Top Electronics stores in Frederick, United States

Place is a mess and no one cares. Called to schedule an oil change and was told just to show up at 7am when they open. Showed up at 6:45, didn’t speak to someone in the auto center until 7:45 when I was told I’d need an appointment. A manager told them to fit me in but by that point I couldn’t trust it would be done right. Don’t waste your time.

I ordered and paid for an item online days in advance to save it as it was low in stock. I scheduled pick up and drove an hour from where I live to get this item. Literally pulled into the parking lot for my scheduled pick up time and got a text that it was out of stock. The electronics dept was informative and kind but obviously couldn’t help me. Customer service gave me a shrug of the shoulders and an “I can’t help you” I think it’s ridiculous they are selling items that have already been sold and paid for! I instead bought a different but similar item costing 40 dollars more while the initial 95 dollars is still missing from my bank account. No offer of a discount or even just immediate refund so I can put that money towards the new purchase. Don’t order ahead. They’ll sell it out from under you.

Went to customer service try to purchase some items with my check and instead of doing that they cash my check and then have me purchased the items. Told me that this is an easier way to do it when the whole point was to avoid the charge of cashing the check. I later came back to ask for my receipt and she was trying to argue with me, saying the cashier usually gives receipts Be careful when you cash your check here don’t try to short you.

3 cashiers open. Lines ridiculously long for checkout even for self checkout because of this. I've been here 3x in the last 3 days. Never more than 3 cashiers. Each time I've had items ring up at checkout for 2x the cost of what the shelf said. I'm tired of this fraud. It took 4 people to try to correct the price today and I finally told them I don't want it anymore. I'll order it on amazon

The rudest ppl come to Walmart I was checking out with A woman who was hearing impaired, so it took a moment for her to answer my questions that I had. She was very patient and polite, and she understood everything I was saying I was the only person in line at the time and a rude gentleman came behind me, As she was doing a price check for me, unfortunately it took a couple seconds and he was so rude and slammed his stuff on the counter being very impatient. Her name was Carol. I just want to say how amazing she was and how patient she was with me and how she deserves praise. As for the rude gentleman, I wish people like him didn’t exist.

Had the very best experience in the Vision department for my special needs adult son! The doctor was informative, and Kendra went above and beyond to make sure our needs were met. We will definitely be back.

They're always very helpful.

Excellent store!!! Well stocked. The staff is very courteous and the customer needs oriented!

Wonderful staff very helpful. They cannot help you. They find someone who can. Just say “I don’t know”. But they don’t take a guess at it. Courtesy, pleasantness and integrity and experience rate highly with this particular store

The people are friendly and helpful. I have never had any problems or issues at this store.

The marketing department with self serve print, copy, fax is great; as a senior person sometimes i need help with the print feature. The staff is always willing to help. it’s nice to go to a store where employees treat customers with respect. Thank you!!

All in all the associates when available are excellent as well as the cashiers. Could be a little less expensive and more sales would be appreciated.

Had bought an inverter for my car around 10:30pm. Around 11:30 I was in the parking lot charging my devices. Had received a trespassing warning and was told not to come back. Guess this Walmart don’t like customers. I was just passing through no big deal. Beware of how they treat paying customers

I visited the store last night and received the best customer service from Kelly and another gentleman. I called the store to explain my need, and Kelly answered. He encouraged me to bring in my notebook, and he would look at it. I then visited the store, which was fairly busy, and saw two gentlemen working. They were so pleasant! Kelly looked at my notebook, gave me suggestions, and fixed it within minutes! He was friendly, professional, and knowledgeable, and he was the best Staples employee I have encountered! If he isn't already, this guy should be a trainer or in a leadership position! Also, another guy was there, and I didn't catch his name, but he was very friendly and helpful. They were working their butts off and were still very friendly!

Every time I go to a Staples I'm disappointed. Today I went to print one document. All for copiers had broken USB readers. I know this because four times I had to put in a credit card and pre-authorize the payment, only then to discover that the USB drive was broken and do it over again until there were no more copiers to try.

Me and my friend came to store gave us look asking look at anime figure after left what wanted get

The sales associate looked in the back of the store to find the one and only Apple Watch charger. It was my lucky day, he said. They sell out all the time.

Has an amazingly helpful and pleasant experience purchasing a monitor for my MacBook! Jahlion was helpful informative and kind to us! Great job Jahlion and Staples should be extremely proud of you!

Kenny was super awesome. I’ve been looking for a specific game for nostalgia purposes and he had it and hooked me up. Overall super great guy to talk to. Super friendly, helpful, understanding, and more.

The other lady working with him on the other hand either needs to take a day off or maybe watch her tone closer. I was asking Kenny if a PlayStation 4 controller would work with a PS3. It just popped in my head, I was already in the store so I figured I’d ask in case I needed to buy a 3 controller. He asked her to which she said “no? I don’t know? Look it up on Google” talking to me in a rather rude tone. Just really rubbed me the wrong way. It’s one thing to not know, I definitely didn’t expect them to know everything. But I don’t know would have sufficed or at least tell me to look it up with a better tone.

Kenny again stepped in and kept it light and friendly, he looked it up for me and helped clarify. Dude deserves a raise for working with that attitude. Seriously enjoys his job.

My wife and I went to the Frederick store looking for a laptop for her and our sales representative John was extremely helpful and courteous. We ended up buying the higher end Asus model and he helped us throughout the process and if I was the manager there I would be extremely grateful that he worked for me. We live in Silver Spring but we will be going to the Frederick store from now on.
Thank you Best Buy and Thank You John

Geek Squad is the best. We've been a part of this program for years, and it's so worth the money. The men and women whether in the store or in my home, are outstanding. A blessing to my family for sure!

Purchased for a friend while she awaits her bed. It is awesome. Sorry new place still needs lamps.

Today I did my first pick up order ever with target thinking that maybe they would be a little bit better than Walmart but boy was I wrong. They forgot an item on my order which is fine, but when I called into the store and asked if they could just refund it back to my card. The girl at the service desk said no I had to come into the store, it wasn’t until I spoke to a manager that they were able to refund my card. But the thing that really got me was the girl at the service desk said OK that’s fine when I told her I would never do another pick up order with target again. That is not fine. It wasn’t until I brought that to the managers attention that someone finally just apologized. What has happened to our companies these days no good customer service at all.

If you need a restroom, find somewhere else. The store was fine, but the restroom was a mess. I mean, c’mon Target! You can do better!

Love this store! We had to buy a new washer and dryer, and Katelyn Jenkins was fabulous! She really knows her inventory and all the features of each model. When our old dishwasher died, we made a point to seek her out to help us. We couldn't ask for better service ❤️

I purchased a $25.00 DVD on December 27th with a gift card. I received a number of moves and games during the holidays, an unfortunately, did not get around to watching this one (Streets of Fire) until February 27th.

I was not sure of the return period, but the long wait is on me.

None of the discs, including the special features disc worked.

When I went to the Guilford Road location at about 5:30pm, I showed the package to the gentleman at the front door and asked where to go about returning or exchanging a defective product. He made a comment about not taking back opened packages, to which I replied, "There's no way to know it doesn't work without opening it and trying to play the movie."

He sent me to the checkout area, where a young lady waited on me. She said the same thing about open packages, and I gave her the same reply. She then said that the movie is not in stock and that the product is out of the return period by thirty days. I asked about exchanging it for a different movie. She initially said no, but then went to the gentleman at the door, then returned, saying there was nothing to be done.

I shop at this store frequently, and have spent a goodly amount of money. Honestly, the staff just seemed indifferent. I can't recommend this location anymore, and don't have the time to drive to another. I also won't waste time with your online store. If I have to buy online, you've lost me to Amazon . . . all over a defective $25.00 DVD.

Katelyn Jenkins is a great employee at Best Buy in Frederick MD in appliances. She is extremely knowledgeable and always goes out of her way to help me. I have also referred friends her way and they had a great experience with Katelyn also.
She has helped me order several full sets if kitchen appliances. Always personally places the orders, and sets up the deliveries. If something is damaged when it arrives Katelyn immediately orders a replacement.
Very thorough and responsible person. Best Buy is lucky to have her.

We had an 11:40 appointment with the Geek Squad. Spoke with "Duck" and we had our issue resolved in less than 15 minutes. Great service, we couldn't be more pleased. Thank you!

This has been my worst experience yet with a business.
There is zero accountability.
For Christmas we were gifted a LG washer & dryer.
Upon initial delivery, our washer was damaged and we did not accept this washer.
We waited a week and a half for a new washer delivery.
The install team was a third party, who were supposed to install the washer and dryer. They arrived high and took 4 hours to install a washer & dryer. Three men installed them improperly and damaged both machines.
It took another week and a half for a Greek squad member to arrive to check the machines and installation. He confirmed the damage and bad install.
Best Buy was scheduled to come today as that was the soonest for removal, and we were notified we were 4 stops away. After waiting an hour past our scheduled window, I had to call to Best Buy to tell me our next available pickup is Saturday. When we both work. Again. We have to take off for this.

Three full days have been given to this company for them to not do their job. This is extremely poor management and accountability. I was also told a supervisor would call me, they never called. I’m still trying to get in contact with a supervisor, but if Best Buy thinks the employees that did the install even from a third party best represent who they are at the core, what a shame.

Product selection is limited and past dates on perishable items. Shelves are messy and low stocked. Employees might be nice but are often rushed, rude, and standoffish. I've been shopping at this Walmart for over 5 years and if this is the energy and atmosphere that continues, I will be finding a new store.

I’m purposely writing this for the actions that Carl took. After a moment of confusion over something involving an open product. Carl was very friendly and understood where I was coming from with my reasoning. He then went above and beyond to help me find a correct product that would work for me and my girlfriend. He then helped and explained about a fridge I was interested in. He helped me set up delivery. Explained all and every option I had. Left Carl happy and feeling great about my purchase. To be honest. If I ever by anything big from now on, I most likely will only do so with Carl as my help. He’s a great manager and deserves to be seen as much more in my opinion.

Tim is awesome he's one of this Target's cashiers. He's super helpful and very personable. I've been through his line a few times and he always makes me smile.

My fiancé and I came to pick up an online order. Upon entry, the smell of the store was not pleasant. The woman behind the counter (dark hair) was not pleasant either. She did not greet him. He had to ask her to help him even though she was clearly standing at a register, and made eye contact. After he asked for her help, her reply was, “Yeah, wassup”. She asks for the last four of the order number (I thought this was weird because who really knows an order number off top). He provided the order number and she called out a different name. He informed her he ordered it online and she saw that he just ordered it online and nonchalantly said, “You gon have to wait for that” (even though the games were behind the register and there were no other customers in line). I walked away because I could not believe she would speak to a customer as if we walked into her home. We received what we ordered but in-store pick up is an option we will skip to avoid the unpleasant interaction.

My first terrible experience at Target. Planned to do some holiday shopping - there is no toilet paper in any bathroom stalls. I find a team member to let someone know, they inform me they are aware of it but the bathroom person is outside getting carts. I wait a few minutes. Nothing. Finally go to the toilet paper aisle and get some toilet paper myself. I restock the bathrooms. When I left 15 minutes later, still no new toilet paper had been stocked. I may avoid any holidays shopping here. Just awful.

Not bad, but we spent 30 mins waiting for someone at the sporting goods counter to buy a tin of Crosman pellets and no one came.
That's discrimination against people who shoot or hunt. Even if they shoot airguns only.

Title: A Frustrating Encounter with Walmart Customer Service: Incompetence at Its Finest

I recently had the displeasure of dealing with Walmart’s customer service, and I must say, it was an absolute nightmare. The incompetence displayed by the clerk, Shanon, at the customer service desk, as well as the so-called coach who refused to get the manager, Stacey, was truly astounding. It is clear that these individuals are in desperate need of retraining.

My ordeal began when I approached the customer service desk to address an issue with a faulty product I had purchased. Shanon, the clerk on duty, seemed completely clueless and uninterested in assisting me. Her lack of knowledge about store policies and procedures was evident, as she struggled to provide me with any meaningful guidance or solutions.

To make matters worse, when I requested to speak with a manager to escalate the issue, Stacey, who identified herself as a coach, flat-out refused to get the manager involved. Her dismissive attitude and refusal to take responsibility for the situation were both infuriating and unprofessional. It was as if she believed that her role as a coach exempted her from providing proper customer service.

The lack of training and accountability exhibited by Shanon and Stacey was deeply disappointing. As a customer, I expected to be treated with respect and to have my concerns addressed promptly and effectively. Instead, I was met with incompetence and a complete disregard for my needs.

It is clear that Walmart’s customer service department is in dire need of reevaluation and retraining. Shanon and Stacey’s inability to provide basic assistance and their refusal to involve higher management reflect poorly on the company as a whole. Walmart should prioritize investing in comprehensive training programs to ensure that all customer service representatives are equipped with the necessary skills and knowledge to handle customer concerns professionally and efficiently.

In conclusion, my experience with Walmart’s customer service, specifically with Shanon and Stacey, was nothing short of a disaster. Their incompetence and refusal to take appropriate action left me feeling frustrated and undervalued as a customer. I sincerely hope that Walmart addresses these issues promptly and reevaluates its customer service practices to prevent other customers from enduring such a harrowing experience.

The worst customer service experience I've had in a long time. Get ready for a rant. I don't usually complain, but this needs to be acknowledged. I came in early today to try to exchange an item that was purchased on Saturday during a Black Friday sale. A piece from the set was defective (battery wouldn't charge). I figured I could just exchange it the following Monday. I have never in my life experienced such unfriendly people. First of all, these women looked at me as if I was interrupting their conversation because I needed assistance. The woman who walks over proceeds to tell me they don't do exchanges and that I'd need to return the item & repurchase it.
I said okay no problem, she did the refund, I thanked her for the help & told her to have a Happy Thanksgiving! To which, I got no response. But it's cool. I get the item I originally purchased a second time and take it to self-checkout. It rang up the original price. I asked the lady at self-checkout who was also extremely unfriendly, showed her my previous receipt, she tells me I need to go back to customer service. I go back to customer service where the same woman who did my refund proceeds to tell me again that she couldn't honor the sale price and that "she doesn't recall them having a sale over the weekend"... So you're telling me if I buy a defective product and decide I'd like to exchange said product I can only do so if the price hasn't changed? Also, how are you going to end a Black Friday sale before Black Friday..? Make it make sense! Horrible customer service representatives, horrible location. Just..ugh.

This is one of the best locations in the Hagerstown area. Always well stocked, clean and organized. Lots of self checkout lanes too, so paying and leaving is relatively quick and easy.

Super Walmart, a great selection except having four males in my household I'd love to see a broad range of men's clothing options and sizes. I always strike out clothing-wise with 2/4 males when shopping. Love the upgrade in brands all around in most departments.

The customer service employee at the pick up desk and customer service ignored me standing in front of the pick up order line. She just acknowledged the people/customer in the customer service returns,etc. line. I had to speak up and then she did not put my order in bags, though should have been already in bags prepared for me at the time they completed my order for pick up. I had to again speak up for a bag and when I did, she made a comment that it might not fit, which she should have known already from her experience working, that it would. My purchases of pick up order fit in two large bags. And I had to assist putting my order of 10 white plastic container drawers. Typing my experience usually supposed to improve but it never does. This has been the same in this Target store of Urbana Pike Frederick, Maryland and any store in the Maryland area of non oriental building/business, etc.

Aaron, Matt, Jeani. Huge props to the Auto Center and the entire store! I limped my car in with a exploded tire and a donut at 10p.m. at night and they did excellent work as people and employees to get me going again when they could, even though my entry was way out the norm. Great crew! Thanks!

The employe Jon was a great dude and should honestly be promoted he was such a friendly person and honestly is the only guy I have seen that goes out of his way to help people when they need it.And he explains .In really good detail how the membership works will come again

They definitely have stepped their game up! At times it's not so many cashiers but at least the ones that are there move fast to get out of the store and as accurate as possible! Latoya is on her job as a manager, I don't particularly like her attitude at times in the past, but she's running it well none the less! And shout out to the amazing staff there too!

Supposed to be open at 11am and waited till 11:15am. Doors still locked. No one inside... looking at other reviews, not the first time this has happened. Call ahead and don't make a trip into town for nothing.

Chaotic store. Out of stock on main grocery items most of the time. The pharmacy is unwelcoming and unpresentable w/ the boxes they placed in front of the counter. The wait times are long from the pharmacy to the grocery check out counters. Even in drive thru they can get a bit crowded and I have been asked to circle the location until a car pull out instead of just being told to switch to pick up or pull up at another spot adjacent to the drive through spot. Really disappointed w/ everything here. I am reducing all my errands here and go to the Rockville target location as it is more reliable and organized.

This Walmart is by far the most tolerable in the area. It's generally less crowded and has items in stock. Unfortunately like most places right now they are running low on patio furniture options.
The workers are helpful and the lines are usually pretty quick.
Lastly, the curbside pickup for online order was very organized last time we used it.

It was a really great experienced with the help of those people when I needed with my order for pick up. I thank her personally as with other co- worker too for thier assistance and to her great options she offered. She knows what exactly to get me on what the customer expectations! I'll give her a 👋 high five rating!! She's awesome particularly on her name tag on her left side "Assets Protector" logo.

I have been shopping at this gamestop location for years. For the first time, I was made to feel like I was not a valued customer. Today was pro day sale and I wanted the star wars battlefront ii delux game and several others. They didn't have it in stock. Now in the past numerous times I have purchased games that needed to be dropped off the store with no issues, but tonight the younger lady told me I would have to pay extra. Never had been made to pay extra because they ran out of stock. Wow I was so shocked I put all my games back and left