Local Guides World
Nick H
1 reviews on 1 places
Where to start;
1. Entire room had strong smell of cigarette smoke when we checked in. We we let down to front desk ti let them know and they said they would have someone clean it. The cleaning guy came in and sprayed the curtains a few times which did NOTHING. We cracked the doors that night to air it out and it still smellled horrible the remainder of stay. The next morning I went to front desk to request a new room and the guy acted annoyed we even bothered him with this question. We had the nicest room so they said the only option would be to downgrade us to a much worst room.
2. Valet: any time I needed my car there was never anyone there waiting. I had to walk to front desk and they would call the valet. One time I waited 25 minutes just for valet to show up.
3. Understaffed- if you need something or have questions there are always lines at the front desk or at concierge. It was astonishing how understaffed they were when we needed something.
Overall, the actual hotel is beautiful but you can do much better in that area for the money it cost to stay at Ecrin.
1. Entire room had strong smell of cigarette smoke when we checked in. We we let down to front desk ti let them know and they said they would have someone clean it. The cleaning guy came in and sprayed the curtains a few times which did NOTHING. We cracked the doors that night to air it out and it still smellled horrible the remainder of stay. The next morning I went to front desk to request a new room and the guy acted annoyed we even bothered him with this question. We had the nicest room so they said the only option would be to downgrade us to a much worst room.
2. Valet: any time I needed my car there was never anyone there waiting. I had to walk to front desk and they would call the valet. One time I waited 25 minutes just for valet to show up.
3. Understaffed- if you need something or have questions there are always lines at the front desk or at concierge. It was astonishing how understaffed they were when we needed something.
Overall, the actual hotel is beautiful but you can do much better in that area for the money it cost to stay at Ecrin.