Top Spas in Brockton, United States

Terrible experience and terrible customer service.
I brought my mother in to get a massage and she left feeling worse than when she came in. I have not heard back from the manger.

My massage was long overdue and much needed! My only regret was booking the appointment early in the day. It would of been much better at night so I could go straight to sleep 😌😴

My massage was great. The prices are a bit high.

Depends who you get for a professional might be good or just ok

This review is for my massage therapist Nathalie who has been exceptional, compassionate, kind, and consistent in delivering a relaxing massage session. For the front staff, Bri and Nicole are awesome, always super helpful, nice, and kind. I like asking for help and scheduling appointments in-person versus on the phone. Management can do better with training new staff via over-the-phone experiences and service because there have been times I called and reached various new staff who were not as helpful and frazzled and ended up putting me on hold for another person to help anyways.

This review is for the staff - they’re simply fantastic! I had the pleasure of speaking with Bri who helped me organize a surprise massage for my mom. She was kind, extremely helpful, and fun to talk with. The transaction was effortless, and her and Nicole even went above and beyond to help leave a message/note for my mom too. Thank you both for a great experience! My mom loved the massage and her time spent at Massage Envy. We would recommend this location.

Their official policy is that when using saved credits (for ex, due to how they charged during covid) for premium services (a peel etc), they use $140 worth of credits for services listed as $100. That’s a ripoff, and so I stopped using them for premium services.
Otherwise, they are “good.”
— And in response to the comment below, I did communicate with management. That’s how I know that overcharging is official policy.

GREAT service and staff. I love the therapist!