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Top Chicken restaurants in Orland Park, United States
Top Rated Chicken restaurants in Orland Park
Top Reviewed Chicken restaurants in Orland Park
Reviews
Food- edible, mid at best
Atmosphere- also mediocre. It gives off a to-go vibe and isn’t too welcoming to those dining in.
Service-0/5 stars. Absolutely terrible
For starters, I want to make it known that we will never be coming back to any Smashburger, but especially this location ever again. This was the worst restaurant/food experience I have had in some time. The service in general was poor because we ordered our food as dine in and they gave us a burger with fries for us to watch another person in our group eat almost immediately after we sat down. 25 minutes later our wings came out. We were still waiting on the burger I ordered. When we inquired about the burger we were missing we were met with a very unprofessional “woman” with an attitude. Clearly wasn’t trained in any way with customer service or how to handle any basic restaurant concerns. It turns out the guy that took our order didn’t charge us for our second burger that we ordered. A simple mistake however we weren’t given a receipt so we wouldn’t know that. Instead, we kept looking at where they were putting the orders to see when our burger was up the entire time. Once we inquired about the burger and got a receipt to see that he hadn’t charged us, the already aggressive and dismissive woman, met me with even more attitude. She is the sole reason why we would never come back. This is the representation of Smashburger as a whole that we will always have. The face of this new restaurant in our city is one of an aggressive and unprofessional woman with an attitude. She is the woman pictured over the fryer without a hairnet. Another unprofessional sight that we witnessed. Because of this, we won’t come back and I wouldn’t recommend anyone come here ever. Our total was $60 and I tipped making it around $66 for us getting no service and an absolute terrible experience in the end for two orders of 6 wings and one burger with three sides of fries. Take your money and do business elsewhere and go somewhere where the company values the full experience of its customers. Based on my experience and so many others, it is clear that this location needs a lot of help. And it starts with the people that are employed there, they are all not trained in Customer Service. My recommendation would be to get an entirely new staff and training them properly. 0/5 stars overall.
Atmosphere- also mediocre. It gives off a to-go vibe and isn’t too welcoming to those dining in.
Service-0/5 stars. Absolutely terrible
For starters, I want to make it known that we will never be coming back to any Smashburger, but especially this location ever again. This was the worst restaurant/food experience I have had in some time. The service in general was poor because we ordered our food as dine in and they gave us a burger with fries for us to watch another person in our group eat almost immediately after we sat down. 25 minutes later our wings came out. We were still waiting on the burger I ordered. When we inquired about the burger we were missing we were met with a very unprofessional “woman” with an attitude. Clearly wasn’t trained in any way with customer service or how to handle any basic restaurant concerns. It turns out the guy that took our order didn’t charge us for our second burger that we ordered. A simple mistake however we weren’t given a receipt so we wouldn’t know that. Instead, we kept looking at where they were putting the orders to see when our burger was up the entire time. Once we inquired about the burger and got a receipt to see that he hadn’t charged us, the already aggressive and dismissive woman, met me with even more attitude. She is the sole reason why we would never come back. This is the representation of Smashburger as a whole that we will always have. The face of this new restaurant in our city is one of an aggressive and unprofessional woman with an attitude. She is the woman pictured over the fryer without a hairnet. Another unprofessional sight that we witnessed. Because of this, we won’t come back and I wouldn’t recommend anyone come here ever. Our total was $60 and I tipped making it around $66 for us getting no service and an absolute terrible experience in the end for two orders of 6 wings and one burger with three sides of fries. Take your money and do business elsewhere and go somewhere where the company values the full experience of its customers. Based on my experience and so many others, it is clear that this location needs a lot of help. And it starts with the people that are employed there, they are all not trained in Customer Service. My recommendation would be to get an entirely new staff and training them properly. 0/5 stars overall.
The food is not the issue at all here. Apparently its management. We placed a small order but there was an item left off of the list. While waiting for our food we noticed that a burger took way longer than normal. We then asked the staff who were unsure and tried to find out the issue. They then got the manager who immediately turned it on us. I am a black male and the manager at the time was a black woman. This is what made the interaction even more disappointing in a town where African American numbers are not so high. She told me that I never ordered a burger and to show my receipt. Let her know that I was never given a receipt by the cashier. Her response was "we didn't charge u". I let her know that I could not confirm this as I never received a receipt. She then proceeded to walk away with no words. I asked for her name, which she would not give but I have pictures of her and the workers that day. Not only was the manager rude and argumentative from the beginning, but not once was the goal to assist in the scenario. I will never spend another dollar here nor would I recommend anyone give money to such bad management
We were going to order shakes, but were told that the shake machine was already closed for the night, despite it being two hours until closing. My partner and I ordered burgers and shared fries. His burger fell off the plate as she was bringing it out to our table, and she picked it up and placed it back on the plate as if nothing happened. My burger was charred completely on the bottom, and I ended up asking for a new one. New burger was fresh. Fries were stale and old. I would revisit Smashburger, but definitely a different location!
Overpriced, but what isn't? Burgers are okay. Tarter tots are over seasoned. Chicken tenders are too salty. There are better options around.
I understand everyone is short staffed but none of the food came out at the same time. At least 5+ mins after our food came then my sons. The server didn't say anything like his is taking longer nothing, just dropped our food and walked away. He had chicken tenders is not like it was a specialty order. The bathroom was horrible. Urine all over the toilet, smelt like no one had flushed it all day (which I doubt anyone had) no soap, everything was dirty. To top it off there was a piece of blue wood (???) in my sandwich. I was so disguised by the resturant and the staff we just left.
Our first time here and our last.
The person who took our order was obviously sick and coughing and sneezing and rubbing her nose which you could tell cuz it was irritated. It was really gross. Then we were the only people in there at the time but took almost 30 minutes to get our food. The portions were sooooo small for such an expensive burger (it was just ok) but to top it off our garlic fries were so soggy we couldn't eat them. Spent almost $40 for 2 small burger 1 basket of fries and 2 small drinks. That's not a good deal at all.
Plus why where the cooks NOT wearing hair nets? 🤔
So gross and way to long not to be wearing a hair net around food.
Be warned
The person who took our order was obviously sick and coughing and sneezing and rubbing her nose which you could tell cuz it was irritated. It was really gross. Then we were the only people in there at the time but took almost 30 minutes to get our food. The portions were sooooo small for such an expensive burger (it was just ok) but to top it off our garlic fries were so soggy we couldn't eat them. Spent almost $40 for 2 small burger 1 basket of fries and 2 small drinks. That's not a good deal at all.
Plus why where the cooks NOT wearing hair nets? 🤔
So gross and way to long not to be wearing a hair net around food.
Be warned
Smash Burger is a hard NO for me!
The burger itself was so unseasoned I found myself adding pepper and dipping it in a side of Ketchup. For an expensive burger, no way!
Fries lukewarm! No way!
Onion shredding that you use on top of burgers as garnish! No way!
On top of that, their service staff is so rude and terrible!
Eye rolls for taking orders, Joking with each other and turning to us like we were interrupting their good time, and when telling the cashier what we didn't want on the burger...we were met with "That doesn't even come on that burger".
I don't know the menu clearly, their response was rude and quick. But glad they did something correct here.
My favorite was when the cook called our table order, we waited a few minutes to realize ("oh we have to get our food") but then saw the same staff pick up someone else's food and bring it to them.
This was an awful expensive experience, could not recommend.
The burger itself was so unseasoned I found myself adding pepper and dipping it in a side of Ketchup. For an expensive burger, no way!
Fries lukewarm! No way!
Onion shredding that you use on top of burgers as garnish! No way!
On top of that, their service staff is so rude and terrible!
Eye rolls for taking orders, Joking with each other and turning to us like we were interrupting their good time, and when telling the cashier what we didn't want on the burger...we were met with "That doesn't even come on that burger".
I don't know the menu clearly, their response was rude and quick. But glad they did something correct here.
My favorite was when the cook called our table order, we waited a few minutes to realize ("oh we have to get our food") but then saw the same staff pick up someone else's food and bring it to them.
This was an awful expensive experience, could not recommend.
This can’t be the same Smashburger everyone has been raving about.. ain’t no wayyy. First time and last time there. Super small portions, food was mid and too pricey. The onion rings were burnt to hell!