Top Medical Centers in Boise, United States

I just received a collection call! What? For what? Sterling Urgent Care? From July 2024... so, I called down to Sterling billing dept to see why I even I had a bill. I spoke to some guy, I explained that I never saw a provider when I went in back in July. I had my vitals taken, was asked why I was being seen, then had to leave due to (personal) resons before i saw a provider. So, the appt should have been canceled. I should not have been charged. The billing guy got snippy & told me that I owe the money. I told him that I didn't see anyone. He refused to answer my questions & he hung up on me when I asked to speak to someone else. So, I called the actual facility I went to, and that lady is calling the billing dept to see what she can figure out for me. I'm incredibly frustrated. That man should be ashamed of himself

Our family loves Abby! She is a fantastic provider and has helped me with chronic illness. We won't go anywhere else.

As a service-disabled Vet, I was told by the VA to come here as it showed on their end that Sterling Urgent Care took VA insurance. When I arrived at the facility, I told them that the VA sent me here and the lady said that they took VA insurance. I was there for close to 3 hours for issues with my neck which are a result of my injuries while in the service of our nation. A few weeks later I get a bill from Sterling for $531 and some change. I was very confused by this bill as I am covered 100% by insurance through the VA. I called and spoke to someone who works in the Sterling billing department. They were rude beyond measure. I don't remember the gentleman's name, but he was short with me throughout the call. I explained to him my situation and he would not help me in anyway. I reached out the VA several times for answers on this and in their system, it shows that Sterling accepts VA insurance, but Sterling claims they do not. So, I am now getting sent to collections for a bill I should not have to pay. I guess this is Sterling's way of saying "Thank you for your service."

I love the doctor who saw me, she is the most amazing person- kind and gentle and compassionate. Not to mention she took my IUD out in seconds with absolutely no pain. She has magical hands and a beautiful soul.

They are great here. Not only was every single encounter with everyone here friendly but they were helpful and patient. The Doctor, took time to listen to me, she didnt rush me through like most urgent cares. She provided caring and professional care. We used to go to St Als urgent care, where they provide the exact opposite experience, horrible customer service. Highly recommend Sterling Urgent Care!!

I went in with a dog bite that needed to be stitched up. It was around 8:15pm. I paid my co-pay, only to be told by the physician that I needed to go to the ER because “a plastic surgeon needed to be the one to do it”, as the guy looked at his watch. The ER doctor told me that they could have easily stitched it up just like they would. I told the ER doctor where I went and he rolled his eyes. He said they’ve had several cases where the physician at this Urgent Care refuses treatment because it’s near closing time. Either way, the doctor didn’t do anything for me and they refuse to refund me the copay. Absolute scam. I work in employee health benefits and I can tell you that I will preach till I’m blue in the face to NOT visit this urgent care. I will be writing to the Idaho Medical Board about this.

This urgent care is not close to me and there are several that I live within 5 minutes of, I always go here though because the staff is quick and friendly. From a tetanus shot, brass burn, scratched cornea, ear infection, they’ve always helped me out. Highly recommend.

I wasn't charged at time of service (I was in too much pain to question it) and later was billed a $40 copay instead of $25, which is the rate for urgent care with my insurance.

The doctor I saw said it would take two weeks for me to have a CT scan (which is what I needed to find out what was wrong) and that I should see my GP if I wanted it faster. Thus, the visit was entirely pointless.

I spent months speaking with their billing department, trying to get this resolved (including a phone call with my insurance where they told me Sterling billed incorrectly), but they refused to change the bill. As I continued to try to get this figured out, they threatened to send me to collections over $15 (I paid them the $25 previously). (Edit, a week later: They actually did send me to collections, despite me immediately paying by phone when I received their threat. Wow, the pettiness gets even better.)

Classy, Sterling. Classy.

Edit after response from Sterling: I went to Sterling in January and was charged a $25 copay. This was asked of me upfront. In May, I was not charged upfront, clearly due to company greed of changing everyone at their urgent care to specialists. If that's how they want to do business, then so be it. But I'll go anywhere else but Sterling for urgent care in the future.

Abby is changing my teenager daughter’s life!! She has battled with POTS Syndrome for over 3 years and she’s the first doctor to offer any type of relief to her for this condition. One of the reasons I think she is so successful is because she truly listens to her patients. Not only is she incredibly knowledgeable but she is willing to look at everything and identify the areas that can be adjusted to get the results you need. I highly recommend her and we’re SO thankful we found her!!!! We have hope again!

First, I would like to clarify that I am writing this review voluntarily, on my own time, to express my deep appreciation for Abby's exceptional care and dedication. I have been under Abby's care for a year and a half, and from the very beginning, she has been outstanding. My past experiences with medical professionals have made navigating healthcare challenging for me, but finding Abby has been a true blessing.

Abby is not only an excellent medical provider but also a genuinely compassionate person. It is immediately evident that she truly cares about her patients and is committed to their well-being. I have never felt pressured into unnecessary treatments for financial gain; Abby's approach is consistently simple and effective.

Having Abby in my corner has been a tremendous relief, knowing I have the best support for any medical needs. Even after relocating across the country, I have continued my care with her due to the exceptional level of service she provides. Abby's commitment and expertise have remained unwavering, even from a distance.

I am profoundly grateful for Abby and cannot recommend her highly enough. She has been an indispensable expert and guide throughout my medical journey.

I had an exceptional experience with Abby Rhoades, FNP-C. From the moment I walked into her office, I felt welcomed and cared for. Abby's professionalism and genuine concern for my well-being were evident throughout my all of my visits. She took the time to thoroughly understand my medical history and provided clear, detailed explanations for all my questions.

Her compassionate approach made me feel comfortable and confident in the care I was receiving. Abby’s expertise and dedication to her patients are truly commendable. I highly recommend Abby Rhoades to anyone seeking top-notch medical care. Thank you, Abby, for your outstanding service!

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I had a lot of health concerns that were not being addressed with many other providers. Prior to seeing Abby, she was very empathetic, And easy to learn from. She's very good with education and helping you understand your body. as well as how to get back on track in many ways, not just with medication. I appreciate all that she has helped me due to learn and take care of my body. I feel like a totally different person. Everyone that I talk to and have similar concerns with their health in regards to their providers, not being able to help them or listen to their concerns. I always mention abby and send them to see her. Thank you so much.

I love Abby! She is all about self-directed health care and truly listens to her patients. She explains things very well and actually thinks instead of just regurgitating information. We have had nightmarish experiences with other doctors, but Abby is a breath of fresh air. We love her!

I have had an amazing experience with Abby as my provider! She listens, understands, and truly cares about your well-being. She's willing to be flexible and easy to get a hold of with issues. She's fantastic. I've referred many loved ones to her who feel the same way! Abby is incredible!

I started seeing Abby earlier this year and have been beyond impressed. I wish I’d taken the initiative to find her sooner, she has been such a blessing. My “traditional” providers brushed off a lot of my complaints and when my labs were “normal” they wouldn’t discuss treatment. Abby treats my SYMPTOMS not the labs. She is conservative in treatment when necessary but listens to my questions and ideas and issues, and is always willing to have a discussion. She is easy to get ahold of and responds to messages quickly. I referred a friend to her who has also had a great experience. I would recommend Abby to anyone, 10/10!!!

I am from out of town and I needed an x-ray, so I went to Sterling urgent care. The place is really nice. All the staff, including the receptionist, the nurse, and the med person were very friendly, courteous and professional. I am from out of town and I need some assistance so I went there. I was lucky that it was in network for my healthcare provider. I was also lucky and then I went on a Wednesday afternoon and there was no one waiting. After I filled out the information on the tablet, I was seen right away. It was a great experience. The interior is as fresh and new as one could ever expect.