Top Insurance agencys in Calgary, Canada

This company has made it extremely hard to cancel my policy after changing jobs. Their phone service to talk to someone about this goes to a voicemail for someone named Valerie. After finally getting someone from tech support they said they would forward my response on and someone would contact me in a day. A week later I finally got a response and they said they would email me within the next hour. It's now been 3 days I have gotten nothing and still can't reach anyone by phone.

This is harder than canceling a membership at a gym, keep away from this company. If your company signs you up here, complain to your company.

When an employee terminates their employment with the company, they will be billed for the entirety of the insurance coverage for the current month, as well as for the subsequent month. This policy entails additional costs for the employer. It is regrettable to encounter such dissatisfaction with our insurance provider.

I was asking when I can still submit my medical claims and also my Health spending account and the representative said that he can only look up 2024. He has no access to any 2023 information, so it would take a while for him to find out when you can still submit your claims. I asked for a manager he said it would take up to 2 business days for them to call back or the same amount of time for him to call back with the information. I think that March 1st tomorrow is the last day. Other benefit companies have answers for a simple request like this. I immediately got a call back from Nick who answered all of my questions. He was extremely helpful and very nice to deal with. I really appreciate him taking the time with me. He even sent me emails outlining information to submit for medical and dental etc...I am very happy with his excellent customer service. he even reached out to the dental office to speed up the claim.

I applied for this insurance company and they declined me because I take anti depressants. I take anti depressants because I have seasonal effective disorder. Their exact words were “ because of your past medical condition of depression needing medication we are declining you”. We’ve spent decades trying to take the stigma away from mental health disorders and I get declined solely because I take anti depressants. This is discrimination and completely unjustified. This company made plenty of errors on forms and emails. They couldn’t even spell my name right.
They made me jump through hoops and still declined me.

I am leaving this review just to appreciate Chris V from GroupSource customer care services because he single-handedly helped me figure out tracing of the payments and made sure everything was in order and correct. We had to review past 4 years and he did it with respect patience and kindness! I hope his boss sees this and somehow appreciates him!

I am very disappointed with the service of GroupSource. I tried many times calling them, leaving voice messages but nobody returned my call. I need to convert my group benefit to individual, so the grace period expired.

Terrible insurance company. I had a baby in July of 2022 and it is now December 2022 and I still have not received payment. First we were told they need comparables or a price list of what OTHER rooms cost in the hospital. It’s irrelevant to my claim but I called the hospital and they promptly provided it. I submitted it and then I was told to show proof that I paid the bill. I provided proof of payment from the hospital. Then they said they would pay but they sent the check to the hospital instead of to me. I followed up with the hospital a month later and no check was received. Now I have to call them AGAIN and ask for the check to be cancelled because the hospital never received it and to reissue it to me since I’ve already paid the hospital bill. Dealing with a newborn is already challenging and this insurance company has made things exponentially more difficult. I would never suggest using them.

Honestly they have some of the worst customer service I have ever experienced, especially being an insurance company. Every single claim I submit that isn't direct billed gets denied at least once before I can get approved. One they tell me and approve submissions with an invoice, but then the next they deny it saying they need a receipt. Then when I submit a receipt they deny that and say they need an invoice. The turn around time for their email responses is long and there is no good communication from them about what they require for submissions, they're explanations for denying claims are super vague and make no sense. They approve one thing for one employee and deny it for another. They're a super frustrating company to have to deal with. If you can, avoid, I would rather pay more for better quality customer service.