ALF ALF

I'm fed up with getting an unsympathetic and rude receptionist when contacting to book an appointment to discuss a medical procedure that I'm due to have. i have a letter that says to contact the GP to discuss treatment options, can i get an appointment - NO. cannot get past the arrogant receptionist, who just tells you to ring at 8.30 or 1.30. only to get the engaged tone or phone put down or all appointments booked and nothing is available. this is not acceptable. i have been trying now for 6 months to get an appointment to speak to a GP concerning a urgent procedure that I'm unsure of. all i need is some advice, i cannot even leave a message for someone to get back to me. on another note, the medical centre cannot even get repeat prescriptions correct. every month i have something missing or incorrectly supplied which i then have to chase, which is a waste of time and supplies. this surgery needs a medical standards review.