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Reviews
I went there to return/exchange the Oxford pants I have initially purchased online.
The pants were a size L and I went to the store to exchange them for a bigger size, XL.
A sales person helped me with the return.
He asked me to have a seat while he’s processing the return/exchange for me.
Then, he asked me to insert my card for the new purchase, which was the initial exchange, and he told me to not worry it’s just going to be 0$ , but I still need to insert my card, so I did. That felt so weird to me and it did not make any sense, but I said “okay!” If he told me that it’s gonna be no charge, I said okay, maybe it s for verification purposes.
The Oxford pants I have initially ordered online were 86$, the new charge at the store for the exact same item that I have returned for an exchange for the exact same Oxford pants only a size bigger, was for 123.91$.
Devoy, the person that “ helped” me that day never once did he mention to me that he did not do an exchange, but what he did was a return and then a re-purchase of the same item but for a bigger price, the initial price without the 30%off coupon I’ve had. He rest assured me that it was 0$, which it did make sense to me since I went there for an exchange.
Now, the past Friday, like6 days later after I have made the exchange at the store, I asked to speak to Devoy, since he was the one that initially helped me.
I asked him what is going on and why I had to pay 40$ more for the exact same item.
He did not say “sorry, it was my fault, I should have told you that from the very beginning, etc…” or that was what I would have said!
He said: “oh, it seems that you were charged the original amount which was 123.91$, and you will have to wait until you will receive the item, bring it back to the store, and I will do the price adjustment here for you.”
It takes me one hour to get to this store location and one hour to get back.
I asked him if it’s possible to send him the pictures with the item tags when it gets delivered to me.
He said “sorry, I cannot!”
I then asked for a manager to talk to.
He said that he is a manager too, but he also has “Barbara” as a manager there if I would like to speak to her.
I said “yes!” and I waited for the lady to come to talk to me.
She told me to send her the pictures with the item tags when it gets delivered to me, and she gave me her contacts.
Today it’s Monday, I have called the store at 12 Pm. I asked for Devoy to speak to, he told me to send the pictures to Barbara.
I said “okay”, and I went ahead and sent the pictures to Barbara.
Still, no response, not even an email confirmation, nothing. When I called him today, never once he told me, hey! Barbara is off today, call tomorrow.
Nope!
I called again today, and asked for Devoy to speak to since there was no email confirmation regarding my price adjustment.
The person that I spoke to on the phone told me that Devoy is on his lunch break (it was 3:45PM) and that he is going to be back in an hour and to wait for his phone call.
On the phone it was Devoy, I know it was the same voice I can recognize it! And I said “okay, I will wait for his call back!”.
2 hours later STILL NO CALL BACK, I have called again, and he told me that Barbara is off today, and it’s okay if you did send her the pictures….
I went ahead and I called the online customer service.
This is NOT the Ralph Lauren customer service I know!!!!
I will never come back at this store again!
What was supposed to be a simple order /item exchange, for me it was so difficult , such a frustration!!!!
You lost a great customer only because I decide to do my shopping online, you have your answer why I refuse to come and shop at the store!!!
Be kind! Be courteous! Be honest, tell the people the truth when they shop online versus coming at the store!!! Tell them from the beginning: “hey! We have different prices, you know! “
Or better: “we don’t know how to do an exchange!”
That will save the customers the time and money! And tbh, that is why this store is always almost empty when I walk in there…
All the best to you!
The pants were a size L and I went to the store to exchange them for a bigger size, XL.
A sales person helped me with the return.
He asked me to have a seat while he’s processing the return/exchange for me.
Then, he asked me to insert my card for the new purchase, which was the initial exchange, and he told me to not worry it’s just going to be 0$ , but I still need to insert my card, so I did. That felt so weird to me and it did not make any sense, but I said “okay!” If he told me that it’s gonna be no charge, I said okay, maybe it s for verification purposes.
The Oxford pants I have initially ordered online were 86$, the new charge at the store for the exact same item that I have returned for an exchange for the exact same Oxford pants only a size bigger, was for 123.91$.
Devoy, the person that “ helped” me that day never once did he mention to me that he did not do an exchange, but what he did was a return and then a re-purchase of the same item but for a bigger price, the initial price without the 30%off coupon I’ve had. He rest assured me that it was 0$, which it did make sense to me since I went there for an exchange.
Now, the past Friday, like6 days later after I have made the exchange at the store, I asked to speak to Devoy, since he was the one that initially helped me.
I asked him what is going on and why I had to pay 40$ more for the exact same item.
He did not say “sorry, it was my fault, I should have told you that from the very beginning, etc…” or that was what I would have said!
He said: “oh, it seems that you were charged the original amount which was 123.91$, and you will have to wait until you will receive the item, bring it back to the store, and I will do the price adjustment here for you.”
It takes me one hour to get to this store location and one hour to get back.
I asked him if it’s possible to send him the pictures with the item tags when it gets delivered to me.
He said “sorry, I cannot!”
I then asked for a manager to talk to.
He said that he is a manager too, but he also has “Barbara” as a manager there if I would like to speak to her.
I said “yes!” and I waited for the lady to come to talk to me.
She told me to send her the pictures with the item tags when it gets delivered to me, and she gave me her contacts.
Today it’s Monday, I have called the store at 12 Pm. I asked for Devoy to speak to, he told me to send the pictures to Barbara.
I said “okay”, and I went ahead and sent the pictures to Barbara.
Still, no response, not even an email confirmation, nothing. When I called him today, never once he told me, hey! Barbara is off today, call tomorrow.
Nope!
I called again today, and asked for Devoy to speak to since there was no email confirmation regarding my price adjustment.
The person that I spoke to on the phone told me that Devoy is on his lunch break (it was 3:45PM) and that he is going to be back in an hour and to wait for his phone call.
On the phone it was Devoy, I know it was the same voice I can recognize it! And I said “okay, I will wait for his call back!”.
2 hours later STILL NO CALL BACK, I have called again, and he told me that Barbara is off today, and it’s okay if you did send her the pictures….
I went ahead and I called the online customer service.
This is NOT the Ralph Lauren customer service I know!!!!
I will never come back at this store again!
What was supposed to be a simple order /item exchange, for me it was so difficult , such a frustration!!!!
You lost a great customer only because I decide to do my shopping online, you have your answer why I refuse to come and shop at the store!!!
Be kind! Be courteous! Be honest, tell the people the truth when they shop online versus coming at the store!!! Tell them from the beginning: “hey! We have different prices, you know! “
Or better: “we don’t know how to do an exchange!”
That will save the customers the time and money! And tbh, that is why this store is always almost empty when I walk in there…
All the best to you!
Professional sales consultants
Extremely clean and organized.
Extremely clean and organized.
May I Just Say...... Jennifer IS THE ABSOLUTE BEST!!!! She took such Great care of me that made me want to spend unnecessary money! Overall I love this store and the customer service can't be matched!!
The service was excellent and the salesman Rod was spot on very knowledgeable of the merchandise he was selling. If they didn't have it he was able to get it. He also gave me his card if I need any assistance with any feel free to give him a call now that's customer service love it regardless to what store it is I love good service
I would like to Thank The Manager/Key holder Chico, for helping me with my issue. She went above and beyond to help me slove my issue.
What an incredible visit.
I walk in, not exactly looking classy.
>Bed head.
>Beard out of control.
>On vacation, wearing very casual summer itmes.
I was simply looking for a nice summer shirt, maybe some shorts. I browsed a little and was quickly helped. I noted I was more browsing than looking to get an entire wardrobe, but despite that, Chicco was extremely attentive and helpful the entire time!! It certainly helped that I had walked in right around their opening time so they weren't busy, but Chicco really went above and beyond.
I ended up getting a linen shirt, but after that, I definitely need to come back again. :]
I walk in, not exactly looking classy.
>Bed head.
>Beard out of control.
>On vacation, wearing very casual summer itmes.
I was simply looking for a nice summer shirt, maybe some shorts. I browsed a little and was quickly helped. I noted I was more browsing than looking to get an entire wardrobe, but despite that, Chicco was extremely attentive and helpful the entire time!! It certainly helped that I had walked in right around their opening time so they weren't busy, but Chicco really went above and beyond.
I ended up getting a linen shirt, but after that, I definitely need to come back again. :]