Top Hotels in Miami Lakes, United States

I was truly disappointed with this hotel. I had wanted to stay here for as long as I could remember but I was seriously let down. The people who work in the front desk either need training in hospitality or to be fired. These employees were the most unhappy, rude and very dry people I have ever met in my life. Rooms were decent but i found food wrappers underneath the bed. I was lucky enough to have a view of the pool with a very nice balcony which was the only redeeming quality besides the TV. Bed was uncomfortable and bathrooms need a serious upgrade. I invited my sister for a few hours and the hotel staff at the front desk treated her horribly. They kept asking her if she was there for delivery despite being on the phone with me telling me she had arrived. The front desk staff handed her a map and told her to walk all around the hotel just to get to my room like if she was some kind of second-class citizen not being let in through the front of the Hotel. Also, this hotel must owe FPL money as the hotel at night is VERY DARK. Both my sister and i felt very uncomfortable. Getting an Uber/Lyft at night here is very annoying as the drivers are unable to locate the Hotel being that there is no lighting. I called the front desk just to see if there was a problem with the lights in the place in which the front desk replied "we will speak to the engineers. " What kind of answer is that? Hotels are supposed to well-lit and inviting. Sadly, I did not feel that way during my stay at the Miami Lakes Hotel. 5 stars for the location as it is in the prime Miami Lakes location. Restaurant inside is also very good if you don't want to leave the premises. Other than that, i wouldn't book again.

- the staff, specifically Enrique, have been exceptionally well trained when we arrived at the hotel after a long day of flight delays. Going above and beyond during our short stay
- the room is quiet and with good air conditioning. The room was found in good condition and spacious

So one morning while in bed I hear voices on our balcony and I go look and it’s men on the balcony painting. I goto the front desk to inquire about the failure to notify customers of this via signage or verbal during check in. The front desk personnel tried to contact the manager via phone he didn’t answer. Then an employee walks a few feet over to the managers office and according to the employee the manager has instructed the employees that they are to only tell guests about maintenance if they ask but don’t mention it during check in. The manager didn’t even come out of his office to address me. The employee did comp us breakfast though. I just wanted to share how the manager is a poor manager and leader.

We are originally from Miami and moved out of town so we came down to visit family. Our plans had changed so we booked the same day at an affordable price. We walked in and the hotel looked really nice from the inside. It was a little tough to locate but nothing serious. We were greeted warmly by the receptionist. We walked into our room and I liked the layout of the hotel and it did feel good when we were getting settled. The floors were wet in the room but we assumed they had just been mopped. It was freezing for us when we walked in so I raised the temperature from 60 degrees to 76 degrees which is the temperature I prefer. We left for dinner and came back two hours later, and the floors were still wet. We thought it was odd but again we didn’t really pay attention to it. We went to bed, and when we woke up… you guessed it… wet floors, wet ceiling, wet walls. I awoke at 530am due to someone yelling in the halls. That was going on for quite some time. We had planned on checking out early because we had things to do so I figured I would mention it to the receptionist during checkout. The guy at the counter in the morning did not seen like he cared about his job at all. Not warm at all. His name was Mac. Some people have bad days at work so I looked past it. I told him about the condensation, and he asked if I had turned off the AC. I said I had adjusted it, and he said that “in this weather, the ac will do that to the room when turned off” basically implying that its my fault that we had a wet room. I could have argued but I didn’t feel like it. We are from Miami and have lived here for 20 years. Yes, it may be hotter now then it was five years ago but I had never heard or seen anything like that from a fully functioning ac. I kept on with my day since we had plans. Later on, I was looking through reviews, and it seems that this is a common problem. We had reserved through third party and another reviewer had mentioned that the manager told them they couldn’t do anything for compensation due to being booked through a third party. I could have called the manager but based on the reviews, I doubt anything would have been done. I really wanted to like this place but due to many things , it was not meant to be. My kids also wanted to jump into the pool at sunrise but they are picky and said the pool was filthy.. I give a generous 2 stars because I enjoyed the layout and the staff when we checked in was nice, but we won’t be coming back.

I am stunned by the high rating this hotel has. Upon arrival the room smelled very strongly of cleaning products, as if they are trying to cover up a foul smell. The hotel definitely needs some updating (especially the bathrooms in the rooms). I stayed in a “pool view” room, the view was horrible and there isn’t much to look at as the pool isn’t anything out of this world. The nicest part of the hotel were the wood room keys. Had never seen that before and I must say it is a nice touch. Other than that, nothing impressed me.

The WORST part however is that before 8am I was awoken by loud music and yelling in the pool area. Excuse me, what? How dare the hotel allow this behavior to go on so early in the morning? I couldn’t believe that such a “prestigious” hotel did not tell these individuals anything. Very disappointed and I will NEVER be staying here again.

Hotel is pretty nice. The rooms are big and comfortable with effective air con. The bathroom smelt a little damp but it was clean and the water was hot. It feels like an 1980s hotel that’s been partially updated.

The outside area is really nice, the hotel’s best feature.

The Miami Lakes area feels safe with plenty of restaurants and other amenities.

The accommodation was part of a booking with Princess Cruises. If you are booked to stay here, I would say it’s a good place to stay.

I have quite a bit to say. I usually keep my reviews short and sweet. But not today. I came to Miami Lakes Hotel for a short vacation from work. The Property itself is Very Beautiful. When we arrived in the lobby area we were greeted by the man behind the counter. He didn't really seem like the Customer Service type of guy. He seemed annoyed a bit or was that his personality? Anyway, it didn't seem welcoming.. The building itself was kind of hard to find because the building doesn't have any symbols on the outside to let you know that you're actually at a Miami Lakes Hotel location. We spent 30 minutes looking for our room. We finally found the building and our room. We paid for a room with a balcony but was given a Terrace suite instead that leads directly to the swimming pool area. We were going to asked to get switched to the room we paid for but we just stayed to see if we would like it. We later found out that's a noisy room. 1st of all there is a Table right outside of the room (near pool area) which is about 4ft away from the patio area. At night a table of about 8 people was talking loud til dark. The next day atq 8am in the morning a man sat alone at that same table and was talking on the phone very loud I feel like the table table was too close to the patio area and you can here people, which can possibly wake you up. The room was Clean. The sheets and towels were changed. The garden area is very beautiful. We did swim in the pool but didn't use the exercise facility & etc . We didn't get to order food from Restaurant connected to the restaurant. Maybe next time The wooden room keys were cool to use. I would love to visit again for a longer stay but hopefully the concierge would be HAPPY and the correct room would be assigned.

Have spent many nights here on business. Very comfortable beds and unique atmosphere. Easy walk to some great restaurants. Spent to many hours in the bar on several occasions with workmates after hours. Great incredible memories at least what I remember.