Top Bird shops in Hamilton, Canada

Got my pet rats April 19th, 2024 and on May 13th 2024 one got sick and died. Not even a month after buying him.
NEVER going here again even for supplies.
(I should have known better when I saw 10 rats crammed into a GLASS aquarium together) Which they said "is not suitable for rats as thy give off strong ammonia and the glass tanks can harm them"
Don't buy pets from this store EVER unless you are prepared for them to die shortly after! 😡

I went into the store with my daughter and the girl with the red hair was so lovely and patient with her! She brought out the guinea pigs for her to pet. My daughter was over thr moon! The customer service in this place is amazing!! I highly recommend for all your pets needs!

If I could give more than five stars I would! The Urban Zoo is a great place to visit and shop everyone that works there is extremely knowledgeable and really cares about the animals that reside their temporarily while they wait for loving forever homes. It is great to see a local pet shop that takes the time to educate their visitors they have never steered me wrong!

WORST experience. Lost $2000 sale. Young lady with red hair was extremely hostile, pushy and heard her scream at customer from across the store, while dealing with another customer. Came in looking for 2 new bird cages as our family is looking to get a Conure, we are from out of town so wanted to check out Hamilton reptile stores. Very disappointed with their customer service. Just by seeing the way they treat some customers,will never be returning.

BEST experience every time I come here!! They have some of the most knowledgeable people in the city! Alanna is the best when it comes to all your pets needs, she has never steered me wrong when it comes to my animals. I love seeing the store birds so much but so sad to witness people not listening to the workers when trying to pet or stick their fingers in the cage when it comes to their own safety or the safety of the animals. 10/10 recommend this store to everyone shopping in the Hamilton area!!

Went to this store today with the plan to purchase a new big cage for my Conures and new toys. I’ve kept Parrots for over 20yrs. Had some teenage girl accuse me of “sticking my fingers in a bird cage” from 8 feet away.. Will not make a purchase like that at a store with employees like that! Rude disrespectful and wrong plain and simple. The older lady seemed very friendly I hope she isn’t the owner cause that’s just bad business!

Great shop, friendly and knowledgeable staff. They were great with my bird and did a tremendous job trimming her nails and beak. Will be coming back!

Janna and Alanna are absolutely wonderful humans! They are very knowledgeable, kind and patient. They have made a few house calls for grooming my parrot and they have been so great and patient with him. Both are very skilled! When I visit the store they are always happy to answer my questions and provide recommendations. Highly recommend!