Top Visa and passport offices in New York, United States

This service was great! I used Travel Visa Pro to facilitate a visa to China. The process was easy and very quick. I sent them my docs and application on Monday and received the visa on Saturday even though I paid for the 6 week service. My agent Kysha responded quickly to all my questions.

TravelVisaPro is an amazing find helped getting Russian visa without any hesitation or issue with express service! Special thanks to Sugeila who was guiding the process! The team who has helped resolving multiple questions as the concern of travel these days! Highly recommend!

They made the process of renewing my passport very easy. I appreciate their help, and recommend them to others.

I came to do bvn alongside my wife which they told us its going to take 7-10days , and up till this moment we haven't gotten the bvn and all my efforts to call their office line prove abortive. This is not too good and our first time coming there with a terrible experience.

Best experience. First time applying for Nigerian visa and both ladies were exceptional with there customer service and knowledge assisting with my matter. I would refer anyone to them.

Today, we came with a family friend to OIS office in New York to apply for a Nigeria visa. The two staff members on duty Ms. Udoka and Ms. Phephe were amazingly helpful, respectful, friendly and above all very knowledgeable about their duties. They smile and have great customer service personality. I wish meet them again in my return trip. Thank you.

Omg such a poor customer service. They don’t even deserve one star

The experience was interesting. There were 2 ladies working in the office. The lady in the far right corner desk with an afo, was most helpful and displayed the best customer service. The lady at the middle desk, who assisted me wasn't rude, but had a flat affect. She seems sad and depressed, spoke extremely low, and I had to have her repeat herself several times, it was ridiculous! Like girl! Seek help. Don't let a job take you out like that! Anyway! She looked at my overnight express envelop that I purchased at the pst office and asked " did you do this?" I'm like do what? She said there are no stamps on the envelope. I said it's a $30 dollar overnight express envelope from the post office, which had the tracking and everything printed on the sticker lol. I'm like the post office have different types of shipping and you'll be shocked! So as we wrapped her this lady said you will receive an email 1-2 days before you travel. I'm like why would they email me 1-2 days before I fly lol whay nonsense is that? I said ummm my package will be mailed in that envelope right? This lady said I guess lol. I had to move on over to the lady with the afro for further clarification, be cause I felt my IQ dropping interacting with her. So the other lady clarified and said yes it will be mailed in my envelope provided and the email is just a automated email updating on the process. I said okay cool! Thank you! If possible seek help from the lady with the afro. That other one is too depressed to help anybody, hell she can't even help herself.

I was in a really big bind, because I was leaving to go out of the country and didn’t focus on the fact that my passport expired. I called here on recommendation from a friend, in an absolute panic. They were able to see me the same day, took a beautiful passport photo, and assured me that my passport will be done in plenty of time for, my trip a few days later. I’m so grateful for their services!

I was told 7 days (on a Friday) before my family and I were set to travel that my 16 year old needed a passport. His was expired! I called around 6pm and I spoke with Julia, she assured me then that she could help. Her communication and positive words made this process so easy. She is absolutely the best. I’m went to the post office the next day, did the paperwork, went to Julia on Monday and had my passport on Wednesday! She is the best! Thank you! Thank you! Thank you!!

Really amazing service. I was super stressed when I realized I had lost my passport right before I had to plan an overseas trip like 3 weeks notice. I found this place, created an order, and they literally took over the whole process from there. Never did I think getting a passport so fast would be such a seamless process, and I ended up paying about $600 total for a week turn around time. That’s less than I paid last time to have my passport expedited from the post office within 4 weeks. Rita was truly the sweetest and so organized and helpful, I will recommend this place to everyone!

The sheer incompetence and lack of responsibility of this OIS office is very concerning. Where to even start, I wish I could give them negative stars because a 0-star rating is honestly too good for them. I have never given a negative review on anything in my life, but this situation is diabolical, and this is my resort to get some attention as they don't seem to understand the severity of their incompetence.

This began as an awful experience for a visa application. I, along with 2 other friends, went into the NewYork office for a visa application. The office employees had us running around the street to print documents, which, to be honest, was partly our fault as we did not have all our documents printed out. After putting everything together, we got an envelope from the post office clearly labeled with our information for our passports to be mailed to us since we live 6 hours away and would not be able to go back to the office to pick them up. We were supposed to receive our passports on February 17th at the latest as they were processed on the 15th and were to be shipped out in a day.

A week after we received the update that our passports had been processed and were ready to be picked up, we did not receive them. Mind you, this was a priority envelope that would only take a day to be delivered to us. We called the office to make them aware that it had been a week and we had not received our passports. After calling the office about 6 times, they finally picked up and claimed they had mailed the passports. The worker, and I quote, said, "this is why we don't answer our phones because we have to have these long, long, long conversations… I don't have time and it is rude as there is a client sitting in front of me," and then ended the call.

A week later, now two weeks after our visas had been approved, I received a call that my passport, which was supposed to be mailed alongside my friends', was still at the embassy and needed to be picked up. My passport was not mailed with theirs because it was processed later, and the worker claimed she had mailed out my friends' passports on the 17th of February, about two weeks ago, and claimed that it had been delivered. They communicated with her that it had not been delivered and that the tracking of the envelope had not been updated since February 5th when we bought it. It is now March 1st with no updates. She claimed she had mailed the envelope, which obviously is a lie as we haven't received it and the tracking number shows no updates. For all we know, she never mailed the envelope, mailed it to the wrong address or sold it. Mind you, she sent us a different tracking number with a different address, showing that the package had been received, proving that she sent their passports to someone else. Going back and forth with her, she now says the tracking number she gave us was wrong and that it was someone else's package that was delivered to them and that our package was delivered to us. Now our trip is in less than a week with no location on their passports, leaving us with no choice but to try and file for an emergency passport for them and try to get a visa from another embassy location within less than a week.

This is a complete violation of their personal data security policy, putting my friends' identities at risk as we don't have a location on their passports, and the huge financial burden this places on us since we have spent so much money already on our visas, flights, hotels and vaccinations all together about $10,000 in costs. This trip is a lab trip for school to Nigeria for our research on malaria fully funded out of pocket with some money raised from a gofundme and some support from our college president's office.

This is very frustrating as they are lying to us and have no idea where the passports are and we fly out in 7 days. We entrusted our passports to them believing that they would be returned to us safely; now my friends' identities are at risk of being stolen. We hope the office employees are held accountable and provide us with a solution ASAP!!

The young lady, which whom was helping me, was very unprofessional. She sat directly across from the waiting room.To describe her she is light skinned; had a black head band with Afro out. I think her name is Uokoye or name printed on their Desktop monitor. This organization is a whole scam!!!! I highly recommend going to vsf or some other organization not through a third party company!!!! These individuals can’t be trusted. Not after I have been scammed! I’ve filed a police report after the young lady made purchases through my bank account. Thankfully I’ve checked my account immediately after receiving notifications from my bank. Never ever again. I had an appointment and they persisted to charge me a walk-in fee of $55. On the companies website, it does not indicate or disclose a fee if you have an appointment all of these unknown charges were all surprises to me. On top of that prior to coming, I’ve made multiple attempts to contact the office the phone number does not work. Messages are backed; Plus, no one responds to your email or phone call. To print one piece of paper they charge $25 dollars, It’s best if you go across the street to FedEx. From what the young lady informed me a walk-in fee is $150.00 I’ve asked for a receipt nowhere on the receipt does it indicate why you are being charged? I was charged $55.00 I had an appointment. It doesn’t make sense. They are all full of rubbish. In reality, they don’t deserve any STARS.

Travel Visa Pro was fantastic with getting me my passport in such a short amount of time! They answered my emails and messages very quickly and eased my nerves during a delay in the process. I placed my order for a passport on a Tuesday and the passport arrived at my door that same Saturday! They made the process easy, fast, and stress-free. Thank you Karen and Eduardo for being specifically helpful!

This place honestly deserve 0 stars. Not even for the way they treated me, but they way they treated others who came for their services. I have never experienced such unprofessionalism in my life and this was my 3rd time applying for a Nigerian visa. There was no order in the office, regardless if you have an appointment or not. I was there for a 10am appointment and was addressed until 12:30pm. I had to go up and down to FedEX so many times, I cannot count. Instead of instructing persons once and clearly, it was as if they found joy in you going in and out the office. The website does not detail all you'll need for your appointment. So much was unclear. It was truly a disappointing experience; especially being that some persons have to drive from very far to visit their official, there should be more professionalism and more consideration taken.

No one answers the phone at all. The voicemail is full. Nor do they respond to emails. They have had my passport almost a week now and still have not mailed it. I do not live in NY so this is extremely distressing as my flight is in a few days. Very disappointing as there was no issue last time. (NYC office)

Amazing service from start to finish. I got my passport even earlier than expected. It was a pleasure to work with Rita from the 6th Ave office in NYC. Thanks so much Travel Visa Pro. Highly recommend!

I had a great expedience with this company! They were very professional and kind. They helped me get a 3 year Russian tourist Visa in 3 weeks. Thank you Natalie 😀

Travel visa pro handled my entire passport renewal process with ease. It’s true VIP service and Karen ensured I was updated throughout the entire process. Thanks to Karen’s amazing service, I have already recommended this service to all my colleagues and friends. Will continue to use this service for all my passport needs in the future

I just used this company and feel compelled to share my positive experience so others can feel at ease knowing they're in good hands when needing something so important as getting a new or renewed passport. I needed my passport renewed within 5 days & the staff at US Passport Express went above and beyond to help accommodate getting it done for me. They were extremely empathetic and patient and most importantly, effective. I got my renewed passport within record time and feel relieved. Do they charge a fee for this service? YES, absolutely... is the fee worth it? YES 100% - these people are legitimate and committed to helping. That said, please be responsible and make sure you communicate your needs very clearly with them & they will do what they can to help.

This has been the 3rd time I've utilized US Passport Express Inc. service over the last few decades and can't praise enough how proficient and expeditious they processed my passport each time I needed a renewal or new one within a "VERY" short window of time. And each time, Julia has been a joy to work with - professional and detailed along with being a great communicator of the step-by-step process - truly a great person and there to help you, 110%.

Highly, highly recommend using their service...very reasonably priced for quickly expediting a passport compared to other agencies, even outside of NYC!

Truly spectacular!!!

This is not visa centre this private agency

My Goodness! Excellent and Professional service! Julia is a life saver. Got me my passport in 24 hours! But with extreme kindness and clarity in communication. Highly recommend, and they charge way less than other surrounding services. I would give Julia 10 Stars if possible.

What can I say Julia is amazing , she goes straight to the point , I-lost my passport prior to my wedding , I was desperate , I explained to her and she helped me right away , I was supposed to travel on a Friday and changed my flight to Wednesday , I requested 2 days service and received my passport on Tuesday ,I called many companies but didn’t feel comfortable until I contacted her , the price is worth it , I do not regret coming here at all and the office location is in a great area , makes you feel safe . I highly recommend Us Passport Express .

Jacqueline is amazing & a lifesaver! I made an appointment to meet with her on a Tuesday for a Passport Renewal, and it was ready by Friday! The whole process was so simple and quick. Jacqueline even provides pictures for you and all necessary paperwork handled in house. You can definitely come here with peace at mind especially if you're on a last min scenario. Truly Grateful !!

This does seem as though I will ever get 2 speak 2 a love agent I had a supe urgent question.I hv been calling for quite sometime not an answer. Maybe someone reading my review will respond. Does anyone know 4 sure if this is the right address? The message states they have moved. Someone anyone help!

I have applied for my birth certificate for the second time since January and still have not gotten it. When you finally get to talk to someone it's always next pile, I'll call you back today or tomorrow and still waiting for that call and my birth certificate . No help at all. What do you do? I live far away from NY who do you talk to? How do you get help? Very bad customer service.

We had a very good experience in renewing my wife’s passport. It’s a complicated process and Natalia, helped everything to go smoothly for us. Personalized service

The staff were very kind and helpful. They very very patient and attentive to my needs and requests. They made the appointment for my passport. They checked in after the appointment. I really appreciated that. I would choice this group again and recommend it for future people who need help and assistance with their passport as well.

Change of location and they didn’t update location on google. Service not good. The people are not helpful. If it had a zero would have use it. This is bad for the government of Guyana. Because everything reflects on the government.

Everything was easy and they answered all my questions, by phone and by email.
Within 2 weeks I had my passport back with the Russian visa.

Amazing level of service from the patient and thorough team at TVP. I would not hesitate using them again for any of our needs. They got all 8 of our passports done in less than 2 weeks when we paid for the 4 week processing time. The quick response time, detailed calls and guidance, and follow up to confirm delivery were key to their smooth process. Each step was expertly managed and every person on the TVP team was up to speed and in the loop. Worthy every penny!

When looking Visa info, I found RNG via recommendation of a YouTube channel named "Wild Siberia". The employee, Ksenia, was incredibly helpful and patient through the entire process and continued to answer my questions afterwards. Follow their instructions carefully, ask questions about things that might be unclear, and everything will be a breeze!

Amazing customer service! The representative was very polite, extremely knowledgeable about the process and helpful. I was able to receive my passport before the anticipated time. I highly recommend this agency if you need an expedited passport.

Very smooth experience - RNG helped me all the way - even if I contacted them in a short notice.
On Friday I send an email to understand what was required for a visa - on Monday I sent the info - I had the visa on Wednesday ! Perfect :)

Excellent Customer Service. I 100% recommend them. Very professional, and they went the extra mile to make sure my Visa was approved !

Scam scam scam

I needed a new passport after several decades.
After checking the requirements from their website I was able to prepare myself with the appropriate documentation.
The interviewer was inexperienced but helpful.
I received my new passport as promised without any issues.
Very thankful for the assistance and professionalism.

Have been sitting here for over 30mins
Just to pick up my passport this is crazy
Have like 10 persons that came after me and I am still waiting here
Need have a better customer service at lease tell people something, stop wasting people time

Guyana need to send these people that work here back to school on how to treat people. Talk to people better and not rude, put a dam smile on your face it will not cost you anything

- information provided on the website said passport photo can be taken on site which is not correct. I was directed to go around the corner to Gifts and Luggage shop to have them taken. (The 2 photos cost $20.)
I didn’t like the photo so I asked for a retake but man was not happy he said it’s a passport photo no one will look at it and ask for his money. Only because I journey a far way to get there and it was getting late I went and paid for the photos.
- [ ] The payment process was quick and easy - provided credit card for the new passport and for it to be mailed to my residence to by FEDX which is an option that they have for additional fees.They said 4 to 6 weeks it will take. Today is May 3rd ,2023 and still I didn’t receive my passport, I sent an email after trying numerous times to call the number on the website with no answer, the phone kept ringing, no option to leave any message. Sad.
It would be nice to have someone return my call or respond to my email so I’ll know what to do. I really don’t want to take the long journey to get there and then told that it’s in the mail. I have to mention that door attendant/ guard was very courteous and helpful in answering my questions.

If I could give negative stars to this establishment I would. I cant believe the unprofessionalism and lack of care that these workers have for people coming into do business. The manager Clearly doesn't know her role. They have you waiting for over 2 hours for service just to tell you there computers are down and its the same MO every time you go there. If they don't want to work they should give the jobs to people willing to service people. Everyone in the reviews cant be wrong. They move slow and are unwilling to help. There is no customer service at all. I am completely disappointed and appalled at the service. I would never recommend anyone to travel to Guyana if they need a Visa. The Mentality is really sick at this place. We know the computer isn't down maybe just for some people but not everyone.

Very fast and friendly service. Natalia was patient with me and all the questions and concerns I had during my visa process. I would highly recommend choosing Russian National Group.

Returning after a surprisingly good experience 4 years ago to a somewhat disappointing one today. That being said, my business was conducted successfully within 90 minutes of arriving at the Consulate - to apply for a new passport.

Disappointments:
- information provided on the website is inaccurate
- repeated attempts to reach them by phone on different days and at different times did not yield a response. The phone was not once answered. I was not given an option to leave voicemail.
- the advertised service of having photos taken onsite was not available. I was directed to go around the corner to Gifts and Luggage shop to have them taken. (The 2 photos cost $20.)
- I was given a number and directed to sit and wait to be called. The person at Window 5 reviewing applications was wearing a mask and it was difficult to hear which numbers were being called. When I finally heard a number and realized that it was past mine, I made enquiries. Her response was uncouth, asking if I hadn’t heard my number called. She said she “assumed” everyone could hear her.

What worked well
- it was helpful to have someone review my application for its content - especially given the ambiguity of some of the requests for information on it
- there were paper application forms available; I was told that my prefilled form was cut off at the bottom in printing so I was required to complete a new form
- there was a clipboard and pen provided to help with the form filling
- the payment process at Window 6 was quick and easy - provided credit card, a receipt was written and provided to me, with verbal notice of approximate delivery timing and what would happen next.
- the waiting area was not unclean (though dreary)
- arriving right after opening time was helpful; by 10 a.m. the waiting room was full of people!
- the door attendant/ guard was very courteous

Don't come here, they sent my passport to my house via Fedex, Fedex lost it and they never helped me, never called me about the claim we had to make to get my money back for the lost, i had to get a rush passport and came back to them to stamp another visa, but they were supposed to help me with the Fedex claim, as Fedex said, they made bussines with them, not with me, this bussines never contacted me again, and i will never use them again.

Poor customer service and horrible updates on the website .

Booking was fast and price was great recommend this Company had a great experience from start to boarding our cruise had a great time

Great and Splendid Visa Agency,Helped me throughout my time,didn’t have to come all
the way,just messaged them through their mail and they Got it done.Nice Experience,I Love it

Love it

The people here were very nice. However this is NOT a Russian consular office. It's a tourism office that assists people with applications for Russian Visas. They're nice and helpful, but they didn't go out of their way to correct my obvious misunderstanding that I was at a Russian diplomatic office. They can submit your visa application and vet it, but you're paying a premium for that service.

I booked Hornblower cruise through this agency on this Saturday night for our anniversary. This agency DIDN'T tell us we need to make reservation with Hornblower too!! We just came to Hornblower around 6:30pm and were told that we may not go onboard since we are not on the reservation list. I got so upset and waited more than 30 mins. Finally we were brought on board, but I feel the process is so messed and unorganized. I will never book anything through this agency later

Please be aware that this is a travel agency first and foremost. They are not the official visa center for Russia or any other country. If you search on Google for the location of the ILS visa center, these guys pop up, and they are not them. They have all kinds of shady practices, like presenting you with outdated or misleading information in order to get you to use their outfit.
For instance, they will assert that you can have a three year multi-entry tourist visa, which is inaccurate. They will urge you to lie that you are staying at one of the hotels they do bushiness with, even though lying to a border guard could land you in a heap of trouble. If you are staying for more than two weeks, the border guard could ask you to provide proof of payment, and if you're not staying at that hotel, you will not have it. If you take a 3 year visa with them, you will have to go through them every time you are traveling because you will need a fake hotel voucher from them. They will insist that this is the only reliable way to get a visa to Russia, but that is not so. After 2012, the rules were greatly simplified and you would to better to go through official channels. They get very defensive and rude if you ask them any questions about this. Again, you would do better to go to the actual Invisa Logistics Center or deal with Invisa Logistics by mail.

It was really easy to book from the site. I've chosen the Bateaux Cruise and it was just great! The food, live music and amazing views of Manhattan! Will recommend it to my friends for a romantic getaway!

这是一个比较不错的经历，比较浪漫。适合家人或情侣来体验，食物和饮品还可以，主要是曼哈顿夜景确实很美。还有现场的爵士乐演出，都很棒。值得尝试一下。

I recently had some friends in town from Germany. We were looking for something different to do. Dinner Dance Cruises fit the bill: Great food, fun, live music and breathtaking views.

Next time you have family in town, book spend an evening with Dinner Dance Cruises--you'll be glad you did!

We had a great time on our dinner cruise. the food was great, live band was great and the views were absolutely AMAZING!