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The director, Terri Provencher, is extremely unprofessional. The staff provided misleading information in regards to bottle preparations. I was told during enrollment I can bring the formula and they would prepare the bottles on site before feeding my child. Then once I enrolled my child, they changed the rules and stated I would have to prepare the bottles at home and bring them into school to be stored in the refrigerator. I provided documentation stating the formula company recommends against this practice The director, Terri Provencher, was very rude and told me my if I could not prepare the bottles at home, my children were not a good fit for the day care. When I asked for a full refund, she objected and wanted to charge me the registration fee plus three days of child care because I enrolled my children on a Wednesday. I told her this would be unfair due to the fact that I was provided misleading information upon enrollment and should not be held responsible. She then stated she would fully refund me for the disservice and even put it in writing that I would receive a full refund. Despite providing me with this in writing, she still charged me $193 for a day of child care. Terrible customer service. Extremely unprofessional. Seems more like they make up rules as they go.
PLEASE READ DO NOT PUT YOUR CHILD IN THIS SPECIFIC DAYCARE, THE PRINCIPAL IS SCARE OF THE TEACHERS IN ROOM 2 TO 3 YEARS OLDS. THE TEACHERS ARE THE WORST YOU CAN LEAVE YOUR KIDS WITH (MS. GLADIS AND MS. GIO) MS GLADIS THINK SHES IN NEW YORK AND SHE CAN TALK TO ANYBODY HOW EVER SHE WANTS WHEN YOU GO AND TRY TO FIND OUT WHY YOUR CHILD WAS BIT ON HIS ARM I CAN EXPLAIN EVERYTHING HERE BUT PLEASE PLEASE PLEASE PLEASE DONT LEAVE YOUR KIDS HERE.
I DID CONTACT THE DISTRIC MANAGER AND SHE SAID SHE WAS GOING TAKE ACTION IF SHE DID I DONT KNOW 3 MONTH AGO SOMEONE ELSE CLAIM A CITUATION WITH THE SAME TEACHERS SADLY DO NOT LEAVE YOUR CHILD HERE.
I DID CONTACT THE DISTRIC MANAGER AND SHE SAID SHE WAS GOING TAKE ACTION IF SHE DID I DONT KNOW 3 MONTH AGO SOMEONE ELSE CLAIM A CITUATION WITH THE SAME TEACHERS SADLY DO NOT LEAVE YOUR CHILD HERE.
Worst place I wish my child never went there and I am glad I took her out. Since I removed her from this place her new daycare has been great. I forgot about writing reviews because I should have written this 1 year ago. The teacher hit my child and nothing was done. The children are blamed for their behaviors after being mistreated all day.
My 2.5-year-old son had a dreadful two-week experience at this daycare.
On the first day, I spent around half an hour in the class with my son and noticed how unkind Ms. Gio was towards the kids. She appeared harsh when speaking to them, yet she smiled when addressing me. Ms. Gio would point fingers at the children while communicating and even pushed their beds with her foot while they slept. Despite lacking alternative options, I still wanted to give the school a chance.
This marked my son's first daycare experience, and initially, he was excited about going. On the first day, he cried for only half an hour and quickly adapted to the daycare. We were thrilled to witness his adjustment. By the second day, he didn't cry when I left him and continued to express happiness about going to daycare. However, from the third and fourth days onward, he started crying upon my departure. In the second week, he cried throughout the day, and the teachers' response was simply to leave him alone until he stopped crying. There was a noticeable lack of care, and when I observed the camera footage, the teachers seemed more like cleaning staff, with no interaction between them and the students.
I monitored my son's progress on the camera every day, realizing that the curriculum was a complete lie. The teachers did not follow it, and the kids were not learning anything. Throughout the two weeks, Ms. Gladys played with the kids only once for about half an hour, while Ms. Gio never engaged with them. I found some relief in Ms. Gio staying away from the kids, pinning my hopes on Ms. Gladys, but unfortunately, that didn't turn out well either.
As the weeks progressed, my son's situation deteriorated. Seeing him still crying at the end of the second week, with no improvement and no one caring for him, prompted me to call Ms. Vicky, the daycare director. I saw on the camera that Ms. Vicky went to the class and talked to the teachers. When Ms. Vicky called me back, she explained that the teachers were reluctant to care for my son because my wife had told them to do their best when picking him up. This offended the teachers, and they refused to take care of my son.
Despite Ms. Vicky's intervention, the situation worsened. Ms. Gio began fighting with my son, and the teachers continued to neglect him. During lunch, instead of offering him lunch kindly, Ms. Gio forcefully tried to send him to an empty table where he would sit alone. My son cried more and more, refusing to move from that spot. It became evident that Ms. Gio was punishing him because I had called Ms. Vicky. She yelled at him, shook her finger, and forcibly took him to a spot where I couldn't see him through the camera. I have no idea what transpired there, but my wife mentioned seeing Ms. Gio harshly holding a kid's hand and reprimanding them in a place out of the camera's view. This was the last straw, and I went to the daycare to pick him up because it was no longer a safe environment for my son. When I arrived, Ms. Gio was not in the class. I informed Ms. Gladys that Ms. Gio should never fight with kids. Ms. Gladys claimed my son had kicked Ms. Gio, and she was "protecting" herself from a 2.5-year-old's "harassment." This is what I heard from her, and it marked the last day at this daycare.
Now, my son detests daycares, and I'm unsure of what to do. Every time he gets in the car, he tells me that he does not want to go to daycare. Even when he sees places similar to his old daycare, he starts to cry and insists he does not want to go.
As a suggestion to Ms. Gladys and Ms. Gio: I recommend considering taking karate and taekwondo classes to "protect" yourselves from 2-year-old babies' "harassments".
On the first day, I spent around half an hour in the class with my son and noticed how unkind Ms. Gio was towards the kids. She appeared harsh when speaking to them, yet she smiled when addressing me. Ms. Gio would point fingers at the children while communicating and even pushed their beds with her foot while they slept. Despite lacking alternative options, I still wanted to give the school a chance.
This marked my son's first daycare experience, and initially, he was excited about going. On the first day, he cried for only half an hour and quickly adapted to the daycare. We were thrilled to witness his adjustment. By the second day, he didn't cry when I left him and continued to express happiness about going to daycare. However, from the third and fourth days onward, he started crying upon my departure. In the second week, he cried throughout the day, and the teachers' response was simply to leave him alone until he stopped crying. There was a noticeable lack of care, and when I observed the camera footage, the teachers seemed more like cleaning staff, with no interaction between them and the students.
I monitored my son's progress on the camera every day, realizing that the curriculum was a complete lie. The teachers did not follow it, and the kids were not learning anything. Throughout the two weeks, Ms. Gladys played with the kids only once for about half an hour, while Ms. Gio never engaged with them. I found some relief in Ms. Gio staying away from the kids, pinning my hopes on Ms. Gladys, but unfortunately, that didn't turn out well either.
As the weeks progressed, my son's situation deteriorated. Seeing him still crying at the end of the second week, with no improvement and no one caring for him, prompted me to call Ms. Vicky, the daycare director. I saw on the camera that Ms. Vicky went to the class and talked to the teachers. When Ms. Vicky called me back, she explained that the teachers were reluctant to care for my son because my wife had told them to do their best when picking him up. This offended the teachers, and they refused to take care of my son.
Despite Ms. Vicky's intervention, the situation worsened. Ms. Gio began fighting with my son, and the teachers continued to neglect him. During lunch, instead of offering him lunch kindly, Ms. Gio forcefully tried to send him to an empty table where he would sit alone. My son cried more and more, refusing to move from that spot. It became evident that Ms. Gio was punishing him because I had called Ms. Vicky. She yelled at him, shook her finger, and forcibly took him to a spot where I couldn't see him through the camera. I have no idea what transpired there, but my wife mentioned seeing Ms. Gio harshly holding a kid's hand and reprimanding them in a place out of the camera's view. This was the last straw, and I went to the daycare to pick him up because it was no longer a safe environment for my son. When I arrived, Ms. Gio was not in the class. I informed Ms. Gladys that Ms. Gio should never fight with kids. Ms. Gladys claimed my son had kicked Ms. Gio, and she was "protecting" herself from a 2.5-year-old's "harassment." This is what I heard from her, and it marked the last day at this daycare.
Now, my son detests daycares, and I'm unsure of what to do. Every time he gets in the car, he tells me that he does not want to go to daycare. Even when he sees places similar to his old daycare, he starts to cry and insists he does not want to go.
As a suggestion to Ms. Gladys and Ms. Gio: I recommend considering taking karate and taekwondo classes to "protect" yourselves from 2-year-old babies' "harassments".
I scheduled a tour at this location via their website. Upon arrival I stood outside and rang the doorbell at least 3 different times. I could see through the window there were employees buzzing around, one in particular was standing around eating and not one time did anyone answer the bell or come to the door. I couldn’t give you a review on their childcare services because I never made it passed the front door for a tour. Wasted my time, my gas and my nerves for the first tour of a possible school for my daughter only to be completely ignored. I would have happily addressed the concern over the phone with this location but the phone number on the site took me to an answering service of which a gentleman answered that was unable to help with getting one of their employees to the door. 0/10 for first impression and I will gladly be looking elsewhere!
La Petite has cared for our three children over the last 5+ years. We are super pleased with the communication they provide us and the love they give our children. Now that our older kids have started grade school, LaPetite picks them up from school. We are grateful for all they have done and continue to do for our family.
We did not enjoy our tour here. We arrived and they were not prepared with any information. Seemed like they didn't know or forgot that there was a tour scheduled. Could not find the pamphlets regarding curriculum or tuition but wrote it down on a sticky note from her memory. Because of the time we arrived, it was very busy at pick up, we were trying to be understanding of that. The school is very small, she showed us very little of it. No key fob to enter, not always someone at the front desk. Anyone can come in and leave.. I received a call the next day from the director stating that I missed my tour and I told her I did not that we in fact came and expressed why we were not impressed. She was apologetic but didn't seem too concerned. I then received an email requesting to reschedule my tour (which I did not do), then another email thanking me for rescheduling and they look forward to seeing us soon... and then it continued over again until I unsubscribed from the emails. Very unorganized and unprofessional in my opinion.
As a first time mom, I was incredibly nervous to make the transition from family and friends caring for my daughter while I'm working to a preschool — but La Petite Academy has put so many of my fears to rest. The program director, Ms. Acosta, has been remarkable, as has the entire staff. Everyone has been communicative, professional and warm and welcoming to both my daughter and I. Furthermore, I appreciate that I'm able to receive daily updates from her teacher (who is kind and adaptable) through their app and even watch my daughter interact with the other children through a live stream. I'm so glad we found La Petite Academy!