Top Hotels in Dammam, Saudi Arabia

Had a short stay at Sheraton Hotel, Mr. Marlon has offered us examplory customer service and support. God bless him, you definitely need more employees like Marlon.. Stay blessed and Safe

Title: Disappointing Experience : Deceptive Debit Card Usage and Partial Refund at SHERATON Hotel

I recently stayed at SHERATON DAMMAM Hotel with high expectations of an enjoyable and hassle-free experience. However, my stay turned out to be far from pleasant, as the hotel mishandled the usage of my debit card and failed to refund the amount in full, leaving me disappointed and frustrated.

Upon checking in, I provided my debit card details as a form of payment for the room and other services. To my dismay, a few days after my departure, I noticed excess amount was debited from my account.

Immediately, I contacted the hotel's customer service to report the unauthorized charges. The response from the hotel staff was slow and unresponsive, exacerbating my concerns. It took multiple attempts to get through to someone who could address my issue, leaving me feeling neglected and unheard.

After much persistence, the hotel acknowledged the mistake and claimed it was their mistake. They promised to refund the incorrect charges promptly, but to my dismay, the refund amount fell short of the total sum that had been wrongly charged to my account. The discrepancy in the refund only added to my frustration and distrust of the hotel's handling of financial matters.

Throughout the process, I encountered a lack of transparency and accountability from the hotel staff Mr. Mohammed Shafi. Instead of taking ownership of their mistakes, they seemed dismissive of my concerns, making me feel undervalued and asked me to file a complaint.

Beyond the financial inconvenience, the experience left me questioning the hotel's overall security measures and their commitment to customer satisfaction. Trust is paramount when it comes to sharing sensitive financial information, and the hotel's mishandling of my debit card details raises serious doubts about their ability to protect their guests' personal data.

In conclusion, my stay at SHERATON DAMMAM HOTEL was marred by the misusage of my debit card and the subsequent partial refund. The experience was frustrating, time-consuming, and disappointing. As a guest, I expect transparency, prompt resolution of issues, and the assurance that my financial details are handled with utmost care. Regrettably, SHERATON DAMMAM HOTEL fell short on all these fronts, leaving me with little desire to return or recommend the property to others.

I strongly advise potential guests to exercise caution when providing their payment information to SHERATON DAMMAM HOTEL and to monitor their financial transactions closely during and after their stay.

خدمه في حلوه ونظيف

Cafe is quite good. Excellent decor. cakes and Coffee is very tasty. But the special attention care and friendliness from Inshaad and laline made us feel right at home. They personally came to tables to check if we had everything we wanted and if everything was up to mark. Loved his genuine touch of hospitality, which brings up the bar quite a bit.

This hotel is Located in Dammam's Mid-Area. We are close to the airport, shopping centers, and markets.

The room is dirty and the facilities are very old
I won’t choose to stay next time in dammam

Five star property. Multiple restaurants available, good outdoor pool. However the room service is not good. Stayed for two days, but no one came for refilling the complimentary items. And there was no cleaning also.

Attended an activity from my company, held in Sheraton Dammam.
It was old, yes, but you will definitely enjoy the ambiance of luxurious classic look. It's clean and the food served are good. I mean I tried almost everything form what they've served, and everything taste really good.

Typical SHERATON HOTEL

The front desk was unbelievably kind to us. it was hard to believe how kind and nice the front desk was

Pool is good

They have good sheesha place

The breakfast was below average - One of the chef was very rude (I think he was Bangladeshi).I asked him for freshly made french toast - He refused and started shouting at the waiter that don't bring such requests

Location
The location is superb because it's close to hot spots suchs as

LULU HYPERMARKET
EDDY
RESTAURANTS
DAMMAM CORNICHE

Not great but affordable

Service was great and very helpful specual shout out to Raj at the reception. Rooms were nice and the food was amazing. The most awesome thing is that their tolerance of having a breakfast / brunch at the rooftop during ramadan for non fasting/ non muslim guests.

Receptionist lady was awfully brock my happy mood, she accused me of something that I haven't done, after some time she found out that i haven't done that she's accusing me for nothing. even though she didn't told me she's sorry, she insulated me and my family.
At least I deserve a sorry from her. And the hotel manager don't know who that is. next time if you are appointing someone, at least try to appoint a good mannered person

It is an amazing hotel.
The staff are friendly and helpful.
It has a great Lebanese restaurant, outdoor pool, and an amazing spa.
Otherwise, The rooms are not really good for the value.

Our company iftar party was here, the food was delicious, the seating was a little less, the staff were very helpful, and there were many different types of food.

Iconic hotel being one of the first hotels in Dammam. Great location with access to many city places.

the hotel was great we really enjoyed, and also Zainab from the reception was so helpful and welcoming.

الموظف سيئ جدا بالتعامل السعودي ولا ادري هل هو مغصوب على العمل او وش اسلوب تعبان ولا فيه سرعه بالرد يعني ياليت يشوفون له حلل

Can unmarried couples Rent a room here?

I want to share this for Public awareness as the Hotel did a Scam at Check out for Broken TVs as they already had put them in place and took SR2000. So please record Video first while checking in to this hotel as they can scam you as well

Nice place

Nice service

مكان هادئ واسعار مناسبه

Really bad guys , DO NOT RENT HERE staff is really nice &great , but everything else is so bad

They didnt provide me a towel even though I requested them repeatedly..
I made the booking through agoda by card and they told me I needed to make cash payment for checkin..

I stayed here for 1 night only because I cannot stay longer.. The carpet is so dirty and dusty. The aircon unit is dusty.. The sofa has bed bugs.. Very poor housekeeping... The toilet is not well cleaned... Vert poor room service.

I have been staying in this hotel for 4 days from 15th until 19th Feb.2021.
The hotel staff are very courteous & supportive . Location is perfect for business and leisure trip purpose. But the room need to more hygienic and sanitized due to Covid . The room carpet is very old and dirty . Small Cockroaches in the toilet and toilet door lock is not essay to handle . Hotel to be refurnished and proper maintenance required. Housing keeping services are not good and need to be properly supervised on daily basis .

Best Hotel for business visit in Damman. The hotels located near the center of city. The service of this hotel is great.

good

خدمه زينه مرررررررررره

نظيفة وهذا أهم شيء ومتكاملة من والى

مناسب ماليا .. ويختلف حسب الموسم

Very nice large room, helpful & courteous staffs, food at the buffet was good but limited choices compared to hotels in South East Asia. In 2016, there were some renovation underway during my stay, otherwise I'd give them more star for sure... thank you.

Very Bad Hotel costly for nothing