Top Swimming pool repair services in Peterborough, Canada

Big thank you to Michelle the Service Manager that came out 2 days before Christmas and repaired our hot tub last minute on the weekend. She was very knowledgeable as well as reassuring and had us fixed up in no time with great service!
Thanks again.

Purchasing a new hot tub went well. Once it got setup I used it once then noticed the next day I have only half the water in the tub. I found the leak, called as soon as I could, on a Saturday and they said it would be high priority on Monday. No phone call back, called serveral times myself, nothing. Ended up up going in and speaking with service on the Monday, they said there was nothing showing on my file at all. He said “I will have to look to see when we are in your area next”, nothing about priority as my new hot tub won’t even hold water and we are in below 0 temperatures. He said Friday we will be in your area, I told him that’s longer than I expected but ok I will wait until Friday. Friday comes, technician showed up, took him 10 minutes for him to find all the parts he needed and so now he has to order parts and can’t tell me when they will be in. Now I am just waiting…1 week before Christmas break and who knows when this will get fixed on a brand new tub. Very frustrating. Update. Service called me back the next day after writing this review and tech fixed it within 2 days. Which was great, But now I have a leak in a different location and can’t get through to service as per usual.

We took delivery of our Passion Spa Happy August 2022. When it arrived one of the panels was cracked. We had some issues initially but I think things have improved with the staff at their shop.

Update…Hot Tub People got back to me and said my parts are on the way and I have a scheduled appointment on Dec 15! Looking forward to it! I’ll update again upon receipt of the parts.

Second Update…all is good now. The parts have arrived and the panel has been replaced. Thanks Michelle!

So very happy with my purchase and set up! I’m new to the hot tub world and Tony and his team were fantastic! The set up was done with ease and Tony took the time to explain the process of adding all my chemistry to the tub so it felt less overwhelming to me. Very professional and excellent service!

I couldn’t be more happier with my purchase overall. Never thought I’d say this but bring the cold weather on!

I wanted to share that the manager Matt called me the next day as soon as he saw the review. He took complete ownership of my experience and shared if he was made aware of our experience yesterday he would have stepped in to help recovery with flair. What impress me is that he did not make excuses for the unpleasant experience. He has assured me the panel is ordered and going to be delivered in 6 weeks. I have edit my original review, I will share my delivery experience was not a positive one and if I did not write a review I am not sure he would have been aware of the gaps within the service and sales. I am willing to change my star rating once the replacement panel arrives as promised.... Would I recommend the Hot Tub People? Yes, BUT I would recommend that you double check with the office that all components are package for delivery (make sure your hot tub is not missing the electric plug ). Thank you Matt for your call today even though you cannot change our experience on Monday. I respect how you stepped up and owned it.

I didn't want to have to post this, but my patience has run out. We bought a new Dynasty tub at the start of the pandemic. It came with the wrong cushions, but not a big deal. After 3 years of delays, mistakes, and excuses, we still don't have the right ones.

More importantly, the tub started leaking this July (just outside of warranty). After many attempts to reach the service department we finally set-up an appointment. I was told this would cost $200 as it is out of warranty, which I totally understand. I took the day off work and the technician ended up being a no-show. When I reached them they apologized and re-scheduled. I took another day off work and when the guy came he said he could see the leak (and the obvious amounts of water inside the case), but without the proper camera he couldn't locate or fix the problem. He said he would have to send someone more experienced??

When the next technician came he spoke to my wife (as I couldn't take another day off work). He said that the good news was that there was no leak, and that maybe I had overfilled it at some point. This is not only wrong as it's clearly leaking, but it also contradicts what the first technician said. I called to express my frustration and request an actual solution but now nobody is calling me back. We currently lose an inch of water every 48 hours, and with the temps dropping below zero I can no longer just refill it from the outside hose.

In short, we're not going to be able to use the tub this winter which is when we enjoy it the most.

Update as of 11/16, the shop called me back and will come out next week to give it another look. Fingers crossed.

11/16 Some great progress, technician came back today and found the leak, and the fix appears to be holding. Time will tell...now if I can just get the right cushions.

Tony and his crew who delivered the tub were amazing. Friendly and efficient. Tony went over and above helping me learn the chemicals and how to operate the tub, when the rest of the company seemed unreachable. Thank you Tony !!

Team Tyler was just here from the Hot tub people. Great bunch of guys, outstanding customer service and they delivered the hot tub so fast. This is my first hot tub purchase and Tony explained how to set it up for the first time. I can’t wait to get in!

good hot tubs and swim spas and the ladies that work there are gorgeous!!!!!