Top Swimming pool supply stores in Molendinar, Australia

Highly recommend Oasis pools . The whole pool build process has been so easy . Brett is so knowledgeable and approachable From the office girls especially ,Karrie and Kylie , to the all the trades everyone is so friendly, professional and helpful , nothing is an issue .The pool is beautiful , high standard of of workmanship .

Great team behind a great build , very helpful in making our pool dream come true , would highly recommend

Greg and the team from Oasis Pools recently built our inground pool in Varsity Lakes. We couldn't be happier with the result. Oasis were very responsive in their communication and the pool was built much quicker than we imagined! It also looks amazing! Unbelievable!! We would highly recommend using Oasis Pools, you won't be disappointed!!!

Fantastic service from start to finish, Rob initially took the call, and once there completed the sale of a new salt water cell for our chlorination system, not only that, he replaced and tested the cell to see that all was good! Over and above service, Thank you Rob 🌟🌟🌟🌟🌟

Very helpful and great customer service

We recently had the pleasure of working with Oasis Pool Constructions to have a brand new pool built for our family and we couldn’t be happier with the results. From start to finish, the entire process was a breeze and the final product exceeded our exceptions in every way.

The team took the time to understand our vision for the pool and worked closely with us to help design a pool that was perfect for our family. The design perfectly complements our outdoor space and we couldn’t be happier.

We cannot recommended Oasis Pool Constructions highly enough. If you’re considering a new pool for your family, this is the company to choose. Thank you Oasis for creating our dream pool!

A huge thank you to Greg, Brett and team for giving us the most beautiful pool. Greg was so patient and put up with countless changes from me, including changing the location from back yard to front! He did it all with a smile and we are extremely grateful. Thank for your transforming an unusable front yard into a beautiful space.

Can’t thank Greg, Kylie & the team at Oasis Pools for completing our pool in such a swift and professional manner. The communication was wonderful, very good value and the finished product is perfect! We couldn’t be happier. Thank you again!! Would HIGHLY recommend

When I first spoke to Brett and the team about the construction of a pool I expressed my concerns as I had a previously bad experience, he informed me they would be in touch throughout the whole process, the whole team are truly amazing they were so helpful and polite and kept their word about keeping me inform and I have an amazing pool at the end so thank you Oasis Team your support was appreciated ….. Cathy

their site to register does not even work - no support and they do not acknowledge any appliance for warranty even if they have a serial number as unless you can show proof of purchase the appliance is deemed not to be theirs - I will never ever buy any appliance that is even remotely associated with Astral and avoid "my fluidra"

We hired oasis pools to build our pool due to the high quality finish pools displayed on their website & social media platforms.
I can confirm that our pool is Finished to a high quality standard and all the subcontractors oasis supplied done an amazing job.
However the level of customer service from oasis is just not there, the lack of communication was our biggest issue and we were made to feel like we were pain every time we phoned for updates or explanations of processes or invoices.
We had trades turn up when we were not home so they were having to climb fences to gain access as we were not informed they would be coming.
We wanted a certain feature added to our pool(minor) and the response from the site supervisor was “I will persuade the boss NOT to do this”…. As the paying customer we should have anything we like added to the pool build as we were paying for this service.
We would leave messages with oasis regarding pool issues & no reply.

Like we said before the pool finish is amazing and it looks great however we wouldn’t recommend oasis as the level of customer service for the price being paid for these pool builds is not there, we receive better service from our Gardner!
We believe oasis take on too many pool builds to be able to give the customer service clients deserve.

Had a Astral spa gas heater installed it only lasted just over 2 years.
They will not stand by their product. Totally get waranty is 2 years , ours lasted 2 years and a couple of days. When we were dissapointed and unsatisfied with their response, their agent stated that they didnt even have to come out and take a look.
Very poor product, dreadful value for money. Not worth it!! beware.

Went in to get a chlorinator repaired, and was met by very friendly staff who organised repair immediately.
Rob went above and beyond by not only quick repair but also tested the unit to ensure it was working properly.
Well done and highly recommended. Thanks

Went in to get availability for an old cell and was looked after by very friendly and talented staff who organised everything perfectly.
Rob went to the next level and put together a wiring connection that was perfect.
Well done and highly recommended.

I was recommended by a mate - and I have to say I am glad he did. Greg in the store and Logan the installer were just fantastic. Great advise and great cusomter service. Managed to get me sorted and a week out from Xmas amazing. Also followed up to make sure all good. Highly recommend the team. Note it wasnt a cheap repair - but the service certainly smoothed the pain.

Old fashioned good customer service! Even the young lady was polite, wanted to help and pleased to serve, wish more companies could be like this! Thanks Rob for your help!

Everything has failed in 4 years or less.
Pump
Clorinator
Heat pump
Light
Wish I had never installed anything from this company.
No help with repairs outside of warranty. With almost perfect timing everything failed just outside the warranty period.
I’m in the very expensive process of changing my entire operating system to a more reliable brand. So disappointed.
STAY AWAY FROM ASTRAL.

I have seen a few negative comments about this business. I think who ever said it must have got the wrong business. I have purchased items from this company and always found the staff most helpful. my last interaction with the them started as an enquiry to see if they had the part I wanted. Greg spoke to me and explained that the part i wanted was still under guarantee. I was surprised because it was almost three years old. Greg then took all my details and arranged for the company concerned to come to my place and replace the part, all at no cost. I was very happy. the person who came to replace the part was also very helpful and polite. I think this is great customer service all round.

So grateful for Rob the technician who was friendly, professional and knew exactly what to do. I will definitely be back. Thanks Rob, much appreciated!!

My pool builder used all Astral equipment. Not a single thing lasted 2 years. Chlorinator buggered, acid feeder buggered, Even the robot cleaner has carkt it 3 times.

These guys will do anything to avoid warranty and create obstacles they know you won't achieve. Save yourself the hassle and waste of money, looks for another brand. These guys are ripping Aussies off hard.

Their sales team is excellent! Greg, this week was polite, helpful and efficient. Cost of even larger items was good and a pleasure to do business with this company!! Highly recommended.

Good company great advise and there prices are the best even bigger range now of salt magnesium and all the filtration and fittings good selection of pumps

Super helpful staff
Great prices

Great place for your repairs and supplies. Friendly staff too

Very hard to contact Astral Pools support, no contact phone numbers listed on their website which instructs you to click on the chat link which is non existent. After managing to find a contact phone number I've been on hold up to 45 mins at a time waiting to lodge a warranty service call. This is the second time our chlorinator has failed in the last three months and I've been waiting for 23 days so far this time for their sms message to advise me when it will be scheduled to be serviced. Multiple follow up phone calls to them get a response that they are busy and to continue waiting.

Astra pools were the most unhelpful organisation. I am a qualified refrigeration and electrical mechanic with vast experience, Astral pools would give absolutely no technical assistance to me on there equipment. They told me to contact other people who work on there equipment which had been done over a period of 2 months to no avail the technicians kept promising but never turned up. The client has been suffering for months and the heat pump is just over 2 years old.
Do not purchase anything from them they don't care if it works only that you purchase it.
If I could give less than 1 star I would.

Spoke with Steve today for over an hour re my pool and he was so helpful with general and technical help. I would definitely recommend them! Thanks so much. You don't get this kind of help often.

The team at IPP we’re fantastic. David was extremely knowledgeable and made me double check my system so that the replacement pump was what I needed. He spent time discussing the options and then gave me a price which was around 30% cheaper than our pool maintenance team. I wish there were more companies in the industry that were so focused on customer satisfaction.

Had Astral Pool equipment installed as part of the pool build. It started playing up within 2 weeks of being installed. Waited for a response in relation to pump noise but problem corrected itself. Then had problems with control unit constantly putting pump into start up mode. Again waiting weeks for a response after submitting an online service request as well as sending emails. Someone called out of the blue and booked a service. The serviceman turned up and replaced something. Fixed one problem but within two days another problem occurred. Control unit will not even start pump, is all over the place with its readings and the PH sensor drops in and out. Have been waiting a week after sending two emails. Have tried calling but as other reviews say, it is a waste of time. Waited 33 minutes before giving up...........buyer beware.

I’ve have had some pretty dodgy people out here but these guys are the worst. I didn't want to get them back for a 3rd go as I have no confidence, or trust in them, but some time later I sent pics to their office of the job he’d done he denied it. So they’re taking his word over mine and not prepared to do anything.

Worst customer service. Corporate office worms trying to get out of warranty jobs. They really don’t like being called out. Incompetent staff with no idea how to find a problem. Broken parts. Excess water loss since installation of there product. Would never recommend again. I should have done a quick search on google to see the bad reviews they have on whirlpool. STAY AWAY AT ALL COSTS.

UPDATE: Staff and technicians have serious attitude problems even though they were in the wrong as they don't have the correct equipment to test for faults.

DO NOT reply with one of your “we take customer service seriously” lines.

10/10
Fantastic service, everything manufactured onsite so knowledge is amazing. Awesome prices. Definitely be using them again.

Highly recommended,very good service and had lots of knowledge about pools and equipment, prices are really good considering it is all manufactured right there in there factory will definitely be useing them again,

Excellent Service!

SHOCKING RIP OFF. Went to pick up 40mm Hydro Valve. 2 older guys behind desk and NZ lady serving. They all made a big deal about how unusual this item was and then pulled a price out of the air of $44 - they just seemed to make it up. I checked my phone and it was $22 most places - raised it with them and they carried on angrily and said "well get it from somewhere else then" - the NZ girl screwed up the order aggressively and scoffed. Realise it is only $22 more but 100%!! Got it for $24 from a pool place in Bundall (was EXACTLY the same item / same brand etc) - together with some customer service that these guys could definitely take some notes on. Rude and a rip off. Was going to ask them about a pool light god knows what figure they would have made up then!!!! Highly recommend shopping around for prices before you go to these guys! Definitely wont be going back there in a hurry.

Always easy dealing with these guys. I don't know a lot about how our pool works and what it needs. I give the most ridiculous of explanations of how it's looking, what sort of spots I have and throw a water sample across the counter and I have always received clear instructions and been supplied only the products that I need. Great people, super easy to get along with and they don't expect everyone to be an expert. Thanks guys.

Great service at a great price. Good to see this type of service