Top Diagnostic centers in Concord, United States

Worst experience ever. Did the proper sign in for my wife. The place was packed with nowhere to sit. So we decided to wait in the car until they sent a text. One hour later we got the text. We went back in to wait for her name to be called...Twenty minutes later I asked one of the techs when my wife would be called, (had noone sitting at the reception desk). I asked politely when my wife would be called since we have now waited 20 more minutes since they called us back. Two of the techs now got loud and made claims that they called my wife's name , even going so far as to poll the other patients that were waiting!!
Walked out the door at that point. Terrible service, totally unprofessional.

I’m speaking for myself, but my appointment was at 9:15am and I was in and out. The front desk lady was very sweet. Check in went smoothly and I was in the back by 9:05am getting my blood drawn. Mind you there was no one waiting in the lobby.

Unfortunately my experience was horrible too. I brought my 16 year old for blood work and we were treated with disrespect. First Lady blonde braids was extremely rude. I attempted to give her the paperwork my son doctor gave us and she never wanted it and proceeded to be on her cellphone. Second Lady shouted saying “Mam! I need that!”. Like seriously? My son even said they did a poor job drawing blood and patching it. I do not recommend coming here.

I came in for an employment drug test, and needless to say, I had a horrible experience with the staff and numerous biohazards in the facility. An employee instructed me on how to complete the test and was incredibly rude and belittling throughout my visit. To make it even worse, the bathroom was disgusting and there were containers of urine in an open bin of trash in the testing room. This location has a complete disregard of customer service, employee kindness, and general sanitation of a professional work environment. I won't be returning.

My experiences here have always been great. The drug screen hours have been updated. 10am-11:30am and 2pm-3:30. It's best to be here a few minutes early and have your info ready. The staff have always been respectful to me.

If you want someone who hates their job and takes that anger out on the patients, this is the place for you! Understaffed, the two workers I saw here are probably the most miserable people I have ever met in my life.

I stayed in my car, as my appointment slip told me to log in on my phone and wait for one of the workers to alert me to come in. This alert never came, so I decided to go in a few minutes after, in case they were behind, just trying to follow the rules and be helpful. Due to this error on their behalf, I was blamed and loudly "shamed" for wasting their time (keep in mind the issue was their fault). So apparently it was my fault they never alerted me to come in, okay. As I waited in the lobby, the two individuals made sure I was able to hear them talk badly about me. I decided to bite my tongue and stay, as I really needed this blood work done ASAP. Eventually I was called back to get my blood taken, with which they were not very gentle.

Extremely unprofessional behavior and close to being downright disgusting. I don't deserve to be talked to like this, especially for something they caused. I am sorry for the other patients that have come here with similar experiences. If you hate your job this much, I think it might be time to consider an alternative career path, because you are really not very good at it.

Came in yesterday 2/19 to get some blood work done and they said their machine was down. Said I could wait or come back. I decided to wait for a little bit, then decided to leave after listening to the lady at the front desk do nothing but complain about her day and said she should just clock out and go home. Said she can't handle the system being down. I guess it was too difficult to check in patients manually. So, I made an appointment for today 2/20 at Noon.

So, I check in with their little kiosk and I go to the window to give updated insurance information. Luckiky for me, it's the same lady and she is almost as pleasant as she was the day before. Only this time she was complaining about a child crying in the back. I ask if I can give her my updated insurance information and she said I entered it in the kiosk (which I did not). She said that's the only way to check in. Again, obviously it is not because it never asked me for insurance information. I explained this to her and she finally entered the information herself with the exact opposite of what a friendly, smiling, employee should do.

If you don't like dealing with patients, including crying children, maybe you should find another career that better suits your skills/attitude. Because this isn't one of them. Will happily avoid this place forever.

I have a 915 appointment. It's 930. The two women who work here are sitting in the office chatting and not calling anyone back. They are not working and when I asked when I might be seen they told me to sit down and they would call me. When? When they are done talking about their personal items? Further one woman came out and called two people she had already seen. Very disorganized. Very slow. Very poorly run and managed. Update: my appointment was overlooked, even though I asked directly for help. 950. I had a 915 appointment. Totally incompetent.