Top Meeting planning services in Burbank, United States

Our flight got cancelled they were able to get us a room. When my AC didn’t work they sent someone up right away and got it fixed. The restaurants were amazing and drinks were great!! The two swimming pools were great. The second pool is hidden but worth it! Find it!

This hotel is average, at best. Very close to the airport- which is the only reason 2 stars were given. I should start by saying, my husband is a Titanium Elite, Marriott member. We’ve (and especially him) have stayed at A LOT of Marriott properties! The lobby is beautiful- that must be where they spent all of their money in upgrades, because the rooms are dated! The service at the outside bar area is terrible. The staff is super friendly and acknowledge you quickly to drop menus, but then we sat there for 25 mins when we had already told the bartender we were ready to order and he just never came back over to take it! I’m sure this is a great bar, if you have a few hours to kill, aren’t hungry and like being left alone. There was no Wi-Fi, on a Friday (a work day) and when I called down to the front desk I was told that that just happens a lot, sorry! We were on our way downstairs to leave for dinner one of the nights and a hotel staff member with a group of people loudly charges in the elevator before letting us off, so everyone exiting has to squeeze by her group! Terrible service but also horrible MANNERS!! Hotel housekeeping is severely underpaid, because they are the only team who has any sense of urgency in that place -quick to bring up extra towels, the room was spotless/clean! So, if you seek convenience (location) and want a clean place to stay, don’t need Wi-if to work, plan to eat out for meals, and like taking the stairs- this place is for you!! Otherwise, there are much cheaper options in the area!!

Hotel is across street from airport but has no aircraft noise. Shuttle to and from airport is very convenient. Rooms are large and comfortable. AC unit has excellent temp control and is quiet. Bar/restaurant is comfortable and relaxed. Very easy to get Uber and get around LA. Meeting facilities were excellent.

Easy 10 minute walk (they have a shuttle) from BUR terminal lands you in this less than standard Marriott. Twin beds, squeaky, moldy A/C units that are hit or miss when they work is what you’ll find.

Mostly clean, strange staff who are nice when they feel like it is what kind of service to expect. Guy at the bar threw my check at me for my drink costing $15. Basically this is a great place to get some quick sleep before a trip, that’s all. Internet this visit was very fast, an upgrade from most.

Hotel room was comfortable, the staff were respectful and friendly, however there were unacceptable mistakes made as a result of front desk staff literally not following our repeated wishes/instructions regarding credit cards that ended up being costly to me. We had 2 cards on the room, one was a Canadian card and the other was a US card. We repeatedly told them to charge the US card but the Canadian card got charged instead even after we made sure to tell front desk multiple times to charge the US credit card and we were assured each time that they would. When we called they wouldn’t reverse the entire amount (as foreign cards come with an additional transaction fee plus exchange rate) despite this situation being the hotels mistake. This is absolutely unacceptable, and extremely frustrating as I am literally bearing the cost of their mistake.
Not to mention the check in process was the opposite of smooth. Definitely would recommend not to stay here. Would rate negative stars if it was an option.

Travelers warned. It may happen to you as well.

Had the most negative experience among all the hotel stay experiences so far (more than 100 stays with many hotel chains). Marriott Gold elite member, but booked through chase ultimate reward program with loyalty number. Reservation confirmed and everything normal until we were told that Hotel was overbooked when we arrived around 9pm. Offered to change to hotel in their chain for free at a different airport LAX and full refund, 30-60min drive away depending on time of travel and traffic.

Unfortunately we were heading towards opposite direction 2nd day early morning, so we asked for a replacement hotel in the neighborhood and OK to be cheaper and lower rating. Hotel staff lied saying no single hotel available, but we can find plenty of hotels available and much cheaper but in different hotel chain. After 30min discussion realizing they just kept saying the same script over and over without really trying to understand and help, we left and booked a much cheaper Hilton hotel ourselves. After we got home, I followed up twice with Marriott customer service, got response that Chase ultimate rewards booking voided my benefits as elite member and delegated this refund and reimbursement request to the hotel, then no response or status update for more than a week.

Now two weeks after the incident, no refund or reimbursement for inconvenience, no hotel initiated communication. I am very disappointed and will move my future hotel stays to Hyatt, Hilton and others where members are treated better.

Incidents do happen, but how you handle the incidents and treat people tells a lot about corporate culture, service and training.

Marriott M Club vs. Concierge Lounge

The Concierge Lounge at Los Angeles Marriott Burbank Airport (486 guestrooms within two towers) is open 24 hours per day. The big & clean lobby is impressive. It is only 16 miles away from the heart of downtown Los Angeles.

It offers daily full breakfast and Happy Hours with Hot Food Sunday through Thursday and Light Refreshments (See a photo for reference) on Friday and Saturday only.

I really like this Concierge Lounge with a true relaxation environment over other M Clubs that often are too crowded like in LAX.

We stayed here for 3 nights and the hotel is very good. Check-in was easy. We felt room was a bit small, and there was no hand soap provided in the bathroom for which I had to call twice, and finally, they gave the soap bar (which was strange considering it is a 4 star hotel and they should have liquid soap dispenser near the bathroom sink). Restaurant downstairs was fancy.