called and after verification the voice gave me options. First it said there is no more due at this time. I’ve had the same amount paid to them the same amount and time each month. Then the voice told me I could hear my last 4 transactions, so I said ok. So the amount stated was $200 less than my payment. So I asked for a representative. I got transferred 3 times, I explained to the agent who said my loan was 72 months ( incorrect) it was 48 months. She then said I owed for 2 more months. I asked why did the message say my last payment should have been $259 and I was paying $399. So I asked why did the message say I owed zero and the breakdown said my last payment should have been $259 I told her I wanted to dispute. She asked me when did the voice message tell me this. I told her just before the 3 times I was transferred. She said she was going to check. She came back and said I could not dispute they had no proof that it said that. I told her I’ve never been late once in 4 years and I didn’t appreciate the way I was treated. Maybe because I’m not a millionaire like the ones shown on tv smiling “what’s in your wallet” it won’t be yours. So if you are thinking about it don’t do it!!! I won’t ever use them again.

The ATM shorted me at this location I immediately went into the branch . They acknowledged my problem but told me to call customer service . After months speaking with customer service representatives they didn’t not refund the money. Bank at at your own risk ⛔️

Great! Love the old school décor of the bank and great service. I have personal acct.. opening a small business account, and plan to move all 3 business accounts to this branch specifically! Mr. Alami provides amazing customer service.

SunTrust treats long time clients terribly at this branch on Wisconsin Ave. Run, don't walk to another SunTrust.

Incompetent people. I don’t think these people can do any complicated transactions besides processing withdraws or deposits. I never had a positive experience in that branch, yet I still go there because it close to my house. Every time I go to other branches, the difference is like a day and night. Today, during my visit the manager was not even on site; a teller had to call her on a phone in some separate room, and I had stand there and wait for a while staring at the blank teller window - what a poor customer service! And even after that they were not able to help me. Why would they?

Although Capital One stopped cashing in EE and I bonds, they handle HH bond signature guarantees, and I appreciated that they took the time to handle this for me.

Je ne connais rien à son fonctionnement bancaire mais que l’architecture est belle

Absolutely awful. The manager at this location is not friendly, accusatory, and unwilling to help customers work out issues that are caused by Suntrust's archaic systems. No wonder the bank was acquired.

Cheap unprofesional labor. Incompetent staff, went to do a Credit Card Payment and clerk did not have a clue of what to do. Instead of asking a co-worker how to do her job, she sends me to the ATM. I wonder what would be next, CapitalOne getting rid of that clerk or clossing another branch.
Unreal.

DO NOT USE THE ATMs AT THIS LOCATION IF YOUR NOT USING A CAPITAL ONE CARD. THE ATM MACHINE WILL KEEP YOUR CARD AND THE BANK STAFF WILL NOT ASSIST YOU IN RETRIEVING YOUR CARD FROM IT GETTING LOCKED IN THE MACHINE. A few days ago, I was in a hurry and didn't have time to stop at my bank so I went to withdraw some cash using my Bank of America debit card as I've done many times here at the drive through and at the walk-up ATM and halfway through the process, a message popped up that said: "We are sorry, but we have encountered a problem with this ATM machine and can no longer complete your transaction. Please try again later." My BoA card was never released or ejected from the ATM machine so I went inside to the bank and the bank teller told me that they can't help me get it back unless it's a Capital One card and that I just need to request a new card from my bank. ABSOLUTELY UNACCEPTABLE. I will never use any Capital One ATM ever again, nor will I ever consider banking with Capital One in any capacity. I highly recommend you don't either.

Lazy bank specialists. First, they told me I can to do what I came for online (I tried it and couldn’t - that was the reason I had to go to a branch And talking to the lazy people). Then, after me waiting fir my turn, they told me the bank is closed even though there were 2-3 minutes before the closure. It was obvious they were in a hurry to get closed and go home and didn’t care about customers!

I have been a customer at the two downtown Bethesda locations of this branch for three years, and have always enjoyed my interactions with the cheerful staff here. They were especially helpful in helping remedy a problem with an ATM transaction that went awry.

Melissa is always the most helpful, professional, and kind! I have had multiple poor experiences at the downtown Bethesda location and the McLean, VA location across from Tysons. However, I always feel comfortable to bring our business’s 10 accounts to Melissa and this branch.

Thank you so much!

It was very bad experience with them.Since I am receiving mail from this bank every month to have a credit card from them, I went there to get information and open an account for my monthly salary which is reasonably good amount. The authorized person didn't even listen to my request and I immediately decided that it is not a right bank for me.

The branch manager Grace is disgraceful terrible.
The worst customer service I have ever received.
I am great busiess customer and was treated and lied to by the manager.

Mr. Verma helped me replace my lost bank card in under 10 minutes because he knew I was in a rush. He was very quick, helpful, and friendly. This was my first time at the branch and I am very happy with my experience!

I am a customer for last 4 years in this branch.
Prompt service. Very helpful & cooperative.
I have always found your team by my side.
Sanjeev Gupta (Ujala Enterprises LLC)