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Agent who came to see myself (Paul) was lovely and helpful. Very sensitive to the situation with the property, did extensive research prior to the appointment, took the time to go over everything in detail and listen to any points I had to make. Best agent I've seen

Had a great experience with Paul and the team. The sale was emotional for me and was met with a few obstacles but Connell’s made sure I was reassured at every step of the way. I would definitely recommend them and I’m 100% happy that I chose them.

Connells has been constantly helpful and professional in the sale of my property which is in the process of being completed. It has always been possible to speak to someone either by phone or in person about any questions I might have and I was pleased with the number of viewings they managed to secure. In particular, Paul has always been available to talk to and answer queries and I felt involved in the process. Although my final sale price was lower than I had hoped, the fact that so many viewed the property meant that Connells had marketed it successfully and as the market is undoubtedly tricky at the moment, I was pleased to have sold when I did. I would definitely recommend them if seeking an estate agent in this area.

Absolutely useless. Took them 10 days to get our property online after signing the contract even though they knew we were in a rush to sell as we’d found somewhere we wanted to buy (our offer was accepted on the condition that we could find a buyer within 2 weeks). We then lost out on that property as it took them too long to get our property on the market. On valuation they assured us the house is worth £325,000 & it’s likely we’d end up in a bidding war & get more than that. After 2 weeks of the house being on the market they advised to drop the price down to below £300,000! We then realised that we’d signed into a 6 MONTH sole agency agreement which they did not explain or mention when signing up. They also used to just show up for viewings without letting us know that anything was booked in. They also never answer the phone & are impossible to get hold of which resulted on us loosing out on a SECOND property that we wanted to purchase as that agent couldn’t get hold of Connells to confirm our situation so they therefore couldn’t put our offer forward so we lost out. In the end I had to get in touch with the area manager to release us from the contract as it was just one thing after another. Never again!

Our buyer’s position (which Connells knew about from the start, but didn’t tell us) meant that there were significant delays, and it would have helped us a LOT had they explained it to us at the start. Furthermore, there was virtually no sales progression from Connells until we started piling the pressure on. All in all, it was an extremely stressful sale that took a long time (almost seven months in total from the date of us accepting the offer, despite there being no chain at either end), due in part to Connells not giving us all the relevant information, and to them being very relaxed when it came to progressing the sale. We did get it done though, finally. Would have given Connells one star, but have upped it to three stars as they did pull out the stops at the end and started being more helpful and communicative, which we appreciated. I certainly wouldn’t use them again though.

Massive thanks to Connells for helping us to buy our first home. We didn't have a clue where to start when it came to buying a house, but Kim Law explained everything in such detail that it simply made the whole process so easy and quick, she was great with communication and kept us informed about everything along the way!
Definitely Would recommend.
thanks again!

Save yourself any additional stress in what is an already stressful situation- moving house and chose any agent other than Connells Westbury on Trym.
After a bad experience in 2010 (lack of communication, false information, delays in the chain etc) I was very reluctant to use this agency again for a move in 2022 however Jo came out and valued our property and was very likeable so against my better judgment we decided to instruct the branch.
Initially all was ok but very clearly again we experienced the same issues as before in terms of lack of communication, having to chase for updates, the manager Ian was very dismissive and mainly focused on how short staffed the branch was so nothing was his fault. The chain was on the verge of breaking several times and in the end it was the fact that 3 parties in the chain communicated with each other and gave up with Connells was the only reason the sale completed.
I would add in 2014 we sold with another local agent and had a far more positive experience.
All the negative reviews about lack of communication and dismissive attitude and poor customer service are sadly spot on so this agency is best avoided if you want to minimize any additional stress related to a house move

Contrary to all the positive reviews on here, my elderly parents experience was anything but positive from start to finish. There were 2 cash buyers and 1 first time buyer with a mortgage in place in this simple chain but due to the total incompetence of the solicitors Connells recommended they use, the whole saga took nearly 5 months to complete. Connells response to all parties was that it was no fault of theirs and that they washed their hands of the whole situation. I would suggest that you use your own solicitors if you decided to buy or sell with them. Also Connells you should look for the definition of customer service because your staff definitely do not display any of the attributes you would associate with this. Lastly I would suggest that you investigate your relationship with Talbots solicitors as the service they provide to your customers is appalling. This is not a review of sour grapes but an account of our experience. If I ever chose to move house the Connells would be the last estate agency I would use