Top Coffee stores in Stoke-on-Trent, United Kingdom

Donna served me just now and remade my drink just incase she didn’t use oat milk, she had but made it just incase! an absolute sweetie! someone at head office give her a shout!! an absolute star of a worker <3 thank you Donna

I really like Starbucks and usually the experience is good but every time I'm in Potteris and behind the counter is that guy in his 40's I hesitate if I should order or not. Never before had staff to not understand me, he always can't, when I give instructions what drinks I want usually they are happy they do not need to ask many questions but he has always problem and I need to tell him everything twice and you can see he is not happy about it. Just a little better attitude would be great.

Stall food and drinks that don't contain what they say
Asked for the banana bread (old stall and flavourless) asked for dragon fruit and coconut refresher and got just coconut milk and two ice cubes very disappointed
Staff unfriendly and unwilling to help when I ask one of you that is taking about plans you have after work to wipe my table down I'm told not to interrupt

Popped in for dinner. Soup, tea cake and coffee. Friendly service, food, good quality but Smooth radio is not for me!!

Lovely home cooked meal. Enjoyed a lovely cheese and onion quiche with a cappuccino. Quick and efficient service and the coffee was lovely and hot.

baad expresses moreover i didn’t like the behaviour of staff so i dont recommend this place. baad experience they are not take clearance from table after service

We drove past this place million times and never noticed it untill today. We were really surprised how lovely the place look (despite rundown neighbourhood). The building looks lovely both inside and outside. Jacket potato and the sandwich was really tasty

Personally we found the cake in particular over priced for what it was at £4.50/4.95 for lemon and blueberry / carrot cake. The experience and taste was fairly average and underwhelming unfortunately. Could possibly be just our cake choice / taste though. The staff very friendly and helpful and the cafe itself was clean.

Staff are rude and unapproachable, don’t ask for a name so handing out drinks is easier. On top of that they never get the orders right especially when some people could have serious allergies or intolerances to cert. things. Messy store untrained staff who use slang words such as ‘safe’ when speaking to customers. I work in the Center and all my I even spoke to a supervisor by the name of Lauren and she was nasty as well as the staff behind the till very cliquey and bunched up with rude staff that are inattentive to customer needs they are out here making people’s drinks wrong but then having a attitude when asked to fixed and one time they used cow milk and not using the correct judges people are allergic to these things and it could be a law suit waiting to happen then when addressed to remake the drink the staff cackled don’t want this happening again or a email and letter will be sent with substantial evidence to back up every point up!

The servers were so very accommodating when I'd asked if they could squeeze in an iced matcha latte a minute before the closing time. They were so nice about it and I did get my matcha fix in record-breaking time! 😊

Great Café with great food and friendly service. And who could say no to the "Breakfast on Toast" treat?! Now served all day :-)
Well worth a visit for the delicious home made cakes too!

Absolutely amazing Cafe! I could not applaud the owners enough as they have hit the nail on the head with this one! Wonderful quaint cafe with a fantastic atmosphere and decor to match, the food is amazing (fully recommend egg in the hole) and all the cakes! 5* for quality and the service is top notch aswel with friendly team!, this is a hidden gem of a cafe and I would fully recommend popping in if you are passing! (Or even if your not passing by its worth a trip!) Parking is right outside which makes it even more accessible! I will be returning :)

Was lucky to stumble upon this little gem. Very nice little venue, only stopped for a tea and vanilla slice, but it was lovely, have heard the food is great too, but not tried myself. Nice setting, bet its beautiful in the sunshine too. Thank you

I went in there yesterday, it was dirty and there was rubbish on the floor and dirty tables and it had a funny smell and there was five staff in so no excuse.

Not a great experience to be honest. Customer service was awful, no greetings at the counter whatsoever, didn't ask me for my loyalty card. Gave me the option to have coffee instead of hot chocolate, but never explained I'm gonna get charged extra for that, ordered a medium- got a medium- but got charged for a large. No willingness from the staff to rectify the problem neither. Drink was not hot enough, half the cup was cold ish milk (especially for the price!!!) . Very busy most of the time. Disappointed.

Ordered a sausage bap which seemed expensive at £3.40 When it came it was huge with 4 sausages in it. Very nice. And a hot chocolate to go with it. It said to order at the counter but received table service. Staff were very friendly and attentive. Highly recommended.