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Top Freight forwarding services in Perth Airport, Australia
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Easy system to collect freight, just need the airway bill number.
I would like to make a complaint regarding my current flight experience from Perth to Brisbane on 22 Nov 2023.
The tickets were booked and confirmed in advance on 31st May 2023, and scheduled flight departure time was 0800hrs. We also had made online check-in within 24 hours before departing.
And on the day to fly early morning, we received the text message and email notification from Qantas 2 and half hours before departing, that the flight has been delayed and rescheduled to 1800hrs, which is 10 hours delaying.
Once we arrived the airport, the Qantas staff just blamed to Coldplay concert event and saying due to ticketing issue.
When we asked for any earlier flights to make it to Brisbane, the response was just all other flights were full, they could not do anything about it.
I do not understand and accept the condition/situation was just to be left and managed like this.
If it is ticketing issue, I do not understand why Qantas has not known the issue way earlier and informed us and even let us made online check-in within 24 hours before departing. The whole situation is just does not make any sense to us.
My partner and me, we both were not able to make it to work on the day due to this inconvenience, and we waited at the airport for 10 hours to fly home.
I hope this kind of situation can be avoided, and managed in a better way in future. This is definitely not a good experience for us. This whole event makes me, my family and friends will reconsider to choose to fly with Qantas again and it has totally messed up with our work schedule and caused so much inconvenience.
They responded my email the next day, with 6000 Qantas points. However, when my partner asked for it, they said they have given me 6000 points already. But excuse me, we had 2 person here delayed for 10 hours.
The whole situation has made me very disappointed with whole Qantas team, as they are the largest airline in Australia.
I, now highly doubt with Qantas capability to manage with any big event like Coldplay concert. And I definitely not recommend and have told my friends and family about this event, not to fly with Qantas, if you don’t want your flight to be canceled and waited for more than 10 hours long in the airport.
The tickets were booked and confirmed in advance on 31st May 2023, and scheduled flight departure time was 0800hrs. We also had made online check-in within 24 hours before departing.
And on the day to fly early morning, we received the text message and email notification from Qantas 2 and half hours before departing, that the flight has been delayed and rescheduled to 1800hrs, which is 10 hours delaying.
Once we arrived the airport, the Qantas staff just blamed to Coldplay concert event and saying due to ticketing issue.
When we asked for any earlier flights to make it to Brisbane, the response was just all other flights were full, they could not do anything about it.
I do not understand and accept the condition/situation was just to be left and managed like this.
If it is ticketing issue, I do not understand why Qantas has not known the issue way earlier and informed us and even let us made online check-in within 24 hours before departing. The whole situation is just does not make any sense to us.
My partner and me, we both were not able to make it to work on the day due to this inconvenience, and we waited at the airport for 10 hours to fly home.
I hope this kind of situation can be avoided, and managed in a better way in future. This is definitely not a good experience for us. This whole event makes me, my family and friends will reconsider to choose to fly with Qantas again and it has totally messed up with our work schedule and caused so much inconvenience.
They responded my email the next day, with 6000 Qantas points. However, when my partner asked for it, they said they have given me 6000 points already. But excuse me, we had 2 person here delayed for 10 hours.
The whole situation has made me very disappointed with whole Qantas team, as they are the largest airline in Australia.
I, now highly doubt with Qantas capability to manage with any big event like Coldplay concert. And I definitely not recommend and have told my friends and family about this event, not to fly with Qantas, if you don’t want your flight to be canceled and waited for more than 10 hours long in the airport.
We used Qantas airline to Brisbane from Perth.
Before a few hours to depart, our flight was cancelled, so my partner and I had to speak to Qantas for more than an hour.
One female staff member spoke with my partner and said we had to pay $3000 if we wanted to change the next Qantas flight because our flight was Jetstar even though we booked it on the Qantas website.
One male staff member I spoke with said he would call me back again, but he never called me until now.
The other male staff suggested that I take 1 stop flight of Jestar, so I wanted to book it, but there was a system error, so we missed booking that flight again. After a few minutes, he called me back again to suggest booking Qantas for the next morning, so we changed the flight. I really appreciate what he did for us.
The next day, we took Qantas airline and had to stay in the flight for over 1 hour because of a few late people. I take medicine before taking a flight because of claustrophobic. However, I stuck in the flight for more than 1 hour than I expected. Why did over 100 people had to waste their time because of a few stupid people? Why didn't you guys just depart? Why we should wait for those people? Our plan was messed up already because of the cancellation, and another plan B was messed up too!! Worst experience ever!!
Before a few hours to depart, our flight was cancelled, so my partner and I had to speak to Qantas for more than an hour.
One female staff member spoke with my partner and said we had to pay $3000 if we wanted to change the next Qantas flight because our flight was Jetstar even though we booked it on the Qantas website.
One male staff member I spoke with said he would call me back again, but he never called me until now.
The other male staff suggested that I take 1 stop flight of Jestar, so I wanted to book it, but there was a system error, so we missed booking that flight again. After a few minutes, he called me back again to suggest booking Qantas for the next morning, so we changed the flight. I really appreciate what he did for us.
The next day, we took Qantas airline and had to stay in the flight for over 1 hour because of a few late people. I take medicine before taking a flight because of claustrophobic. However, I stuck in the flight for more than 1 hour than I expected. Why did over 100 people had to waste their time because of a few stupid people? Why didn't you guys just depart? Why we should wait for those people? Our plan was messed up already because of the cancellation, and another plan B was messed up too!! Worst experience ever!!
I am so grateful to the ground crew and Qantas staff who facilitated our daughter's special assistance travel to Broome, they were all so obliging Gaganpreet, Juan, most definately Crystal.
Got our dogs and cats to us. Staff here were helpful and friendly. Secured yard to do the pickup and greet our pets.
Biggest joke of a airport I’ve came across, I’ve been in 3rd world country’s that have better organisation & timely manners than this mob does, typical short sighted rough as guts Australian business.
2 hr waits for business class check in & 1hr waits for baggage when your flight arrives early. Utter joke.
2 hr waits for business class check in & 1hr waits for baggage when your flight arrives early. Utter joke.
My new baby was very well looked after on her huge journey from Tas to WA. The reports sent to me from each stop along with a photo of her was a lovely touch. She was so relaxed and happy even after all her travel. Well worth every cent, and so much cheaper than the competition.
Will use jet pets again. Photo added with one of her lovely carers.
Will use jet pets again. Photo added with one of her lovely carers.
Picked up our rescue dog arriving from Port Headland. Facilities are adequate, staff were not overly helpful and they close from 1145 until 12 for shift change so be aware of that. Praise for one of the outside staff member who gave me a few minutes to transfer the rescue dog to my own crate.